The Lifebelt: The Definitive Guide to Managing Customer Retention

Book Description

In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization.
The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization.
In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme.
The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement.
John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company.
The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.

Book Description

Economic globalization--as author Greg Buckman persuasively argues in the first half of this book--has never been an inevitable part of human history. It is eminently reversible and hugely resistible. In the second half of the book Greg Buckman argues there are two broad approaches within the anti-globalization movement. One, perhaps the most influential strand today, he calls the Fair Trade and Back to Bretton Woods school. This argues for immediate reforms of the world's trading system, capital markets, and global institutions. The other, an equally broad church (the Localization school) take a more root and branch critical position and argues for the abolition of these institutions and outright reversal of globalization. Buckman explains the details of each school's outlook and proposals, the criticisms that can be made of them, where they disagree, and--perhaps most importantly--where they share common ground and can come together in their campaigning.

Stop and Think Workbook, Second Edition
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Stop and Think Workbook

Stop and Think Workbook, Second Edition
Philip C. Kendall
Manufacturer: Workbook Publishing
ProductGroup: Book
Binding: Spiral-bound

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ASIN: 188880503X

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Twenty therapy sessions provide opportunities to teach children to be less impulsive. Activities in the workbook teach children to recognize and identify their feelings and learn to be problem-solving 'detectives' in a variety of situations

Customer Reviews:

Stop and Think Workbook.......2006-08-09

A book intended for professional therapist use in the treatment of children.

Stop! Think! Choose!: Building Emotional Intelligence in Young People (Book and Poster Set)

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Great for the whole school
Teach students to THINK before they CHOOSE their actions!

Stop! Think! Choose!: Building Emotional Intelligence in Young People (Book and Poster Set)
MA, MEd, Katta Mapes
Manufacturer: Zephyr Press
ProductGroup: Book
Binding: Paperback

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ASIN: 1569761094

Book Description

Teachers didn't sign up to be counselors, but the reality is in today's world they have to deal with students' feelings in the classroom. From character education and retention to substance abuse and safe schools, this resource tackles the toughest issues teachers and their students face today. A ready-made curriculum and full-color posters are included. Each unit engages students' interests by working through a central theme they can relate to their own lives. They then build on this self-understanding to improve interactions with others. Seven units with reproducible handouts include knowing yourself, accepting yourself, managing yourself, connecting with others, communicating with others, cooperating with others, and handling conflicts with others.

Customer Reviews:

Great for the whole school.......2002-12-04

learned a lot to help me with my own emotional intelligence while using this book with my students. These are life skills that everyone should learn. I like the way that the book is organized - first it gives activities to learn the skills, then it suggests ways to practice the skills in the classroom and in the whole school.

The students in my classes are building success in these skills. We have weekly class meetings in which they are fully involved in class decision making. This takes a load off of me and allows the students to be responsible for what they say and do!

I would like to see my whole school adopt the program described in this book. It certainly has merit!

Teach students to THINK before they CHOOSE their actions!.......2000-09-14

Stop! Think! Choose! puts years of counseling experience to work for you. The book tackles the toughest issues you and your students face today. This is a ready-made curriculum with reproducible handouts that work in any classroom. Middle-school and high-school students will love this curriculum because it's all about them! From knowing yourself to handling conflict with others, Mapes has addressed the realm of building healthy emotional relationships. Help your students build on self-understanding they gain from completing the activities in this book to improve their interactions with others. Love the colorful posters that accompany the book! This book could prevent another Columbine from happening!

Selah: Your Moment to Stop, Think, and Step into Your Future

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Has my life made a difference?
Come away

Selah: Your Moment to Stop, Think, and Step into Your Future
Nancie Carmichael
Manufacturer: Revell
ProductGroup: Book
Binding: Paperback

General | Christianity | Religion & Spirituality | Subjects | Books

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ASIN: 0800759575

Customer Reviews:

Has my life made a difference? .......2005-07-18

Some of us simply need affirmation that we are investing our lives exactly as we should be, that we are answering our calling. Some of us need radical change, an overhaul, or an about-face. Some of us are on the edge of a breathtaking new adventure. And some of us aren't sure what God wants for us, but we're eager to know. ~ Nancie Carmichael

Nancie Carmichael has created a book filled with elaborations on stories of biblical women who dealt with many of the same issues women deal with today. She illustrates her thoughts with quotes from famous authors and stories from her own life.

If you have read the story of the Woman at the Well, it is a profound story of love and acceptance. She also develops ideas around the story of Mary and Martha, The Ten Virgins, Proverbs 31 Woman and Esther. While telling the story of Rahab she shows how a woman redeems herself and goes on to be an important part of religious history. It is a brilliant example of how one action can change the world.

In the story of Naomi we learn to let go of destructive emotions. "Ask yourself, What am I clinging to that I need to let go? We can't live effective lives when we're loaded down with things of the past: bitterness, what-ifs, fears, regrets."

Throughout the text you will find questions for discussion, which would make this a good study guide for women of the Bible. There are also payers in each chapter for reflection and healing.

I think if you find this book it is essential to your life and it will bring you greater peace and happiness. If you are struggling in a difficult marriage, there are ideas for taking responsibility for your marriage even though she does say: "God has not created you as the parent of your spouse; he has created you as the partner of your spouse."

The quotes in this book are especially healing and the message is one of hope and refreshment for weary souls.

~TheRebeccaReview.com

Come away.......2004-11-06

Nancie Carmichael offers every reader to see where they are as a new beginning, to enter into God's provided rest. She explores those passages that remind us of who He is and the peace and solitude we find when He is given Lordship in our lives.

Lonnie Holley: Do We Think Too Much? I Don'T Think We Can Ever Stop. (Catalogue)

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Lonnie Holley: Do We Think Too Much? I Don'T Think We Can Ever Stop. (Catalogue)
Jonathan Watkins , Emily Hanna , and Lonnie Holley
Manufacturer: Birmingham Museum of Art
ProductGroup: Book
Binding: Paperback

General | Artists, A-Z | Arts & Photography | Subjects | Books

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The Quilts of Gee's Bend: Masterpieces from a Lost Place

ASIN: 0907594972
Release Date: 2004-08-02

Book Description

This 25-year survey of the diverse works of self-taught artist Lonnie Holley consider his painting, sculpture, installation, and performance art in the context of mainstream multimedia work. A native of Birmingham, Alabama, the artist is most celebrated for his large installations created from salvaged materials.

Stop and Think: Impulse Control for Children

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Stop and Think: Impulse Control for Children
Tonia Caselman
Manufacturer: YouthLight, Inc.
ProductGroup: Book
Binding: Paperback
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ASIN: 1889636797

Product Description

This book provides activities and reproducible worksheets to help students think about and practice strategies to become more reflective (vs. impulsive). Using cognitive-behavioral theory and techniques, it is intended to provide school personnel with tools to teach students how to stop and think before acting. The games, role-plays and worksheets are presented in a playful, but thoughtful manner to help engage children while they learn invaluable lessons about how to use self-control techniques.

These activities teach children how to:

Understanding impulse control
Use patience and tolerance
Anticipate consequences
Practice good problem-solving
Recognize and manage feelings
Use impulse control with peers
Practice good listening skills
"Be the Boss" of impulses
Use impulse control with anger & anxiety
And more!

Stop and Think: Empowering Students to Manage Behavior

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Stop and Think: Empowering Students to Manage Behavior
Rob Kerr
Manufacturer: Walch Pub.
ProductGroup: Book
Binding: Paperback

Pedagogy | Education | Nonfiction | Subjects | Books

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ASIN: 0825126541

Parents Who Think Too Much: Why We Do It, How To Stop

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must have and must read for every intellectual mother
Not what it claims to be
Hooray for common sense!
Does not live up to it's title
Goodbye Penelope Leach

Parents Who Think Too Much: Why We Do It, How To Stop
Ann Cassidy
Manufacturer: Dell
ProductGroup: Book
Binding: Paperback

General | Family Relationships | Parenting & Families | Subjects | Books

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ASIN: 0440508126
Release Date: 1998-06-08

Book Description

With the baby boom generation came the genre of parenting books that told parents how to teach their kids everything from toilet training to developing self-esteem. Generally the message has been: go easy on your child, but hard on yourself. It is starting to become apparent, especially in the best of families, that giving your kids lots of choices, validating their feelings at great peril to your own and providing "enough" individual attention for each child is creating a generation of kids over whom we have no control.

Cassidy argues that this comes from over-thinking our role as parents. We've pondered every step so much that the juice, the joy, and worst of all, our confidence is gone. The reasons are clear: We have fewer children later in life so we've had more time to ponder. We've grown up just as research on infant and child development has come of age, so there's no shortage of material to think about. As a generation we've prided ourselves on self-improvement and we bring the same zeal to child improvement. We're less likely to live close to our families, and so are more likely to seek out expert solutions.

To counter this thinking, Cassidy will suggest keeping the big picture in mind--what kind of people do you really want your kids to be? Honest, kind, cooperative, empathetic? It may mean losing sight of whether enough play dates are scheduled for the week and if you've positively reinforced the latest creative endeavor, but it will bring back your instincts about what is important to your family as a whole, and to your kids to become decent people.

Customer Reviews:

must have and must read for every intellectual mother.......2007-04-06

Before I read this book, I really couldn`t understand why my daughter was so snappy, to me and everyone around; now I know, it`s been 3 days I started reading the book, and started to act firmly, I can see the change in her behaviour. Thank you so much Anne Cassidy!

Not what it claims to be.......2006-06-25

This book has some valid points about the way some parents raise their children, however, the solution it offers is not what it claims to be. It is, rather, a reaction to permissive parenting books and a return to raising kids the way Grandma used to do it. Her Grandma, I should say. It's not about doing things according to our instinct, but hers. It is nothing but the same old tired advice from the fifties- if you pick up your baby too much, the baby will become demanding. Tell your kids to leave you alone, etc. It sounds like the author was fed up with trying to be a better parent (and maybe she truly did try too hard at the expense of herself) but then has overcompensated and adopted the attitude of "I'm too busy to try to do a good job so I'll do whatever I want and my kids will turn out just fine."
In spite of what she says, it does matter what you say to your kids, how you phrase it, and how you react to their feelings. But discipline is important, too. And you shouldn't drive yourself crazy worrying about every little thing you do. Every parent needs to find their own balance.
This is just another parenting book, disguised as an anti-parenting book.

Hooray for common sense!.......2005-09-21

I have given this book as a gift to every expecting mother I know. It is so nice to see an advocate for the return of common sense to parenting. I absolutely loved this book and I know that the "old fashioned" way of raising kids works. I have two awesome, respectful, well adjusted, kind, caring and intelligent children to prove it. Great read! Sad thing is the people who need it most will be the ones NOT reading it.

Does not live up to it's title.......2004-12-14

Like the previous reviewer, I found the book highly negative. I did not like it all, but let me start with what I did like. The author does makes a couple of good points about child centered parenting, and about parenting books that make you feel inadequate. The quote: "read enough and you begin to think there are lots of neat pathways to deal with bedtime, tantrums, homework, you name it. You begin to think there are one-size-fits-all answers to every childrearing query. When the one-size-fits-all answer doesn't fit you and your child, which it often doesn't, it's easy to worry what's wrong with me?" is spot on, as far as I am concerned.

She bashes books like "How to talk so kids will listen", said that they do not really work anyway. My experience is different, I have learned a lot from those books, even though they are not perfect, I am glad that I can parent much more positively than my parents did, and some books and online communities have helped a lot with that.

Cassidy, on the other hand, says: "The truth of the matter is, most of us are happy, productive, civilized human beings, and we got that way being raised more or less as our parents and grandparents were". I think this is the point were I disagree most with Cassidy. Even though she detests terms like 'parenting', she still thinks around those lines. She still says things like that you should determine what you want your child to be, and actively work on that. Parenting is not about making adults, children will grow up perfectly fine by themselves. Parenting is about living with children, and I know quite a lot of perfectly well adjusted adults who do not look back so happily on their childhood.

She presents the book as an anti-parenting-book-book, but it really is just another parenting book with a lot of simple criticism about other books. Cassidy promotes authoritive parenting (you may occasionally spank your children, but you must also reason with them), something she got from a book herself. Not all parenting books are evil, appearantly, only the ones she does not like.

I wholeheartedly recommend "Hold On To Your Kids" by Gordon Neufeld and Gabor Mate instead of this book. It has sort of the same premise, namely: parenting is not a set of skills. It is also fairly negative about "today's children", and critical about child-centered parenting, but the authors explain the problem much better, much more eloquent, and with scientific backup.

Goodbye Penelope Leach.......2002-02-21

Goodbye to Penelope Leach and T. Berry Brazleton. I fell for all the child-centered theories and almost drove myself crazy. After reading "Parents Who Think Too Much," I felt like a giant weight had been lifted off of me. All the parenting books and articles had me convinced that if I could only go that extra mile, my child would be happier - make time for the sports activities, the flashcards, the PTA activities, the Family Fun projects. After reading this book, I said to my children "turn off that TV and go outside and play -NOW!!!" Things have better for them and myself ever since.

Stop & Think: The Seven Habits of Healthy Living

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Stop & Think: The Seven Habits of Healthy Living
Andrew Tutino
Manufacturer: Basic Health Publications
ProductGroup: Book
Binding: Paperback

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"Stop and Think: The Seven Habits of Healthy Living", presents a program to help readers increase their consciousness and guide them to solid knowlege about health. They'll find practical, proven advice on choosing the right foods when eating out, the importance of drinking water for health, and how to overcome resistance to positive change. The author tells readers straight out what they need to know to get real each and every day about what is going to help their bodies and what is going to hurt them. This book will help them do that with the Seven Habits of Healthy Living. Readers will be reminded--and shown how--to: Elimnate bad habits; incorporate exercise into their daily routines; make halthier food choices; experience the power of a positive mind; and cleanse the body of toxins. When it comes to putting our bodies in a position to win, no one can do it better than us. And sometimes all we need is to know the facts along with a little encouragement to keep going. "Stop & Think can help everyone who reads it stay on the road to health.

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Makes You Stop and Think: Sonnets
Daniel Hoffman
Manufacturer: George Braziller
ProductGroup: Book
Binding: Paperback

General | Poetry | Literature & Fiction | Subjects | Books

Book Description

A collection written over fifty years, Makes You Stop and Think is the latest work from the accomplished and renowned poet Daniel Hoffman.

"The sonnet… is a sacred // vessel, it takes a civilization / to conceive its shape or know / its uses," the poet Louise Bogan told "a crowd of bearded youths" and "rumpled girls." Hoffman's harvest of half a century's sonnets shows the richness and power of their form. These poems revel in exploring memory and feeling:

For reality is vintage and delicious
Especially when you taste it while it brews
Because it comes as love comes, heart-skip sudden,
Yet long as a lifetime in a once past wishes,
A gift you couldn't have the wit to choose.

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Stop, Relax, & Think Workbook
Lisa Schab
Manufacturer: Childswork/Childsplay
ProductGroup: Book
Binding: Paperback
ASIN: 1588150534

Product Description

This new workbook contains more than 60 paper and pencil activities that teach children such important skills as: thinking about consequences, staying focused and completing a task, engaging in quiet activities without disturbing others, and more. Each of the eight sections of the book contains fun activities, puzzles, and games that help reinforce these essential behavioral skills.

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