Book Description
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.
Customer Reviews:
Must have for a customer service representative.......2007-09-15
This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.
Book Description
The Asian crisis has sparked a thoroughgoing reappraisal of current international financial norms, the policy prescriptions of the International Monetary Fund, and the adequacy of the existing financial architecture. To draw proper policy conclusions from the crisis, however, it is necessary to understand its domestic politics. In this study, political scientist Stephan Haggard focuses on the most seriously affected countries-Indonesia, Korea, Malaysia, and Thailand-while also drawing lessons from those economies, such as Taiwan, that escaped the most severe distress.
Haggard focuses on the political economy of the crisis, emphasizing the longer-run problems of moral hazard and corruption, the politics of crisis management and the political consequences of severe economic downturn. Looking forward, he focuses on two critical policy issues: changes in social safety nets in the crisis countries and efforts at corporate and financial restructuring.
Download Description
The Asian crisis has sparked a thoroughgoing reappraisal of current international financial norms, the policy prescriptions of the International Monetary Fund, and the adequacy of the existing financial architecture. To draw proper policy conclusions from the crisis, however, it is necessary to understand its domestic politics. In this study, political scientist Stephan Haggard focuses on the most seriously affected countries-Indonesia, Korea, Malaysia, and Thailand-while also drawing lessons from those economies, such as Taiwan, that escaped the most severe distress. Haggard focuses on the political economy of the crisis, emphasizing the longer-run problems of moral hazard and corruption, the politics of crisis management and the political consequences of severe economic downturn. Looking forward, he focuses on two critical policy issues: changes in social safety nets in the crisis countries and efforts at corporate and financial restructuring.
Customer Reviews:
Journalistic title from famous scholar.......2001-04-11
Haggard has a good name in East Asia field. but this title disappointed me. it's not that scholarstic but journalistic. what are enumerated on his book is not new or insightful at all to asian specialist. if you have read articles on Asia from FT or Wall Street Journal, The Economist, You should know what I mean. at best this book is no more than enlarged The Economist.
Great Resource.......2001-02-13
This is an excellent resource for both political economics and Asian studies students. Following currency devaluation through the creation of the crisis and its development across the intertwined economies of Southeast Asia. Making rational decisions about Asian markets requires in-depth knowledge of the first fall to avoid the repercussive aftershocks which will continue to follow.
Book Description
In the summer of 1997, a tidal wave of economic problems swept across Asia. Currencies plummeted, banks failed, GNP stagnated, unemployment soared, and exports stalled. In short, the vaunted "Asian Economic Miracle" became the "Asian Economic Crisis"--with serious repercussions for nations and markets around the world.
While the headlines are still fresh, a group of experts on the region presents the first account to focus on the political causes and implications of the crisis. The events of 199798 involved not just property values, financial flows, portfolio makeup, and debt ratios, they argue, but also the power relationships that shaped those economic indicators.
As they examine the domestic, regional, and international politics that underlay the economic collapse, the authors analyze the reasons why the crisis affected the nations of Asia in radically different ways. The authors also consider whether the crisis indicates a radical change in Asia's economic future.
Contributors Yun-han Chu, National Taiwan University Bruce Cumings, University of Chicago Gary G. Hamilton, University of Washington Paul Hutchcroft, University of Wisconsin, Madison Linda Y. C. Lim, University of Michigan, Ann Arbor Andrew MacIntyre, University of California, San Diego Barry Naughton, University of California, San Diego T. J. Pempel, University of Washington Jeffrey A. Winters, Northwestern University Meredith Woo-Cumings, Northwestern University
Customer Reviews:
Finally , a political analysis of the Aiasn economic crisis.......1999-10-28
Read this book to gain a deeper understanding of the Asian crisis. Much has been written on the economic side, but "The Politics of the Asian Economic Crisis" assembles the experts to explain political differentiation among the countries affected.
Average customer rating:
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Crisis and Innovation in Asian Technology
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Paperback
 Economics
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| Agricultural
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| Consolidation & Merger
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ASIN: 0521524091 |
Book Description
The economic crises in Asia at the turn of the millennium changed the innovation and business production systems of China, Malaysia, Japan, Singapore, South Korea, Thailand, and Taiwan. This investigation follows several different industries, including semiconductors, automobiles, and hard disk drives. It explores the approaches that Asian nations have taken to building a strong technological and economic base for their respective industries from technonationalism to technoglobalism. It asks if the Asian economic miracle is over, or whether these countries are reinventing their economies.
Download Description
In mid-May 1997, a financial crisis erupted in Asia after an attack by private investors on the baht, the Thai currency. The crisis spread quickly across the region, where investor confidence plummeted, resulting in massive capital outflows, stock market collapses, high unemployment, and even insurrection. The Asian 'economic miracle' that had stimulated so much awe and even dread, now invoked pity and apprehension in greater measure. The contributors to this volume investigated change in the innovation and production systems of Asian states in response to economic and political upheaval. They conducted empirical studies of several regional industries - autos, semiconductors, and hard disk drives - and seven different national economies: China, Malaysia, Japan, Singapore, South Korea, Thailand, and Taiwan. In the face of crisis and global competition, the Asian states superimposed change at the margins, seeking unique technohybrid solutions to build capabilities to compete in local, regional, and even global markets.
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After The Storm: Crisis, Recovery And Sustaining Development In Four Asian Economies
Manufacturer: Singapore University Press
ProductGroup: Book
Binding: Hardcover
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ASIN: 9971693070 |
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Asian Financial Crisis (International Finance Review)
Manufacturer: JAI Press
ProductGroup: Book
Binding: Hardcover
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ASIN: 0762306866 |
Book Description
This edited volume is a collection of original theoretical, empirical, institutional or policy-oriented articles on all dimensions of the Asian financial crisis. A unique feature of this book is its multi-faceted, yet in-depth articles on various dimensions of the Asian financial crisis written by policy-makers and practitioners as well as scholars around the world. It includes financial, structural, cultural, and international dimensions of the Asian financial crisis regarding its causes, consequences, policies, and lessons. As such, it offers an excellent one-stop collection of in-depth research articles on the topic. The book includes nineteen articles on the overview of the crisis, international capital flows and crisis, reform in financial and industrial sectors, and cultural and post-crisis opportunities.
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Beyond the Asian Crisis: Pathways to Sustainable Growth (Elgar Monographs)
Manufacturer: Edward Elgar Publishing
ProductGroup: Book
Binding: Hardcover
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ASIN: 1840642734 |
Book Description
As Southeast and Northeast Asia recover from the Asian crisis and return to a state of growth, the authors of this book assess the lessons to be learned from the crisis to achieve sustainable development in the future. While the importance of each factor contributing to the crisis varies from country to country, their collective experience has created unprecedented turmoil in current thinking on development policy.
The authors argue that the major schools of thought need paradigm changes in the wake of the crisis. Those who believe that a `strong state' or system of semi-democracy is essential for economic growth have been disproved by the sudden collapse of these economies. These countries must now adapt to the fact that society must be open to ideas and democratize its polity to achieve innovation-driven sustainable development. Those who used the success of East Asian economies as a vindication of the neo-classical orthodoxy, referred to as the `Washington consensus', must now see the follies of progressive withdrawal of the government from the economic sphere and of unfettered flows of short-term capital.
This book offers a timely and reflective analysis of the Asian financial crisis and brings together a detailed overview of the different and often competing responses within the countries of the region. It will be welcomed by students and scholars with an interest in Asian economics, development studies, international political economy, and international relations.
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Catch-Up and Crisis in Korea
Wontack Hong
Manufacturer: Edward Elgar Publishing
ProductGroup: Book
Binding: Hardcover
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ASIN: 1840649178 |
Book Description
Korea has experienced one of the most profound economic transformations of any nation in history, and remains a very important focus of academic inquiry.
While the process of catch-up in Korea - led by export-oriented growth - has been rapid and, in a sense, very successful, it has also been subject to turbulence, not least in a crisis of near bankruptcy that has dramatically revealed its Achilles heel. Informed by the 1997 crisis, Wontack Hong writes a new history of the Korean economy, one that seeks to understand export-oriented catch-up in newly industrialized countries (NICs) while offering a realistic appraisal and forewarning of the pitfalls which could signal self-destruction.
Catch-up and Crisis in Korea offers a balanced perspective on the Korean economy, and on newly industrialized countries in general, for those who have a serious interest in understanding the industrialization process.
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Chinese Business and the Asian Crisis (Explorations in Asia Pacific Economics)
University of Queensland, Edited by David Ip
Manufacturer: Gower Publishing Company
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Binding: Hardcover
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ASIN: 0754613429 |
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Financial Liberalization and the Economic Crisis in Asia (European Institute of Japanese Studies, East Asian Economics and Business)
Chung H. Lee
Manufacturer: RoutledgeCurzon
ProductGroup: Book
Binding: Hardcover
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ASIN: 0415288126 |
Book Description
What brought about a financial crisis in the "miracle" economies of Asia? What went wrong with financial reform in Asia? What can the developing countries of the world learn from the reform experiences in Asia?
Financial Liberalization and the Economic Crisis in Asia analyses how financial liberalization was undertaken in eight Asian countries and how it might be linked to the subsequent crises. The country studies focus on China, India, Indonesia, Japan, Malaysia, the Philippines, South Korea and Thailand.
Book Description
The Asian crisis triggered ongoing controversy over the IMF's role in a "new international financial architecture". This book argues for a political approach to crisis and reform, placing current debates in the context of the politics of financial regulation since Bretton Woods. It explores links between domestic political controversy over IMF policy in Indonesia, Korea, Malaysia and the United States and the broader politics of IMF decision-making.
Book Description
Over the past three decades the Republic of China (ROC) on Taiwan's degree of economic development has attracted worldwide attention. Its economy is growing at a pace that will qualify the ROC as a developed country by the turn of the century; in Asia it will be second only to Japan in per capita income. How has the economy been able to expand so rapidly? What governmental policies enable its annual growth rate to be at the forefront of the newly industrializing countries? These important questions guide Schive's study of the economic modernization of Taiwan. The author's analysis shows that technological change has greatly aided the island nation's extraordinary economic growth. Schive's study yields abundant evidence of the links between direct foreign investment and technology transfer and deepens our understanding of these complicated and important economic issues.
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International Trade: An Introduction to Theory and Policy
Richard Pomfret
Manufacturer: Blackwell Publishers
ProductGroup: Book
Binding: Paperback
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ASIN: 1557861056 |
Customer Reviews:
International Trade.......2006-06-16
All nations participate in international trade, and for most economies, a substantial share of domestic output is exported, and a large part of total expenditure is on imported items. International trade is a central concern of all governments' economic policies.
This book provides an introduction to the economic analysis of international trade policies, focusing on the effects of various policies and using this positive analysis both to determine which trade policies should be adopted and to explain why existing policies have been adopted.
Aimed at student swith a fairly rudimentary background in economic principles, and concentrating exclusively on trade issues, the book will be adopted on numerous courses in international economics. It features the most up-to-date material in the field, including imperfect competition, intra-industry trade, and the political economy of tariff barriers; and draws on examples from a range of countries at all levels of development.
--- from book's back cover
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