Book Description
In today's networked, highly competitive, and global economy, value is created collaboratively between a company and its stakeholders -- employees, investors, customers, suppliers, and communities. "The Stakeholder Strategy" presents a new approach to management that is focused on collaboration. It addresses concernes aobut the bottom line (can collaboration increase profits?) and societal pressures to improve overall quality of life. It also includes a practical step-by-step guide, which companies can use to forge a network of powerful and profitable collaborative stakeholder relationships.
Customer Reviews:
Highly Recommended!.......2001-06-02
Ann Svendsen’s critically acclaimed book is one of the first attempts to define a new relationship between business and its employees, customers and communities. Written in a conversational, intelligent style, The Stakeholder Strategy makes the case for collaborative stakeholder relationships and tries to show companies how they can develop and nurture those relationships for mutual benefit. Regardless of whether you think that Svendsen has succeeded or failed in that goal, the book gives plenty of examples, drawn from diverse industries, to support her claims. At the same time, it doesn’t get bogged down by endless source notes; the book provides just enough data to make a point and back it up. The book isn’t a flimsy how-to, nor is it a dry academic tome. It fits comfortably in the middle by incorporating the best of both approaches. We at ... recommend this book to company leaders and managers, as well as anyone — from life-long employee to adversarial activist — who falls under the new definition of a corporate stakeholder.
The Mansion In The Mist.......2000-10-12
I really enjoyed the book because it made me use my imagination. Set in the 1950s, in a mansion in another world, three characters are required to find a certain object. If they fail, creatures will invade the planet Earth. The story is told by Anthony Monday, the thirteen year-old protagonist, who starts the adventure by accidentally transporting himself to the other world. Once there, Anthony learns of the plot by the antagonistic creatures, who will stop at nothing to take over Earth. Together with the help of his friends, the Eells, the group searches for the solution that will prevent the creatures from reaching their goal. This conflict is decided just at the last moment. I liked this book because it makes the reader follow along and think of solutions to the many problems. Also, many surprises and suspenseful moments are found throughout the story. The only negative comment that I have about the book is that the discussion about the various solutions was too drawn-out. For readers my age, I would highly recommend this book because it was interesting and had a good plot. If you like the R.L. Stine books, this would be a great book for you to read because the authors are very similar. I would only recommend this book to teachers if they enjoy reading science fiction.
A framework for a holistic approach to stakeholder relations.......2000-06-13
This book is essential reading not only for community relations managers but for any corporate manager responsible for corporate strategy and for developing relationships with a company's key stakeholders. Svendsen provides a practical, easy-to-follow, step-by-step approach to all phases of building collaborative relationships. The book is filled with useful tools, practical tips, case vignettes and charts that summarize key points. The author discusses the critical role of both implicit and explicit "contracts" between stakeholders and companies and emphasizes relationship building as a corporate-wide responsibility. She sees reputation as critical to corporate success and trust as the most important ingredient in building positive stakeholder relations. And, she focuses on the importance of preparing an organization for relationship building by developing a social mission and creating structures and policies that support collaborative relationships with both external and internal stakeholders.
Average customer rating:
- It is so basic
- Nothing New
- For 175 dollars...
- Exceeded expectations
- Great Tool
|
The Customer Relationship Management Planning Guide
Dick Lee
Manufacturer: High-Yield Marketing Press
ProductGroup: Book
Binding: Plastic Comb
 Customer Service
| Industries & Professions
| Business & Investing
| Subjects
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General
| Sales & Selling
| Marketing & Sales
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ASIN: 0967375703 |
Book Description
The majority of Customer Relationship Management (CRM) implementations fail. Why? Primarily because implementers treat CRM tactically, as software, rather than strategically, as a new way of doing business. The Customer Relationship Management Planning Guide is designed to help organizations implement CRM strategically and successfully through a planning-based approach.
Using The CRM Planning Guide is as simple as 1-2-3. 1. Assemble a cross-functional planning team. The core team, which attends all meetings, should include at least one decision-maker each from marketing, sales and customer service-plus a "second voice" from each. A wider resource team, which participates on an as-needed basis, should include market and product managers, several field sales reps and service reps-plus marketing's management contact in ITand others directly affecting marketing activities. Of utmost importance is having a team sponsor with the clout to clear your path and the will to use it. 2. Gather necessary information. Review the planning document to identify what information you have in hand and what you'll need to gather. Assign responsibility and resources for obtaining the necessary information. 3. Let the CRM Planning Guide lead you through the planning process. Make sure you follow The CRM Planning Guide in the sequence presented. Much of the power of this planning process comes from evaluating input in the order most likely to create a "compounding" effect where previous considerations help you answer questions to come. Occasionally, you'll want to go back and amend previous observations, which is normal. But avoid skipping around because you have certain information now but won't have some other information until later.
That's all there is to it.
Customer Reviews:
It is so basic.......2001-09-13
These books are not worth the price. I have worked on CRM implementations for two years, and I usually study to improve my knowledge on CRM.
[...] I decided to purchase both Dick Lee CRM books, steps I,II,II,IV. I studied them and [...] they do not provide solid tools to face real CRM projects.
Nothing New.......2001-05-02
I bought Lee's Planning Guide, Deployment Guide, and Survival Guide as one package. I read through the first two and was dissappointed to find nothing particularly revolutionary. Many of the concepts were ones I learned years ago in basic strategic planning. For $... this and the deployment guide fall way short on value.
That being said, I read the Survival Guide and was extremely pleased. The detail that was lacking in the Kinkos assembled planning and deployment guides was plentiful in the Surival Guide. It was an easy read and clearly and honestly points out the pitfalls of CRM implementation. The survival guide also has much more "how to" and references real life situations with which the reader can identify.
Spend the $... on the Survival Guide and save your money on the rest...unless you know nothing about strategic planning, understanding customer needs, and facilitating team activities.
For 175 dollars..........2001-03-31
Woefully lacking in any sort of solid planning methodology.
Exceeded expectations.......2000-12-19
Common sense approach to planning a CRM effort. Focus on change management within the organization is unique approach. Theory of Constraints is a fundamental tool to process re-engineering.
Great Tool.......2000-12-17
If you are looking for an roadmap to planning and implementing your customer relationship management system you have come to the right place with these two guide books. Both books are simply outstanding. I highly recommend them to both end-users and consultants in the customer relationship management field.
The two books follows the authors premise and philosophy that customer relationship management (CRM) is an on-going process beginning with developing customer-centric strategies, then redesigning functional activities (roles and responsibilities of your people), then redesigning work processes and finally supported by CRM technology -both the appropriate software and hardware.
The first in the series is the Customer Relationship Management Planning Guide. It cover the first two steps; implementing customer-centric strategies and redesigning functional activities. It follows a systematic outline that the author has developed and refined over many years of marketing and crm consulting. The guide begins with an explanation and distinction between CRM and SFA (sales force automation). CRM encompasses a companies vision, opportunities, goals, strategies, processes, while SFA really only deals with automating an organizations process. In other words, CRM is a much more holistic approach to one's business.
The author emphasizes the need for planning versus jumping right in to automate one's processes. You first need a plan and a strategy before you try to streamline the process. If followed and utilized the planning guide can be invaluable to a company's successful crm implementation.
The second in the series is the Customer Relationship Management Deployment Guide. It covers steps three and four; process re-engineering and technology. Once again, the author shares his wealth of knowledge and experience through this book. It also is outstanding as a guideline towards a successful crm implementation. It offers a straightforward, yet powerful way to map out existing processes, identifying black data holes, and finally steps to improve and streamline the process. A word of caution is important - while tempting to jump right into this guide book and skipping the first - the author strongly recommends against it. You fall into the trap of automating what is there, versus, examining and making sure you have the right customer-centric strategy first.
I have read many books covering the topic and rate both of these as tops in the field of customer relationship management.
Average customer rating:
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Knowledge Politics: Governing the Consequences of Science and Technology (Political Economy of the World-System Annuals)
Nico Stehr
Manufacturer: Paradigm Publishers
ProductGroup: Book
Binding: Paperback
General
| Social Sciences
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General
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Culture
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Hispanic American Studies
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ASIN: 1594510873 |
Book Description
This book argues that new technologies and society's response to them have created a relatively new phenomenon, 'knowledge politics'. Nico Stehr describes Western society's response to a host of new technologies developed only since the 1970s, including genetic experiments, test-tube human conception, recombinant DNA and embryonic stem cells; genetically engineered foods, neurogenetics and genetic engineering, and reproductive cloning and the reconstruction of the human ancestral genome. He looks also at the prospective fusion of nanotechnology, biotechnology, information technology, transgenic human engineering and cognitive science whose products may, as its boosters claim, some day cure disease, slow the aging process, eliminate pollution and generally enhance human performance.
Average customer rating:
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Governing Cities: New Institutional Forms in Developing Countries and Transitional Economies (Urban Management Series)
Manufacturer: Practical Action
ProductGroup: Book
Binding: Paperback
State & Local Government
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General
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General
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Rural
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Local Government
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Globalization
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General
| Urban Planning & Development
| Nonfiction
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ASIN: 1853394971 |
Book Description
The context in which urban managers function is continuously changing and the challenges to be met by local officials shift accordingly. This unique collection of essays offers scholars and practitioners interested in urban management a fresh view on how new institutional forms have developed in recent projects and programs. The case studies are based on the contributors' own work experience, giving readers up-to-date practical insight into the development activities of government, the private sector and communities.
Readers will benefit from the geographical coverage offered in the book. Case studies from Asia, Latin America, Africa and Eastern Europe are described in detail, allowing the critical reader to analyze the differences in regional approach. The book looks at the changing role of government, the increasing role of the private sector and the growing importance of public–private partnerships in urban development. Examples include that of enabling inhabitants to vote on budget lines in Brazilian municipalities and analysis of the role of the Slum Board in Mumbai, India. A number of contributors show how participation can take shape in different ways and a special chapter is devoted to the role of information and communication technology in urban management. Finally, the role of non-governmental and community-based organizations receives attention.
Since new institutional approaches to urban management are continually emerging and are practised in diverse locations, the editors' aim, through this collection, is to make both theoretical considerations and practical experiences available to all colleagues.
Book Description
The conceptual and empirical papers included in this significant volume come together to address the question of how interaction between business associations and government is affected by Europeanization and globalization. Whilst some papers adopt a bird's eye view, others concentrate on individual industries or countries, and several, through examination and analysis, consider the effects on interest representation and the repercussions on effective governance.
Contributed to and edited by leading academics, the diversity of research questions and methods used provide the reader with an excellent understanding of the subject, and importantly, caution against rash simplifications. This text will be of particular relevance to political scientists and sociologists.
Average customer rating:
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Governing the Asia Pacific: Beyond the 'New Regionalism' (Third Worlds)
Manufacturer: Palgrave Macmillan
ProductGroup: Book
Binding: Hardcover
Economics
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| Agricultural
| Commercial Policy
| Comparative
| Consolidation & Merger
| Cooperatives
| Debt & Deficits
| Development & Growth
| Econometrics
| Economic Conditions
| Economic History
| Economic Policy & Development
| Exports & Imports
| Free Enterprise
| Inflation
| International
| Labor & Industrial Relations
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| Microeconomics
| Money & Monetary Policy
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General
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International Institutions
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ASIN: 1403932603 |
Book Description
Governing the Asia Pacific examines the main contours of regional governance in the Asia Pacific. It suggests that prevailing theories of regional co-operation in the Asia Pacific fail to pay due heed to the manner in which regional integration is rooted in domestic coalitions, and economic strategies and state forms that prevailed in the boom years of the "Asian Miracle". It goes on to argue that the collapse of the developmentalist project has given way to the new regulatory state which in turn spawns new forms of regulatory regionalism that place a heavy accent on policy co-ordination and harmonization.
Average customer rating:
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Governing the Global Environment (The Globalization of the World Economy, 12)
Manufacturer: Edward Elgar Publishing
ProductGroup: Book
Binding: Hardcover
General
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International
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Natural Resources
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General
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General
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General
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Federal Government
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ASIN: 1843760142 |
Book Description
The governance of the global environment is one of the major policy issues of the new century. Global environmental problems are increasingly important because of their impact on industrial activities, infrastructures, ecosystems, natural resources, biodiversity and human health. These problems can be managed and solved only through international co-operation, policy co-ordination, and voluntary, widespread, equitable participation in the decision-making process.
This authoritative new collection analyzes these issues from several different viewpoints. Political scientists, economists and lawyers provide ideas and analytical frameworks to deal with global environmental problems. Applications to climate changes, biodiversity, acid rains and ozone layer depletion are also discussed, thus providing information of interest to both academic researchers and policymakers.
Book Description
The decision of the Environment Council of the European Union (EU) to impose a moratorium on the authorization of new genetically modified crops and foods has led to a high profile trade conflict with the United States. This book analyses the EU-US conflict over GMOs and uses it to explore the governance of new a technology.
Although a lot has been written about the EU-US conflict over GMOs this book discusses aspects of the case that are rarely, if ever, reported and examined. This is particularly so with respect to the roles played by various transatlantic networks of stakeholders and the links between public controversy and changes in regulatory science in the EU and the US. This book will also deal with the EU-US conflict over GMOs as a case study through which to discuss broader issues, focusing particularly on how the case contributes to our understanding of the governance of new technology.
This accessible book will appeal to undergraduate and post-graduate students, academics and policy makers working on a wide range of issues including international relations, politics, economics, geography, business management, environmental and development studies, science and technology studies.
Average customer rating:
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Governing the World Economy (Themes for the 21st Century)
Diane Coyle
Manufacturer: Polity Press
ProductGroup: Book
Binding: Paperback
General
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International
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General
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General
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ASIN: 0745623646 |
Book Description
The global financial crisis of 1997-8 revealed that emerging market nations as well as the developed economies are vulnerable to the forces of globalization. It highlighted the need for the governance of the world economy to catch up with the pace and degree of integration through trade and financial markets.This book argues passionately in favour of the benefits of free markets, despite the crisis. Coyle argues that the freedom to exchange and invest is valuable in itself, like other freedoms, and that it is also the only sure route to economic development. Further liberalization of trade and investment, appropriately regulated, is essential if developing countries are to attain higher living standards. Economic growth, in turn, will slow population growth and create a constituency for environmental action in the developing world.Coyle also makes the case for a reassessment of the role and capabilities of the international financial institutions. She argues that these need to reflect a more even balance of power, despite the dominance of the US in today's world economy, and that they need to live up to their own rhetoric of transparency and accountability. Chapters on trade and financial markets look in particular at the role of the WTO and IMF, the key villains on the world stage in the eyes of many progressive development campaigners. The book also addresses the shifting political economy of international governance, looking at the way information technology has led to the development of a global opposition to the inter-governmental organizations.This book will be read by students of economics and politics, and all those interested in debates about the nature and trajectory of the world economy.
Average customer rating:
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Governing the World's Money (Cornell Studies in Political Economy)
Manufacturer: Cornell University Press
ProductGroup: Book
Binding: Hardcover
Economic Policy & Development
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International
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Public Finance
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General
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All Titles
| Qualifying Textbooks - Fall 2007
| Stores
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Business & Investing
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ASIN: 080144019X |
Book Description
The effective governance of global money and finance is under enormous stress. Deep changes over the last decade in capital markets, exchange rate systems, and government finances suggest dramatic shifts in the contours of monetary power, with tensions rising between the functional logic of international economics and the geographic logic of state-centered politics. Governing the World's Money assesses those tensions and the prospects for their peaceful resolution.
Governing the World's Money surveys the frontiers of the global monetary system in ten original essays. Leading scholars of international relations and economics explore the evolution of the instruments available to policy officials for monetary governance. As they analyze the contemporary reordering of political authority in a market-oriented global economy, they open new pathways for the study of regional monetary integration and international institutional reform.
Average customer rating:
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Swords into Dow Shares: Governing the Decline of the Military-Industrial Complex
Rachel Weber
Manufacturer: Westview Press
ProductGroup: Book
Binding: Paperback
Economic Conditions
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General
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Industrial
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Military Science
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Federal Government
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Federal Government
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ASIN: 0813397901 |
Book Description
A provocative critique of corporate governance in the United States that uses the example of defense contracting to challenge the assumptions underlying our current understanding of how and in whose interests corporations should behave.
Contemporary legal doctrine holds that corporate managers have obligations, first and foremost, to maximize profits for their shareholders. This doctrine is based on the assumption that shareholders alone bear the financial risks and contribute the equity necessary for production. But what if other groups contribute assets and also risk losing their investments? What if other groups actually shelter shareholders from financial risks? Such is the case with the nation's prime defense contractors. By examining the case of defense contracting, where the federal government and, indirectly, the taxpayers assume most of the risks and costs of producing weaponry, Rachel Weber critiques the assumptions underlying our system of corporate governance.
The Department of Defense provides contracts for billions of dollars, specialized components and facilities, interest subsidies, tax breaks, and regulatory relief. These public contributions make the record shareholder returns and executive compensation packages of the early 1990s all the more problematic. This book follows the case of General Dynamics, the nation's largest military shipbuilder and considered a trendsetter in the industry for its explicit shareholder orientation. The behavior of contractors like General Dynamics in the post-Cold War period raises serious concerns about the private stewardship of public funds. How can the government make contractors accountable to other public interests? In From Swords into Dow Shares Rachel Weber offers some original suggestions for redirecting defense resources to foster innovation, decrease the tax burden of military spending, and help to retain and create high-wage jobs in a civilian-industrial economy.
Average customer rating:
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Tiempos de Crisis, Vientos de Cambio: Argentina y El Poder Global (Coleccion Biografias y Documentos)
Mario Rapoport
Manufacturer: Grupo Editorial Norma
ProductGroup: Book
Binding: Paperback
International
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Practical Politics
| Politics
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Spanish
| Foreign Language Nonfiction
| Nonfiction
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Internacional
| Economía
| Negocios e inversiones
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Internacional
| Negocios e inversiones
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| Condiciones Económicas
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Política Práctica
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Internacional
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ASIN: 9875450812 |
Average customer rating:
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Canada Business Law Handbook
Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback
Business Law
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Franchising
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ASIN: 0739792997 |
Book Description
Basic business legislation, laws, export-import regulations affecting business, business climate and contacts
Average customer rating:
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Canadian Handbook of Flexible Benefits
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover
General
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Human Resources & Personnel Management
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| Total Quality Management
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Similar Items:
-
The Managed Health Care Handbook
-
The Handbook of Employee Benefits
ASIN: 0471641456 |
Book Description
This book serves as a comprehensive reference on flexible benefits, one of the fastest growing design approaches for delivering employee benefits and compensation. Designed for both the novice and the expert, it answers some of the most frequently asked questions about flexible benefits. It covers different alternatives for the design of flexible benefits programs, in which areas choice making is most often introduced and how to measure the cost impact of a program. New material on pricing and credit structure, the legal framework of flexible benefit program operations, financial analysis and new case studies prepare readers for the future of flexible benefits.
Average customer rating:
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The International Libel Handbook: A Practical Guide for Journalists
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback
Exports & Imports
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General
| International
| Business & Investing
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General
| Criminal Law
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General
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ASIN: 0750624884 |
Customer Reviews:
Take a Pass on this one..........2006-03-31
I purchased a used copy of this book and sadly I can only recommend that serious musicians take a pass. It hasn't been updated in years and the info in it is old and outdated. Amazon is full of far more serious and up-to-the date references.
It's hard to believe that the author was ever a lawyer from looking at the advice given and from what I understand the author got arrested, changed sex and stopped practicing law many years ago.
Pass.
Average customer rating:
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Canada Business Law Handbook (World Business Law Handbook Library)
Igor Oleynik
Manufacturer: International Business Publications USA
ProductGroup: Book
Binding: Digital
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Online Books
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International Business Publications
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ASIN: B00005R4VC
Release Date: 2006-01-01 |
Book Description
Basic business legislation, laws, export-import regulations affecting business, business climate and contacts
Download Description
Basic business legislation, laws, export-import regulations affecting business, business climate and contacts
Average customer rating:
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Fraser's Handbook on Canadian Company Law
William Kasper Fraser
Manufacturer: Carswell Legal Pubns
ProductGroup: Book
Binding: Hardcover
Business Law
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General
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Private Law
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ASIN: 0459368907 |
Book Description
This law handbook contains information on basic business legislation, laws and regulatoins affecting export-import, business, foreign investments, property rights, taxation and banking.
Average customer rating:
- The Best (Only) Work on This Subject
|
Canada-U.S. Business Immigration Handbook
Benjamin Trister
Manufacturer: Carswell Legal Pubns
ProductGroup: Book
Binding: Hardcover
Emigration & Immigration
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General
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Emigration & Immigration
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ASIN: 0459538322 |
Customer Reviews:
The Best (Only) Work on This Subject.......2000-07-16
I am the former author of this Handbook, producing 10 editions since 1991. The "torch is now passed" to the able hands of Ben Trister, an experienced immigration lawyer. U.S. immigration law works differently for Canadians. There is a "Canadian twist" to almost every area of immigration law--temporary work permits, green cards and citizenship. Furthermore, there is one visa--the NAFTA TN--with procedures and requirements completely unique to Canadians. This Handbook covers all these twists in an exhaustive manner. This highly technical subject is written in plain English, with generous supplementary flowcharts, checklists, sample applications and diagrams. If you are interested in U.S. immigration as it pertains to non-Canadians, this is not the book for you. However, if you are an immigration practitioner, employer or employee interested in U.S. immigration as it pertains to Canadians, this is an essential reference work.
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- Advanced Email Marketing
- Advertising Research: The Internet, Consumer Behavior and Stategy
- Affirmative Action (Impact Books)
- Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (Industrial Engineering)
Books Index
Books Home
Recommended Books
- One Woman One Vote: Rediscovering the Woman Suffrage Movement
- Honor Under Siege
- Contemporary Asian Bedrooms
- Food Safety and the WTO:The Interplay of Culture, Science and Technology
- Essentials of Statistics for the Behavioral Sciences
- Getting Started in Currency Trading: Winning in Todays Hottest Marketplace
- In Pursuit of the Proper Sinner
- The Art of French Country Living
- Courtyards: Intimate Outdoor Spaces
- Fleshmarket Alley: An Inspector Rebus Novel
Stakeholders: Theory and Practice
Redefining the Corporation: Stakeholder Management and Organizational Wealth (Stanford Business Books)
Stakeholder Theory and Organizational Ethics
Putting Stakeholder Management into Practice
Stakeholder Power: A Winning Plan for Building Stakeholder Commitment and Driving Corporate Growth
