Seeking Customers (The Harvard Business Review Book)
Average customer rating: 2 out of 5 stars
  • Not much new here
Seeking Customers (The Harvard Business Review Book)
Benson P. Shapiro
Manufacturer: Harvard Business School Press
ProductGroup: Book
Binding: Hardcover

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Similar Items:
  1. Keeping Customers (The Harvard Business Review Book) Keeping Customers (The Harvard Business Review Book)
  2. Managing Customers as Investments: The Strategic Value of Customers in the Long Run Managing Customers as Investments: The Strategic Value of Customers in the Long Run

ASIN: 0875843328

Book Description

In an increasingly complex and competitive business environment, having a goundbreaking new product is no longer a guarantee of success. Seeking Customers explores major changes in the process of identifying and attracting profitable customers, and brings new clarity to the critical relationships among selling, understanding customers, sales force management, distribution, pricing, marketing, and above all, account selection. The book goes far beyond the popular rhetoric of market orientation and customer relationships to argue that effective selling is a dynamic process that demands the commitment of the entire company. Outstanding Harvard Business Review authors such as Rowland Moriarty, Frank Cespedes, Stephen Doyle, Benson Shapiro, and Thomas Bonoma offer original insights and practical guidelines to help managers recognize and meet the challenges of selling today. Together with its companion volume, Keeping Customers, the book will provide managers with the essential tools for attracting customers and forging long-term relationships. A Harvard Business Review Book.

Customer Reviews:

2 out of 5 stars Not much new here.......2000-04-09

Keep your subscription to the Harvard Business Review, but don't buy this book. Shapiro doesn't add much with his dribble of dabbling comments, and his preachy tone gets to be a bit much at times. If you haven't regularly been reading the HBR, or need some introduction to this area, this book is not bad for an introduction or subject review, though.
An analysis of competitive changes in the products and marketing practices of Japan and the U.S., 1975 to 2000.: An article from: Competitiveness Review
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    An analysis of competitive changes in the products and marketing practices of Japan and the U.S., 1975 to 2000.: An article from: Competitiveness Review
    John R. Darling , and James E. Puetz
    Manufacturer: American Society for Competitiveness
    ProductGroup: Book
    Binding: Digital

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    ASIN: B0008FJ828
    Release Date: 2005-07-30

    Book Description

    This digital document is an article from Competitiveness Review, published by American Society for Competitiveness on June 22, 2002. The length of the article is 6924 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

    Citation Details
    Title: An analysis of competitive changes in the products and marketing practices of Japan and the U.S., 1975 to 2000.
    Author: John R. Darling
    Publication: Competitiveness Review (Refereed)
    Date: June 22, 2002
    Publisher: American Society for Competitiveness
    Volume: 12 Issue: 2 Page: 64(13)

    Distributed by Thomson Gale
    "Appplication of mathematical methods to problems in market research and advertising". (Retrospect).(Brief Article) : An article from: ETC.: A Review of General Semantics
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      "Appplication of mathematical methods to problems in market research and advertising". (Retrospect).(Brief Article) : An article from: ETC.: A Review of General Semantics
      Anatol Rapoport
      Manufacturer: International Society for General Semantics
      ProductGroup: Book
      Binding: Digital

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      ASIN: B0009FR8LU
      Release Date: 2005-07-30

      Book Description

      This digital document is an article from ETC.: A Review of General Semantics, published by International Society for General Semantics on June 22, 2002. The length of the article is 881 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

      Citation Details
      Title: "Appplication of mathematical methods to problems in market research and advertising". (Retrospect).(Brief Article)
      Author: Anatol Rapoport
      Publication: ETC.: A Review of General Semantics (Refereed)
      Date: June 22, 2002
      Publisher: International Society for General Semantics
      Volume: 59 Issue: 2 Page: 228(3)

      Article Type: Brief Article

      Distributed by Thomson Gale
      Artificial sweeteners--a positive move in tackling obesity or not?(New Websites & Databases): An article from: Food Trade Review
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        Artificial sweeteners--a positive move in tackling obesity or not?(New Websites & Databases): An article from: Food Trade Review

        Manufacturer: Food Trade Press Ltd.
        ProductGroup: Book
        Binding: Digital

        GeneralGeneral | Business & Investing | Subjects | Books
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        ASIN: B000972ZM0
        Release Date: 2006-07-14

        Book Description

        This digital document is an article from Food Trade Review, published by Food Trade Press Ltd. on January 1, 2005. The length of the article is 432 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

        Citation Details
        Title: Artificial sweeteners--a positive move in tackling obesity or not?(New Websites & Databases)
        Publication: Food Trade Review (Magazine/Journal)
        Date: January 1, 2005
        Publisher: Food Trade Press Ltd.
        Volume: 75 Page: 65(1)

        Distributed by Thomson Gale
        Backup and disaster recovery techniques: a look back and forward.(first in/first out) : An article from: Computer Technology Review
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          Backup and disaster recovery techniques: a look back and forward.(first in/first out) : An article from: Computer Technology Review
          W. Curtis Preston
          Manufacturer: Thomson Gale
          ProductGroup: Book
          Binding: Digital

          GeneralGeneral | Business & Investing | Subjects | Books
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          ASIN: B000EWBEWM
          Release Date: 2006-03-07

          Book Description

          This digital document is an article from Computer Technology Review, published by Thomson Gale on October 1, 2005. The length of the article is 1357 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

          Citation Details
          Title: Backup and disaster recovery techniques: a look back and forward.(first in/first out)
          Author: W. Curtis Preston
          Publication: Computer Technology Review (Newsletter)
          Date: October 1, 2005
          Publisher: Thomson Gale
          Volume: 25 Issue: 6 Page: 4(1)

          Distributed by Thomson Gale
          Balance is a challenge for Westchester market.(Annual Review & Forecast): An article from: Real Estate Weekly
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            Balance is a challenge for Westchester market.(Annual Review & Forecast): An article from: Real Estate Weekly

            Manufacturer: Thomson Gale
            ProductGroup: Book
            Binding: Digital

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            ASIN: B000EPFJY8
            Release Date: 2006-02-23

            Book Description

            This digital document is an article from Real Estate Weekly, published by Thomson Gale on February 1, 2006. The length of the article is 1030 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

            Citation Details
            Title: Balance is a challenge for Westchester market.(Annual Review & Forecast)
            Publication: Real Estate Weekly (Magazine/Journal)
            Date: February 1, 2006
            Publisher: Thomson Gale
            Volume: 52 Issue: 25 Page: 21S(1)

            Distributed by Thomson Gale
            Business continuity in SMB: disaster recovery in the small-to-medium business space.(Storage Networking) : An article from: Computer Technology Review
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              Business continuity in SMB: disaster recovery in the small-to-medium business space.(Storage Networking) : An article from: Computer Technology Review
              Christine Chudnow
              Manufacturer: Thomson Gale
              ProductGroup: Book
              Binding: Digital

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              ASIN: B000EXDSTS
              Release Date: 2006-03-08

              Book Description

              This digital document is an article from Computer Technology Review, published by Thomson Gale on October 1, 2005. The length of the article is 1436 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

              Citation Details
              Title: Business continuity in SMB: disaster recovery in the small-to-medium business space.(Storage Networking)
              Author: Christine Chudnow
              Publication: Computer Technology Review (Newsletter)
              Date: October 1, 2005
              Publisher: Thomson Gale
              Volume: 25 Issue: 6 Page: 1(2)

              Distributed by Thomson Gale
              Business Information in the UK: Market Review
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                Business Information in the UK: Market Review
                Key Note Publications Ltd
                Manufacturer: MarketResearch.com
                ProductGroup: Book
                Binding: Digital

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                Key Note Publications, Ltd.Key Note Publications, Ltd. | By Publisher | Research Reports | e-Docs | Formats | Books
                ASIN: B00005R9WM
                Release Date: 1998-08-01

                Download Description

                Key Note estimates that the UK business information market was worth £3.89bn in 1997, having grown by 11.1% in the year. Since 1993, the market has increased by 74.9%. Improved economic conditions have contributed significantly to this increase. In constant price terms, the market rose by 8.4% in 1997 and by 59.2% between 1993 and 1997. The largest sector of the UK business information market is market data. This includes items like trade magazines and newspapers, and accounts for 59.7% of the total. Financial data is the next largest, taking 24.9% of the market, with company data the smallest sector, accounting for 15.4% of the total. An important point determining usage of business information is the frequency with which data is updated. In terms of availability, most business information is either long-term (needs to be updated infrequently) or periodic (needs to be updated regularly, with frequency of update generally seen as a significant competitive advantage). Periodic and long-lived data accounts for 81% of all data sold in the UK. The major other type of data, ephemeral data, is restricted to real-time financial information, usually money market, securities and commodities data used by the financial markets. In 1997, Key Note estimates that in revenue terms, non-electronic methods of delivery still accounts for 63.5% of the UK business information market. Electronic methods -- principally online databases -- take 36.5%. Since 1995, electronic sources have made slower progress in taking share of the market than was the case previously. There are three main reasons for this: The early days of the Internet have seen an increase in free content offered by suppliers to attract new users. The rapid growth in the management consultancy market which has boosted non-electronic revenues (if consultancy revenues are excluded, then electronic sources have gained share of the market). The relative reduction in cost of electronic access as the Internet has grown in importance, and as end users and small businesses have been targeted by electronic hosts.
                Causes & effects & virgins & raisins. (Illustrating General Semantics).: An article from: ETC.: A Review of General Semantics
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                  Causes & effects & virgins & raisins. (Illustrating General Semantics).: An article from: ETC.: A Review of General Semantics
                  Robert Wanderer
                  Manufacturer: International Society for General Semantics
                  ProductGroup: Book
                  Binding: Digital

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                  ASIN: B0008DMIG8
                  Release Date: 2005-07-31

                  Book Description

                  This digital document is an article from ETC.: A Review of General Semantics, published by International Society for General Semantics on March 22, 2003. The length of the article is 1332 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                  Citation Details
                  Title: Causes & effects & virgins & raisins. (Illustrating General Semantics).
                  Author: Robert Wanderer
                  Publication: ETC.: A Review of General Semantics (Refereed)
                  Date: March 22, 2003
                  Publisher: International Society for General Semantics
                  Volume: 60 Issue: 1 Page: 94(4)

                  Distributed by Thomson Gale
                  Children and Adolescents in the Marketplace: Twenty-five Years of Academic Research.(Review): An article from: Journal of Consumer Affairs
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                    Children and Adolescents in the Marketplace: Twenty-five Years of Academic Research.(Review): An article from: Journal of Consumer Affairs
                    Les Carlson
                    Manufacturer: American Council on Consumer Interests
                    ProductGroup: Book
                    Binding: Digital

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                    ASIN: B0008J65DY
                    Release Date: 2005-07-28

                    Book Description

                    This digital document is an article from Journal of Consumer Affairs, published by American Council on Consumer Interests on December 22, 2000. The length of the article is 1489 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                    Citation Details
                    Title: Children and Adolescents in the Marketplace: Twenty-five Years of Academic Research.(Review)
                    Author: Les Carlson
                    Publication: Journal of Consumer Affairs (Refereed)
                    Date: December 22, 2000
                    Publisher: American Council on Consumer Interests
                    Volume: 34 Issue: 2 Page: 361

                    Article Type: Book Review

                    Distributed by Thomson Gale

                    Information and Communication Technologies and Broad-Based Development: A Partial Review of the Evidence (World Bank Working Papers)
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                      Information and Communication Technologies and Broad-Based Development: A Partial Review of the Evidence (World Bank Working Papers)
                      Jeremy Grace , Charles Kenny , Christine Zhen-Wei Qiang , Jia Liu , and Taylor Reynolds
                      Manufacturer: World Bank Publications
                      ProductGroup: Book
                      Binding: Paperback

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                      ASIN: 0821355635

                      Download Description

                      Information and Communication Technologies and Broad-Based Development: A Partial Review of the Evidence is part of the World Bank Working Paper series. These papers are published to communicate the results of the Bank's ongoing research and to stimulate public discussion. Information and communication technologies (ICTs) are increasingly seen as integral to the development process. This working paper reviews: (a) some of the evidence for the link between telecommunications and the internet and economic growth; (b) the likely impact of the new ICTs on income inequality; and (c) anecdotal evidence regarding the role of the Internet in improving government services and governance. This study looks at methods to maximize access to the new ICTs, and to improve their development impact in both the generation of income and the provision of quality services.
                      Information and Communication Technologies and Broad-Based Development: Partial Review of the Evidence (World Bank Working Paper, No. 12)
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                        Information and Communication Technologies and Broad-Based Development: Partial Review of the Evidence (World Bank Working Paper, No. 12)
                        Jeremy Grace , Charles Kenny , and Christine Zhen-Wei Qiang
                        Manufacturer: World Bank Publications
                        ProductGroup: Book
                        Binding: Hardcover

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                        ASIN: 0821355643

                        Interpreting NAFTA
                        Average customer rating: 5 out of 5 stars
                        • A Great Book on a Dry Topic
                        • Excellent Theoretical Framework
                        • Mayer rivals Grisham. I couldn't put it down!
                        Interpreting NAFTA
                        Frederick W. Mayer
                        Manufacturer: Columbia University Press
                        ProductGroup: Book
                        Binding: Paperback

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                        4. America the Unusual America the Unusual
                        5. Agendas, Alternatives, and Public Policies (Longman Classics Edition) (2nd Edition) Agendas, Alternatives, and Public Policies (Longman Classics Edition) (2nd Edition)

                        ASIN: 0231109814

                        Book Description

                        Drawing on a wide range of documents and interviews with officials in the United States, Mexico, and Canada, as well the author's experience as an aide to Senator Bill Bradley during negotiations, Interpreting NAFTA is a history of the agreement's development, from opening talks to final passage. Frederick W. Mayer combines recent work in international relations, comparative politics, interest groups, and public opinion to develop a broad theoretical framework that crosses between international relations and domestic politics. Mayer demonstrates that to understand NAFTA, one must view it as simultaneously a matter of political interests, institutions, and ideas.

                        Customer Reviews:

                        5 out of 5 stars A Great Book on a Dry Topic.......2002-01-13

                        A great presentation of what I expected to be an unexciting topic. Examines the workings of the political system in a highly readable way. I was not only well-informed after I read the book, but entertained as well!

                        5 out of 5 stars Excellent Theoretical Framework.......2001-12-08

                        This is excellent material if you are conducting any kind of serious research on NAFTA and its negotiations' development and outcome. It provides with a huge theoretical framework, every step of the process. If your line of work is game theory, this book will really help you (or at least it worked wonders for me). This is mandatory reference material for anyone interested in studying NAFTA.

                        5 out of 5 stars Mayer rivals Grisham. I couldn't put it down!.......1998-11-21

                        Mayer rivals Grisham. He enfolds the strategy of NAFTA like a good murder-mystery. More proof that reality is more entertaining than fiction. It's a thriller, a nail-biter. I couldn't put it down!

                        Barbados Business Law Handbook
                        Average customer rating: 1 out of 5 stars
                        • Fraud
                        Barbados Business Law Handbook
                        USA International Business Publications
                        Manufacturer: International Business Publications, USA
                        ProductGroup: Book
                        Binding: Paperback

                        All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                        ASIN: 0739719149

                        Book Description

                        This law handbook contains information on basic business legislation, laws and regulatoins affecting export-import, business, foreign investments, property rights, taxation and banking. (Updated annually)

                        Customer Reviews:

                        1 out of 5 stars Fraud.......2006-01-31

                        This book is a total fraud. Don't buy it. It's just reprints of political documents.
                        Barbados Business Law Handbook (World Business Law Handbook Library)
                        Average customer rating: Not rated
                          Barbados Business Law Handbook (World Business Law Handbook Library)
                          Igor Oleynik
                          Manufacturer: International Business Publications USA
                          ProductGroup: Book
                          Binding: Digital

                          GeneralGeneral | Business & Investing | Subjects | Books
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                          International Business PublicationsInternational Business Publications | By Publisher | e-Docs | Formats | Books
                          ASIN: B00005R4UW
                          Release Date: 2006-01-01

                          Book Description

                          Basic business legislation, laws, export-import regulations affecting business, business climate and contacts

                          Download Description

                          Basic business legislation, laws, export-import regulations affecting business, business climate and contacts
                          Barbados Business Law Handbook
                          Average customer rating: Not rated
                            Barbados Business Law Handbook
                            Emerging Markets Investment Center
                            Manufacturer: International Business Publications, USA
                            ProductGroup: Book
                            Binding: Paperback
                            ASIN: 0739704141

                            Book Description

                            This law handbook contains information on basic business legislation, laws and regulatoins affecting export-import, business, foreign investments, property rights, taxation and banking.
                            Barbados Business Law Handbook-98
                            Average customer rating: Not rated
                              Barbados Business Law Handbook-98
                              I. Russian Information &. Bus
                              Manufacturer: Russian Information & Business Center, Incorp
                              ProductGroup: Book
                              Binding: Paperback

                              GeneralGeneral | Law | Subjects | Books
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                              ASIN: 1577518268
                              Barbados Investment and Business Guide (World Business Law Handbook Library)
                              Average customer rating: Not rated
                                Barbados Investment and Business Guide (World Business Law Handbook Library)

                                Manufacturer: Intl Business Pubns USA
                                ProductGroup: Book
                                Binding: Paperback

                                Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
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                                GeneralGeneral | Investing | Business & Investing | Subjects | Books
                                ASIN: 0739768654

                                Book Description

                                This investment guide contains basic information on economy, business, export-import and investment climate, opportunities and regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.

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                                2. Shoveling Smoke: Advertising and Globalization in Contemporary India
                                3. Start and Run a Profitable Mail-Order Business (Self-Counsel Business Series)
                                4. Stop the Bad Service
                                5. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability
                                6. Successful High Tech Product Introduction
                                7. The 22 Immutable Laws of Branding: How to Build a Product or Service into a World-Class Brand
                                8. The Agile Manager's Guide to Extraordinary Customer Service (The Agile Manager Series)
                                9. The Complete Book of Insurance: Understand the Coverage You Really Need (Sphinx Legal)
                                10. The Complete Idiot's Guide to Great Customer Service (The Complete Idiot's Guide)

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