Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability

Book Description

How to successfully apply the principles of customer care in any company

Most organizations today recognize the importance of improving customer care—the need to go beyond traditional customer service and truly manage customers as assets—but only about 6% apply its principles effectively. This book fully explains the three stages in the evolution of customer care. Readers will be guided through the process of acquiring customers, retaining them through segmentation and management of the relationship, and targeting their most significant marketing efforts to the most profitable segments.

Shows companies how to identify where they are in their own evolutionary process
Outlines successes and failures of companies, including Sears, CIBC, AT&T/Matrixx, Kodak, FedEx, and more

Customer Reviews:

Strategic Customer Care -- basic marketing with old fads.......2001-11-11

The book rehashes various old fads and repeats some very basic marketing principles (such as the value of segmentation) that can be found in any basic marketing textbook. I could not find any new ideas in the book, which seems rather useless.

Holistic guideline for managing customer service.......2000-04-03

Brown introduces the reader step by step into the evolution an enterprise has to undergo in order to obtain customer loyalty. Backed up with comprehensive and clear exhibits, Brown offers with his book an excellence resource for each student as well as manager dealing with the topic of customer satisfaction and customer loyalty.

Book Description

This text is widely acknowledged to be the best available introduction to the study of the international economy as a mechanism for diffusing modern economic growth between nations. Taking the story up to the year 2000, this edition covers the latest developments in international economics. Significant new additions include: globalization and the world economy; the growth of regional trading blocs; globalisation and financial crisis in Asia; transition to the market in post-communist economies Packed with new references and data, this book is an indispensible guide to the world economy as it enters the new millenium.

Book Description

The end of the 20th century finds the Atlantic Alliance partners in evolution toward a new relationship in the key policy arenas of regional and international security, international trade and competition, and the need to deal effectively with environmental and public health problems associated with an expanding global marketplace. In response to this situation, the Clinton Administration and the European Union initiated a series of efforts under the framework of a `New Transatlantic Agenda'. The purpose of these efforts was to strengthen the communication and ties between the EU and the United States in a variety of functional areas. Security, Trade, and Environmental Policy: A US/European Union Transatlantic Agenda contributes to this dialogue.
The volume focuses on a European and American perspective of the issues of international security, world trade, and the globalization/environmental policy interface. It includes contributions from public officials and scholars from both Europe and the United States, and as such provides valuable insights into the mind set of these individuals and their views on desirable policy directions for both Europe and the US on matters affecting international security, on the next generation of world trade policy, and on the interface between trade policy and environmental policy.

Book Description

Building civil society and nurturing democracy has become part of mainstream development discourse. But while some NGOs are taking the lead in this work, others still lack the skills needed to assume new roles in policy advocacy for social and economic justice. Advocacy for Social Justice is a direct and interactive response to this growing need.

Book Description

Bestselling author Bill McKibben turns activist in the first hands-on guidebook to stopping climate change, the world's greatest threat Hurricane Katrina. A rapidly disappearing Arctic. The warmest winter on the East Coast in recorded history. The leading scientist at NASA warns that we have only ten years to reverse climate change; the British government's report on global warming estimates that the financial impact will be greater than the Great Depression and both world wars-combined. Bill McKibben, the author of the first major book on global warming, The End of Nature, warns that it's no longer time to debate global warming, it's time to fight it. Drawing on the experience of Step It Up, a national day of rallies held on April 14, McKibben and the Step It Up team of organizers provide the facts of what must change to save the climate and show how to build the fight in your community, church, or college. They describe how to launch online grassroots campaigns, generate persuasive political pressure, plan high-profile events that will draw media attention, and other effective actions. This essential book offers the blueprint for a mighty new movement against the most urgent challenge facing us today.

The G7/G8 System: Evolution, Role and Documentation (The G8 and Global Governance Series)

Average customer rating:

dodo
Valuable
Really useful
Indispensable
Required Reading

The G7/G8 System: Evolution, Role and Documentation (The G8 and Global Governance Series)
Peter I. Hajnal , and Sian Meikle
Manufacturer: Ashgate Publishing
ProductGroup: Book
Binding: Hardcover

International | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

General | Law | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

Customer Reviews:

dodo.......2002-06-12

i think that your book is so terrible it is kind of out of it!

Valuable.......2001-02-14

For those seeking information, Peter Hajnal's book is a valuable resource. --Business Worldaware

Really useful.......2000-03-24

I just picked up this book... it really explains everything I could ever want to know about the summit process and what kind of impact it has. I highly recommend it.

Indispensable.......2000-03-16

Peter Hajnal has written the first guide-book or manual to the G7/G8. Anyone who is curious about the G7/G8 will find this book indispensable.

Required Reading.......2000-03-16

"This well-written work, containing a wealth of information, should be required reading for all who want to understand the historic transformation of the G7/G8.

The Global Citizen's Handbook: Facing Our World's Crises and Challenges

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The Global Citizen's Handbook: Facing Our World's Crises and Challenges
The World Bank
Manufacturer: Collins
ProductGroup: Book
Binding: Paperback

Policy & Current Events | Popular Economics | Business & Investing | Subjects | Books

Development & Growth | Economics | Business & Investing | Subjects | Books

Economic Conditions | Economics | Business & Investing | Subjects | Books

Economic Policy & Development | Economics | Business & Investing | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

Globalization | Politics | Nonfiction | Subjects | Books

Demography | Social Sciences | Nonfiction | Subjects | Books

Research | Social Sciences | Nonfiction | Subjects | Books

ASIN: 0061243426
Release Date: 2007-05-01

Book Description

The hard facts you need to know about the critical issues of our time and the consequences of inaction

Current global challenges—issues such as AIDS, poverty, migration, CO 2 emissions, and population pressures presented in clear maps, graphs, and photographs

Country comparisons—at-a-glance key social development indicators, including economic growth, life expectancy, infant mortality, safe water, population below the poverty line, and energy efficiency

Authoritative statistics—data from the World Bank's World Development Indicators, the leading source for economic and social statistics worldwide

Handbook of Global Economic Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)

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Handbook of Global Economic Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)
Stuart Nagel
Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

Policy & Current Events | Popular Economics | Business & Investing | Subjects | Books

General | Popular Economics | Business & Investing | Subjects | Books

Development & Growth | Economics | Business & Investing | Subjects | Books

Economic Policy & Development | Economics | Business & Investing | Subjects | Books

International | Economics | Business & Investing | Subjects | Books

Natural Resources | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Public Affairs & Administration | Government | Nonfiction | Subjects | Books

Public Policy | Government | Nonfiction | Subjects | Books
ASIN: 0824703286

Book Description

Written by over 20 leading international economists, this book offers "win-win" scenarios to economic problems. As in the other volumes of this set of public policy handbooks, the Handbook of Global Economic Policy employs a unique organizational principle: from viewing economic problems from conservative and liberal perspectives, to developing practical, non-ideological solutions to the problems, and finally testing the solution's feasibility in terms of economic, administrative, political, psychological, legal, international, and technological obstacles. The authors confront conventional wisdom about tradeoffs between unemployment and inflation, economic growth and displaced workers, and capitalism and socialism.

Handbook Of Global Environmental Politics: Edited By Peter Dauvergne (Elgar Original Reference)

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Handbook Of Global Environmental Politics: Edited By Peter Dauvergne (Elgar Original Reference)

Manufacturer: Edward Elgar Publishing
ProductGroup: Book
Binding: Hardcover

General | Popular Economics | Business & Investing | Subjects | Books

Sustainable Development | Economics | Business & Investing | Subjects | Books

Natural Resources | Economics | Business & Investing | Subjects | Books

Public Policy | Government | Nonfiction | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

Environmental Science | Earth Sciences | Science | Subjects | Books

Conservation | Environment | Outdoors & Nature | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 1843764660

Book Description

The first Handbook of original articles by leading scholars of global environmental politics, this landmark volume maps the latest theoretical and empirical research in this young and growing field. Captured here are the dynamic and energetic debates over concerns for the health of the planet and how they might best be addressed. The introductory chapters explore the intellectual trends and evolving parameters in the field of global environmental politics. They make a case for an expansive definition of the field, one that embraces an interdisciplinary literature on the connections between global politics and environmental change. The remaining chapters are divided into three broad themes - states, governance and security; capitalism, trade and corporations; and knowledge, civil societies and ethics - with each section providing a cohesive discussion of current issues. In-depth explorations are given to topics such as: global commons, renewable energy, the effectiveness of environmental cooperation, regulations and corporate standards, trade liberalization and global environmental governance, and science and environmental citizenship. A comprehensive survey of the latest research, the Handbook is a necessary reference for scholars, students and policymakers in the field of global environmental politics.

Handbook of Global International Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)

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Handbook of Global International Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)
Stuart Nagel
Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

Exports & Imports | Economics | Business & Investing | Subjects | Books

International | Current Events | Nonfiction | Subjects | Books

Public Affairs & Administration | Government | Nonfiction | Subjects | Books

Public Policy | Government | Nonfiction | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

General | Medicine | Subjects | Books
ASIN: 0824703464

Book Description

Written by nearly 25 authorities in the field, the Handbook of Global International Policy focuses on public policy issues among and within nations on every continent-comparing approaches and applications to real-world problems. Beginning with a thorough introduction to the subject, the Handbook reviews · former and emerging U.S. decision-making foreign policies in the Democratic Republic of the Congo, South Africa, and Haiti · rebel conflicts and restored relations among Eritrea, the Sudan, and Ethiopia · Spanish enclaves in Northern Africa · pre- and post-Cold War policies in East Asia, including North and South Korea · arms control and disarmament programs around the world · ongoing risks in the Middle East · nationalism and its effect in Slovenia and the Federal Republic of Yugoslavia · peacekeeping efforts in Eastern Europe by Russia · civil and military relations between North-Rhine Westphalia and the European Union · England's public relations effort regarding European unity · integration and national conflicts of the Zapatista movement in Mexico · Columbia's attempts to apply military control and civil laws to combat internal problems · the findings of the Aircraft Nuclear Propulsion Project case and more! With over 1000 key literature citations and illustrations, the Handbook of Global International Policy serves as timely reading for public administrators and public policy experts, political scientists, economists, sociologists, attorneys, and upper-level undergraduate and graduate students in these disciplines.

Handbook of Global Legal Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)

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Handbook of Global Legal Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)

Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

Public Affairs & Administration | Government | Nonfiction | Subjects | Books

Public Policy | Government | Nonfiction | Subjects | Books

Comparative | Perspectives on Law | Law | Subjects | Books

Non-US Legal Systems | Perspectives on Law | Law | Subjects | Books

General | Law | Subjects | Books

Reference | Law Practice | Law | Subjects | Books

Book Description

Featuring a pragmatic approach to coping with the legal complications surrounding pretrial release, drug-related crime, and freedom of religion, among other issues, this timely reference presents a host of legal policy problems in diverse political and cultural settings throughout the world. Contributors bridge the academic gulf between worldwide and public policy studies, as well as the ideological gap between liberal and conservative attitudes toward constitutional law, individual liberty, public safety, and human rights. The authors emphasize the need for an integrated, "one-world" perspective in the international legal community, drawing on over 1200 references, tables, and illustrations.

Handbook of Global Political Policy (Public Administration and Public Policy)

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Handbook of Global Political Policy (Public Administration and Public Policy)
Stuart Nagel
Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

Exports & Imports | Economics | Business & Investing | Subjects | Books

Democracy | Government | Nonfiction | Subjects | Books

Public Affairs & Administration | Government | Nonfiction | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

Leadership | Politics | Nonfiction | Subjects | Books

Reference | Politics | Nonfiction | Subjects | Books

General | Medicine | Subjects | Books
ASIN: 0824703561

Book Description

The latest in the six-volume set of global policy handbooks, the Handbook of Global Political Policy utilizes a cross-national, cross-policy approach to examine the public policy of six different regions around the world. Combining actual and theoretical perspectives, this expansive reference compares and presents nonideological resolutions to current political conditions worldwide. With contributions by over 30 international policy experts and academicians, the Handbook of Global Political Policy · addresses the dilemma of multiculturalism with solutions sensitive to self-determination, federalization, and nationalization · determines elite acceptance as a key factor in the survival of Russian democracy and investigates from which group the new elite will arise · postulates causes for the breakdown and default of the Indian government, with a case study of the Panchayati Raj System · offers a current perspective on the role of the People's Liberation Army in China's democratization process · details shared concepts of leadership in China and Taiwan · highlights cases of donor-assisted democratization in Africa, and recommends paths of action for international donors · explains why the federal republics of Czechoslovakia and Yugoslavia had disproportionately greater numbers of critics than defenders · considers the effects of Brazilian institutional arrangements promoting state reform · discusses campaign finance reform in the United States Supplemented with over 1200 literature references, tables, and drawings, the Handbook of Global Political Policy is an insightful resource for public administrators and public policy experts, political scientists, economists, sociologists, attorneys, and upper-level undergraduate and graduate students in these disciplines.

Handbook of Global Social Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)

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Handbook of Global Social Policy (PUBLIC ADMINISTRATION AND PUBLIC POLICY)

Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

International | Economics | Business & Investing | Subjects | Books

Public Affairs & Administration | Government | Nonfiction | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

General | Medicine | Subjects | Books
ASIN: 082470357X

Book Description

Discusses improving the quality of life of those at the bottom of the social hierarchy through public policy. This text argues for policy that expands employment and facilitates jobs, finances education and economic and cultural integration, rewards merit, encourages voting and political participation, and seeks to reduce crime to the benefit of all countries around the world.

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