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The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships
Hans Peter Brondmo Manufacturer: Collins ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0066620791 Release Date: 2002-07-23 |
Amazon.com
Observers of the Net have long considered e-mail the medium's killer application. The Eng@ged Customer, by Hans Peter Brondmo, shows why this may be even more relevant for e-commerce endeavors of the future--and sets out various ways that it can be utilized to develop "profitable, loyal and engaged" consumers today. "Whether you're sending individual customers their stock portfolio update at the end of each trading day, writing a gossip column on the music industry, sending special offers or promotions, publishing an industry newsletter, sending a purchase confirmation, or running a gift reminder-and-product-suggestion service, e-mail marketing can do the job," writes Brondmo, founder of a firm that has helped design and implement such programs for companies ranging from Amtrak to Victoria's Secret. A section illustrating how e-mail can foster the "age-old principles [of] personal service and communication" to more fully engage customers, and one with speculations on the future implications of the practice, are sandwiched around the meat of Brondmo's book: specifics on using e-mail to acquire, convert, and retain real business. The highly detailed advice, consistently delivered with the necessary sensitivity to spam, privacy, and other concerns, should prove instructive to executives and managers at every level. --Howard RothmanBook Description
In the age of the Internet, how do you keep your customers coming back--again and again--when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, "engaged" customers?
The answers to these questions can be found in The Eng@ged Customer, written by Hans Peter Brondmo, one of the Internet's best known and most successful direct marketing experts. In this new marketing classic Brondmo introduces readers to the new rules of Internet direct marketing and shows them how to use email to build service rather than marketing relationships.
A visionary in both the technology and marketing arenas, Brondmo has shown more company executives than anyone how to build lasting, profitable, one-on-one relationships with customers on the Internet. His client list includes such household names as Palm, Hewlett-Packard, Victoria's Secret, Amtrak, Wells Fargo Bank, OfficeMax, Wegmans Food Markets, as well as such Internet leaders as CDNow, E-Trade Women.com, Petopia.com, Sparks.com, and eBags.com.
The Eng@ged Customer makes Brondmo's expertise available to executives, managers, and marketers in both Old and New Economy businesses. The book combines a strategic perspective with tactical guidance, showing where and how to invest in order to build an Internet direct marketing program, and how to plan, develop, and implement your program for maximum success.
While sending email messages to customers may sound like a simple process, retailers and marketers all over the world have discovered just how difficult it is to do it well. Let Brondmo show you how to
Whether you are an executive or a manager, The Eng@ged Customer will show you:
Customer Reviews:
Rather Outdated.......2005-05-28
The New Rules...of the really obvious........2004-09-08
A real and ethical plan for internet marketing and not spam.......2002-02-28
The book details how to move from traditional marketing methods to an Internet based marketing system that concentrates on the efficient and positive use of e-mail. It not only covers how to use it to obtain new customers but guides the reader step by step in how to effectively use e-mail to create and maintain customer loyalty and positive relationships.
This books wraps up other online marketing concepts........2001-12-21
I figured by reading the book I would get some pretty good analysis of what it takes to run a good e-mail marketing campaign, the pros and cons of various strategies (in house vs. outsourcing) and some "big picture" issues to deal with. The author delivered on that but I wish he had some # crunching and data analysis in it.
If you have read about permission based marketing and viral marketing this is a book that will help to "pull it all together." While some concepts will have been covered by then I know it has helped me in pulling together a strategy long-term for a few websites I want to rollout in the next few years.
Good books to read about viral marketing, in order of preference, are (1) Seth Godin and Permission Marketing (2) Malcolm Gladwell's The Tipping Point and (3) Emanueul Rosen's Anatomy of a Buzz. Kim McPherson's E-mail Strategies That Work book is a good book on e-mail campaigns.
The Best Book Available on Email Marketing.......2001-08-29
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The Monopolistic Competition Revolution in Retrospect
Manufacturer: Cambridge University Press ProductGroup: Book Binding: Hardcover ASIN: 0521819911 |
Book Description
Avinash Dixit and Joseph Stiglitz revolutionized the modelling of imperfectly competitive markets and launched "the second monopolistic competition revolution". Experts in the areas of macroeconomics, international trade theory, economic geography, and international growth theory examine the success of the second revolution in this collection of papers. They reveal what appears to be "missing" and look forward to the next step in the modelling of imperfectly competitive markets. The text includes a comprehensive survey of the two monopolistic competition revolutions, and previously unpublished working papers by Dixit and Stiglitz that led to their famous 1977 paper.Download Description
In 1977 a seminal paper was published by Avinash Dixit and Joseph Stiglitz that revolutionized the modeling of imperfectly competitive markets. It launched what might be called the second monopolistic competition revolution which has been far more successful than the first one, initiated by Edward Chamberlin and Joan Robinson in the 1930s. In this collection of original essays experts in the fields of macroeconomics, international trade theory, economic geography, and international growth theory address the question of why the second revolution was so successful. They also highlight what is missing, and look forward to the next step in the modeling of imperfectly competitive markets. The text includes a comprehensive survey of both monopolistic competition revolutions, and previously unpublished working papers by Dixit and Stiglitz that led to their famous 1977 paper. With original contributions from Dixit, Ethier, Neary and Stiglitz amongst others, this collection will excite interest amongst researchers, advanced students and economists.
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Monopolistic Competition and International Trade
Manufacturer: Oxford University Press, USA ProductGroup: Book Binding: Paperback ASIN: 0198287267 |
Book Description
The 1980s have seen significant advances in coordinating analyses of foreign trade with those of industrial organization. Contributors to this volume illuminate topics in trade theory, including the role of R & D, the nature of gains from trade, the part played by scale economies, the
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Monopolistic Competition in Trade Theory (Special Papers in International Economics)
Elhanan Helpman Manufacturer: Princeton Univ Intl Economics ProductGroup: Book Binding: Paperback ASIN: 0881650838 |
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Financial super-markets: size matters for asset trade [An article from: Journal of International Economics]
P. Martin , and H. Rey Manufacturer: Elsevier ProductGroup: Book Binding: Digital ASIN: B000RR4S5O |
Book Description
This digital document is a journal article from Journal of International Economics, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
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Market size and tax competition [An article from: Journal of International Economics]
G.I.P. Ottaviano , and T. van Ypersele Manufacturer: Elsevier ProductGroup: Book Binding: Digital ASIN: B000RR8BUC |
Book Description
This digital document is a journal article from Journal of International Economics, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
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Monopolistic competition and trade, revisited: testing the model without testing for gravity [An article from: Journal of International Economics]
P. Debaere Manufacturer: Elsevier ProductGroup: Book Binding: Digital ASIN: B000RR4S22 |
Book Description
This digital document is a journal article from Journal of International Economics, published by Elsevier in 2005. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
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Monopolistic competition with cross-country technological differences and international trade [An article from: Japan & The World Economy]
T. Kikuchi , and K. Shimomura Manufacturer: Elsevier ProductGroup: Book Binding: Digital ASIN: B000PDTHSS |
Book Description
This digital document is a journal article from Japan & The World Economy, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
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Protection for sale under monopolistic competition [An article from: Journal of International Economics]
P.L. Chang Manufacturer: Elsevier ProductGroup: Book Binding: Digital ASIN: B000RR4RPU |
Book Description
This digital document is a journal article from Journal of International Economics, published by Elsevier in 2005. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
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Sellers' local currency pricing or buyers' local currency pricing: does it matter for international welfare analysis?
K.X.D. Huang , and Z. Liu Manufacturer: Copyright (c) 2006 Elsevier B.V. ProductGroup: Book Binding: Digital ASIN: B000HDZICU |
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Sellers' local currency pricing or buyers' local currency pricing: does it matter for international welfare analysis? [An article from: Journal of Economic Dynamics and Control]
K.X.D. Huang , and Z. Liu Manufacturer: Elsevier ProductGroup: Book Binding: Digital ASIN: B000RR9G9C |
Book Description
This digital document is a journal article from Journal of Economic Dynamics and Control, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
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Mexico 2005: The Challenges of the New Millennium (Csis Significant Issues Series)
Michael J. Mazarr , and Federico Reyes Heroles Manufacturer: Center for Strategic & International Studies ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0892063386 |
Customer Reviews:
This is an intriguing analytical summary........1999-08-27
Anyone interested in Mexico today and Mexico in the 21st cen.......1999-08-27
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Advocacy for Social Justice: A Global Action and Reflection Guide
David Cohen , Rosa De LA Vega , and Gabrielle Watson Manufacturer: Kumarian Press ProductGroup: Book Binding: Spiral-bound Similar Items:
ASIN: 1565491319 |
Book Description
Building civil society and nurturing democracy has become part of mainstream development discourse. But while some NGOs are taking the lead in this work, others still lack the skills needed to assume new roles in policy advocacy for social and economic justice. Advocacy for Social Justice is a direct and interactive response to this growing need.Based on a legacy of experience from the Advocacy Institute and Oxfam America, this volume is the first comprehensive guide for worldwide social and economic justice advocates. Intended for the practitioner, trainer, teacher and student of activism, it explores the elements of advocacy and offers a toolkit for taking action, comprehensive case studies, as well as hundreds of resource listings.
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Fight Global Warming Now: The Handbook for Taking Action in Your Community
Bill McKibben Manufacturer: Holt Paperbacks ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0805087044 Release Date: 2007-10-16 |
Book Description
Bestselling author Bill McKibben turns activist in the first hands-on guidebook to stopping climate change, the world's greatest threat Hurricane Katrina. A rapidly disappearing Arctic. The warmest winter on the East Coast in recorded history. The leading scientist at NASA warns that we have only ten years to reverse climate change; the British government's report on global warming estimates that the financial impact will be greater than the Great Depression and both world wars-combined. Bill McKibben, the author of the first major book on global warming, The End of Nature, warns that it's no longer time to debate global warming, it's time to fight it. Drawing on the experience of Step It Up, a national day of rallies held on April 14, McKibben and the Step It Up team of organizers provide the facts of what must change to save the climate and show how to build the fight in your community, church, or college. They describe how to launch online grassroots campaigns, generate persuasive political pressure, plan high-profile events that will draw media attention, and other effective actions. This essential book offers the blueprint for a mighty new movement against the most urgent challenge facing us today.
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The G7/G8 System: Evolution, Role and Documentation (The G8 and Global Governance Series)
Peter I. Hajnal , and Sian Meikle Manufacturer: Ashgate Publishing ProductGroup: Book Binding: Hardcover ASIN: 1840147768 |
Customer Reviews:
dodo.......2002-06-12
Valuable.......2001-02-14
Really useful.......2000-03-24
Indispensable.......2000-03-16
Required Reading.......2000-03-16
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The Global Citizen's Handbook: Facing Our World's Crises and Challenges
The World Bank Manufacturer: Collins ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0061243426 Release Date: 2007-05-01 |
Book Description
The hard facts you need to know about the critical issues of our time and the consequences of inaction
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Global Development: A Reference Handbook (Contemporary World Issues)
William Savitt , and Paula Bottorf Manufacturer: ABC-Clio ProductGroup: Book Binding: Hardcover ASIN: 0874367743 |
Customer Reviews:
Global Development: A Reference Handbook.......2000-07-17
The authors offer a concise introduction to development, including its history and economic principles. Those with an interest in the role of women and development will not be disappointed with the treatment of issues in that area.
Particularly valuable to the researcher are the reference sections, including a chronology, biographical sketches of some of the most notable figures in development, facts and statistics, organizations, an selected print and nonprint resources.
This book is an excellent reference and an essential item on the shelf of every scholar - or nonscholar - who is interested in the plight of the poor throughout the world.
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Handbook of Global Economic Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)
Stuart Nagel Manufacturer: CRC ProductGroup: Book Binding: Hardcover ASIN: 0824703286 |
Book Description
Written by over 20 leading international economists, this book offers "win-win" scenarios to economic problems. As in the other volumes of this set of public policy handbooks, the Handbook of Global Economic Policy employs a unique organizational principle: from viewing economic problems from conservative and liberal perspectives, to developing practical, non-ideological solutions to the problems, and finally testing the solution's feasibility in terms of economic, administrative, political, psychological, legal, international, and technological obstacles. The authors confront conventional wisdom about tradeoffs between unemployment and inflation, economic growth and displaced workers, and capitalism and socialism.
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Handbook Of Global Environmental Politics: Edited By Peter Dauvergne (Elgar Original Reference)
Manufacturer: Edward Elgar Publishing ProductGroup: Book Binding: Hardcover ASIN: 1843764660 |
Book Description
The first Handbook of original articles by leading scholars of global environmental politics, this landmark volume maps the latest theoretical and empirical research in this young and growing field. Captured here are the dynamic and energetic debates over concerns for the health of the planet and how they might best be addressed. The introductory chapters explore the intellectual trends and evolving parameters in the field of global environmental politics. They make a case for an expansive definition of the field, one that embraces an interdisciplinary literature on the connections between global politics and environmental change. The remaining chapters are divided into three broad themes - states, governance and security; capitalism, trade and corporations; and knowledge, civil societies and ethics - with each section providing a cohesive discussion of current issues. In-depth explorations are given to topics such as: global commons, renewable energy, the effectiveness of environmental cooperation, regulations and corporate standards, trade liberalization and global environmental governance, and science and environmental citizenship. A comprehensive survey of the latest research, the Handbook is a necessary reference for scholars, students and policymakers in the field of global environmental politics.
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Handbook of Global International Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)
Stuart Nagel Manufacturer: CRC ProductGroup: Book Binding: Hardcover ASIN: 0824703464 |
Book Description
Written by nearly 25 authorities in the field, the Handbook of Global International Policy focuses on public policy issues among and within nations on every continent-comparing approaches and applications to real-world problems. Beginning with a thorough introduction to the subject, the Handbook reviews · former and emerging U.S. decision-making foreign policies in the Democratic Republic of the Congo, South Africa, and Haiti · rebel conflicts and restored relations among Eritrea, the Sudan, and Ethiopia · Spanish enclaves in Northern Africa · pre- and post-Cold War policies in East Asia, including North and South Korea · arms control and disarmament programs around the world · ongoing risks in the Middle East · nationalism and its effect in Slovenia and the Federal Republic of Yugoslavia · peacekeeping efforts in Eastern Europe by Russia · civil and military relations between North-Rhine Westphalia and the European Union · England's public relations effort regarding European unity · integration and national conflicts of the Zapatista movement in Mexico · Columbia's attempts to apply military control and civil laws to combat internal problems · the findings of the Aircraft Nuclear Propulsion Project case and more! With over 1000 key literature citations and illustrations, the Handbook of Global International Policy serves as timely reading for public administrators and public policy experts, political scientists, economists, sociologists, attorneys, and upper-level undergraduate and graduate students in these disciplines.
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Handbook of Global Political Policy (Public Administration and Public Policy)
Stuart Nagel Manufacturer: CRC ProductGroup: Book Binding: Hardcover ASIN: 0824703561 |
Book Description
The latest in the six-volume set of global policy handbooks, the Handbook of Global Political Policy utilizes a cross-national, cross-policy approach to examine the public policy of six different regions around the world. Combining actual and theoretical perspectives, this expansive reference compares and presents nonideological resolutions to current political conditions worldwide. With contributions by over 30 international policy experts and academicians, the Handbook of Global Political Policy · addresses the dilemma of multiculturalism with solutions sensitive to self-determination, federalization, and nationalization · determines elite acceptance as a key factor in the survival of Russian democracy and investigates from which group the new elite will arise · postulates causes for the breakdown and default of the Indian government, with a case study of the Panchayati Raj System · offers a current perspective on the role of the People's Liberation Army in China's democratization process · details shared concepts of leadership in China and Taiwan · highlights cases of donor-assisted democratization in Africa, and recommends paths of action for international donors · explains why the federal republics of Czechoslovakia and Yugoslavia had disproportionately greater numbers of critics than defenders · considers the effects of Brazilian institutional arrangements promoting state reform · discusses campaign finance reform in the United States Supplemented with over 1200 literature references, tables, and drawings, the Handbook of Global Political Policy is an insightful resource for public administrators and public policy experts, political scientists, economists, sociologists, attorneys, and upper-level undergraduate and graduate students in these disciplines.
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Handbook of Global Social Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)
Manufacturer: CRC ProductGroup: Book Binding: Hardcover ASIN: 082470357X |
Book Description
Discusses improving the quality of life of those at the bottom of the social hierarchy through public policy. This text argues for policy that expands employment and facilitates jobs, finances education and economic and cultural integration, rewards merit, encourages voting and political participation, and seeks to reduce crime to the benefit of all countries around the world.
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