Book Description
Author Dwight Ritter knows what is takes to forge a solid relationship with banking customers. As a bank consultant, he practices what he preaches by working in his client banks, cross-selling products to the customer. Relationship Banking is an action plan for developing the customer base by offering cystomers value, not pressure. Natural opportunities for cross-selling are identified and solutions are offered for the invevitable staff and customer objections. An existing staff and product line are used more effectively and profitably. By maximizing the potential of customers, staff and products of a bank, profits and performance can be maximized.
Customer Reviews:
Relationship Banking.......2001-05-03
The title is very suggestive but the actual content of the book doesn't satisfy the quest for information on the subject. Unless you are a begginer in this field, buy something else.
Book Description
Learn how sales associates can expand on the service your store offers by providing for the unique needs of each customer.
Customer Reviews:
Good Tips on Customer Service for Anyone in Sales.......2005-10-14
While Building a Continuing Relationship is tailored towards those in retail, anyone in outside sales can benefit from the book's tips in handling customer complaints.
The booklet's main theme is using the acronym "THANKS" in addressing customer complaints:
T - Thank the customer. By doing this, the customer is put at
ease and shows appreciation for his business.
H - Hearing the problem. Allow the customer to fully state the
and be prepared to be a good listener.
A - Apologize. By apoligizing for the customer being upset, you
are not accepting blame but instead are acknowledging the
customer's displeasure.
K - Know a solution. Find out what solution best satisfies the
customer.
S - Solve the problem. Resolve the complaint not to get rid of a
nuisance. Instead, take action to retain the loyalty and
trust of a valued customer.
In summary, a good and brief reminder of the importance of taking care of the customer in the sales process.
Average customer rating:
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Making the Customer Connection (IM)
Steve Morris ,
Graham Willcocks , and
Graham Wilcox
Manufacturer: Financial Times Prentice Hall
ProductGroup: Book
Binding: Paperback
 General
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ASIN: 0273616854 |
Customer Reviews:
Outstanding results.......2007-07-24
I picked up the book whilst I was in the US last week and read it cover to cover on the flight back. Every single page resonates with me! It is everything I am trying to do with my clients. When I have done it the sale goes so smoothly that it is a joy, it doesn't feel like I am selling it feels like I am genuinely selling and the results are outstanding.
Significant and timely bundle of knowledge.......2007-07-22
I have devoured 3/4 of your book as I write this early on Sunday morning. All I can say is that in my opinion this is one of the most important, significant and timely bundles of knowledge in the public domain. All my selling life I have touched on aspects of what you are saying - the importance of building relationships and finding out what people really need but I was stuck in so many obsolete methods and concepts.
Average customer rating:
- A devastating wake up call. Highly recommended
|
Europe, Inc.: Regional & Global Restructuring & the Rise of Corporate Power
Belen Balanya ,
Ann Doherty ,
Olivier Hoedeman ,
Adam Ma'anit , and
Erik Wessel
Manufacturer: Pluto Press
ProductGroup: Book
Binding: Paperback
Economic Conditions
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ASIN: 0745321631 |
Book Description
Over the past two decades, the major international corporations have become industrial lobbyists within the European Union to such an extent that they pose a threat to democracy.
This new and fully revised edition of Europe Inc. provides a much-needed insight into the systematic ways in which transnational corporations work through lobby groups to shape EU policy. With a new introduction, updated statistics and new resources, it's an invaluable handbook for anyone interested in the EU and the political power that corporations wield.
The authors cover the major players in this anti-democratic practice and analyse the factors that have enabled corporate influence in Europe to dominate. They examine how governments have been persuaded to increase competitiveness by dismantling and privatising public services, deregulating industry, and dismantling social and environmental protections; the increasing influence of corporate lobby groups on decision makers and the corresponding lack of voice given to small business, organised labour and individual citizens; the impact of the single market and currency; structural adjustment in Eastern Europe; the role of European industrial lobby groups within the WTO, and the important Multilateral Agreement on Investment. Case studies include the biotech industry, the public relations industry and the UN climate summit.
The authors are all working with the Corporate Europe Observatory (CEO) in Amsterdam. CEO is a research and campaign group targeting the threats to democracy, equity, social justice and the environment posed by the economic and political power of corporations and their lobby groups.
Customer Reviews:
A devastating wake up call. Highly recommended.......2004-08-10
Now in a fully revised new edition, Europe Inc. examines the ways in which major industrial corporations have gained so much power as lobbyists within the European Union that they pose a threat to democracy itself. From the factors that have promoted the domination of corporate influence, to how that influence has pressured governments to privatize public services, deregulate industry, and remove social and environmental protections, to the roughshod treatment of small business, organized labor, and individual citizens, and much more, Europe Inc. is a devastating wake up call. Highly recommended.
Book Description
This digital document is an article from Capital & Class, published by Thomson Gale on September 22, 2006. The length of the article is 1716 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Belen Balanya, Ann Doherty, Olivier Hoedeman, Adam Ma'anit and Erik Wesselius: Europe Inc: Regional and Global Restructuring and the Rise of Corporate Power.(Book review)
Author: Richard Leitch
Publication:
Capital & Class (Magazine/Journal)
Date: September 22, 2006
Publisher: Thomson Gale
Issue: 90
Page: 128(4)
Article Type: Book review
Distributed by Thomson Gale
Average customer rating:
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Europe Inc. Regional and Global Restructuring and the Rise of Corporate Power: An article from: The Ecologist
Hugh Warwick
Manufacturer: Ecosystems Limited
ProductGroup: Book
Binding: Digital
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ASIN: B000B9B040
Release Date: 2005-09-02 |
Average customer rating:
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Expanding U.S.-Asian Trade and Investment: New Challenges and Policy Options
Manufacturer: American Enterprise Institute Press
ProductGroup: Book
Binding: Hardcover
Exports & Imports
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ASIN: 0844739340 |
Book Description
This comprehensive book explains everything you need to know about buying and investing in Argentinean real estate.
Customer Reviews:
Whole lot of money for little information.......2007-07-10
This book is similar to my college papers, about 20 pages of info crammed into (stretched out to) 180 pages. Meaning that is repetitive in order to fill up the book. The only people that should purchase this book are those that are going to definitely buy in Buenos Aires. Do not get this book for casual reading or out of curiosity. It is simply not worth it. You can find most of the contents on the Web. The author wants you to pay another huge fee to get a list of recommended attorneys, real estate agents, etc. That should be part of the book. All in all not a great deal, except for Mr. Fawkes (the author).
Useful book for investing.......2007-05-26
If you are thinking of buying a second home, investment property, or vacation spot in Argentina, this is a handy book to have. The author has actually done the buying and investing and has practical advice. The emphasis is definitely on buying in Buenos Aires, so if you're looking to invest in a different area of the country, the information won't be as handy. However, the actual legal and business explanations hold true for buying in Argentina, so it's very worthwhile.
There is a scarcity of these types of books(first one I've ever found and I'm from Argentina), buy this one and you won't be sorry.
Information Goldmine.......2007-03-12
I wish this book had been available a year ago when I bought my first apartment. I had difficulty finding accurate information and as a result I paid far more than I should have and had a bad experience. As the investment potential in Buenos Aires is so great I'm now buying a second apartment for rental purposes. Even after having learnt a lot from my first experience of buying in Buenos Aires I've found the information in this book to be a godsend.
No more "investment consultants" for me.......2007-03-09
This book is worth its weight in gold. I was in BA late last year, loved it, and decided to buy an apartment. I did some research on the net but all I found was conflicting information that left me more confused than ever. Much of this (mis)information is put out by "investment consultants" who promise to steer you through the minefield for a fat fee. I didn't feel comfortable using any of them so I was at a loss what to do. Then I discovered this book. Quite simply it's brilliant. It explains in detail exactly what the law is, how the tax system works with respect to foreigners and common ways that people in the real estate business in Argentina will try to trip you up and get you to pay more - often illegally. It also discusses in detail the main barrios of BA of interest to the investor, with handy maps showing exactly where they are, their pros and cons with respect to short and long term rentals, and typical real estate prices in each of them. This is information I couldn't find anywhere else.
The book gave me the advance knowledge and confidence to approach local realtors and lawyers in BA and to know when they were telling me the truth. As a result I have just completed on a beautiful apartment and I know that I didn't overpay anyone. I thoroughly recommend this book as essential to anyone foreign who is considering buying in Buenos Aires.
not great and a bit of a bait and switch.......2007-03-01
I was a bit disappointed with the book. It contains mostly information that is very easily gleaned on the internet. It then promises detailed information on an accompanying website for _only_ $295.
As a book, the writing is not great. It is set with very large spacing to plump it up and still it comes in rather thin.
Still it might prove useful to someone who has no knowledge and doesn't want to go to the trouble of doing any research on the net. However, I would not take any of the information as gospel.
Book Description
An enclyclopedic view of doing business with Argentina. Contains the how-to, where-to and who-with information needed to operate internationally.
Book Description
This investment guide contains basic information on economy, business, export-import and investment climate, opportunities, regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.
Average customer rating:
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Argentina Investment & Business Guide
International Business Publications, USA
Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback
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ASIN: 0739763245
Release Date: 2003-02-10 |
Book Description
Ultimate guide for conducting investment, export-import activity in the country. Strategic and business information, contacts, regulations and more. Updated annually
Average customer rating:
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Argentina Tax Guide (World Business and Investment Opportunities Library)
Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback
Corporate
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ASIN: 0739767259 |
Book Description
Basic information on tax regulations, rules and procedures for companies and businessmen.
Average customer rating:
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Tucuman Argentina: A Guide for Investment - Guia Para Invertir 2004
Enrique J. Martinez
Manufacturer: Ediciones El Copista
ProductGroup: Book
Binding: Paperback
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ASIN: 9875630268 |
Average customer rating:
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Argentina Investment and Business Guide (World Investment and Business Guide Library)
Igor Oleynik
Manufacturer: International Business Publications USA
ProductGroup: Book
Binding: Digital
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ASIN: B00005R4ON
Release Date: 2006-01-01 |
Book Description
Ultimate guide for conducting investment, export-import activity in the country. Strategic and business info, contacts, regulations and more. Updated annually
Download Description
Detailed information on corporate and personal taxation system and regulations
Book Description
This investment guide contains basic information on economy, business, export-import and investment climate, opportunities and regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.
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Dictionary of Banking Terms
