Customer Service Is a Contact Sport
Average customer rating: 5 out of 5 stars
  • Refocused on real service
 Customer Service Is a Contact Sport
Joseph Rosales
Manufacturer: Insight Publishing Company
ProductGroup: Book
Binding: Paperback

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MotivationalMotivational | Self-Help | Health, Mind & Body | Subjects | Books
ASIN: 1885640951

Book Description

Customer Service is a Contact Sport gives you a unique perspective on one-to-one customer service. Powerful and insightful, Customer Service is a Contact Sport outlines step by step processes and systems that lead to attaining customer service excellence.

Perfect for anyone with daily customer contact, Customer Service is a Contact Sport gives you the information and direction to make every customer contact one the builds customer confidence, adds value, and ultimately increases sales.

Customer Reviews:

5 out of 5 stars Refocused on real service.......2003-08-19

Mr. Rosales is a true believer and interpreter of customer service. He understands the reality of the customers world and treatseveryone with human dignity. After reading his book, I first started looking for these differences in the service I received and then began applying them in the service I give. It is critical to establish not only the service attitude but to have the systems and processes as well as the best facilities you are capable of in order to deliver superior service. Kudos to you, Mr. Rosales, for making it so clear.

The Constitutionalization of the World Trade Organization: Legitimacy, Democracy, and Community in the International Trading System (International Economic Law Series)
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    		The Constitutionalization of the World Trade Organization: Legitimacy, Democracy, and Community in the International Trading System (International Economic Law Series)
    Deborah Z. Cass
    Manufacturer: Oxford University Press, USA
    ProductGroup: Book
    Binding: Paperback

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    3. Human Rights and International Trade (International Economic Law Series) Human Rights and International Trade (International Economic Law Series)
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    ASIN: 0199285845

    Book Description

    This is a book about the constitutionalization of the World Trade Organization, and the contemporary development of institutional forms and democratic ideas associated with constitutionalism within the world trading system. It is about constitutionalization enthusiasts who promote institutions, management techniques, rights discourse and quasi-judicial power to construct a constitution for the WTO. It is about constitutional skeptics who fear the effect the phenomenon of constitutionalization is having on the autonomy of states, the capacity of the WTO to consider non-economic and non-free-trade goals, and democratic processes at the WTO and within the nation-state. The aim of the study, then, is to disentangle debates about the various meanings of the term 'constitution' when it used to apply to the World Trade Organization, and to reflect upon the significance of those meanings for more general international law conceptions of constitutions. Cass argues that the WTO is not and should not be described as a constitution, either by the standards of any received account of that term, or by the lights of any of the current WTO models. Under these definitions serious issues of legitimacy, democracy and community are at stake. The WTO would lack a proper political structure to balance the work of its judicial bodies; it may curtail the ability of states to decide matters of national economic interest; it lacks authorization by a coherent political community; and, it risks an emphasis upon economic goals and pure free trade over other, equally important, social values. Instead, Cass argues that what is needed is a constitutionalized WTO which considers the economic development needs of states and takes account of the skewed playing field of international trade and its effect on the economic prospects of developing countries. In short, trading democracy, legitimacy and community and not trading constitutionalization, are the biggest challenges facing the WTO.
    Doha and Beyond: The Future of the Multilateral Trading System
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      		Doha and Beyond: The Future of the Multilateral Trading System

      Manufacturer: Cambridge University Press
      ProductGroup: Book
      Binding: Hardcover

      Labor PolicyLabor Policy | Popular Economics | Business & Investing | Subjects | Books
      Labor & Industrial RelationsLabor & Industrial Relations | Economics | Business & Investing | Subjects | Books
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      ASIN: 0521833434

      Book Description

      Bringing together members of the former WTO Director General's advisory group (formed to provide expert advice before and after the Doha Ministerial Conference), nine experts explore issues pertinent to the ongoing progress in negotiations. The volume offers a comprehensive summary of key issues facing the WTO as it moves forward and should prove essential reading for trade negotiators and scholars concerned with the post-Cancoun agenda.
      The Economics of the World Trading System
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        		The Economics of the World Trading System
        Kyle Bagwell , and Robert W Staiger
        Manufacturer: The MIT Press
        ProductGroup: Book
        Binding: Paperback

        InternationalInternational | Economics | Business & Investing | Subjects | Books
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        3. Market Structure and Foreign Trade: Increasing Returns, Imperfect Competition, and the International Economy Market Structure and Foreign Trade: Increasing Returns, Imperfect Competition, and the International Economy
        4. Political Economics: Explaining Economic Policy (Zeuthen Lectures) Political Economics: Explaining Economic Policy (Zeuthen Lectures)
        5. Interest Groups and Trade Policy Interest Groups and Trade Policy

        ASIN: 0262524341

        Book Description

        World trade is governed by the rules of the World Trade Organization (WTO), the successor to the General Agreement on Tariffs and Trade (GATT). The WTO sets rules of conduct for the international trade of goods and services and for intellectual property rights, provides a forum for multinational negotiations to resolve trade problems, and has a formal mechanism for dispute settlement. It is the primary institution working, through rule-based bargaining, at freeing trade.

        In this book, Kyle Bagwell and Robert Staiger provide an economic analysis and justification for the purpose and design of the GATT/WTO. They summarize their own research, discuss the major features of the GATT agreement, and survey the literature on trade agreements. Their focus on the terms-of-trade externality is particularly original and ties the book together. Topics include the theory of trade agreements, the origin and design of the GATT and the WTO, the principles of reciprocity, the most favored nation principle, terms-of-trade theory, enforcement, preferential trade agreements, labor and environmental standards, competition policy, and agricultural export subsidies.
        From GATT to the WTO: The Multilateral Trading System in the
        Average customer rating: Not rated
          		From GATT to the WTO: The Multilateral Trading System in the
          Edward McWhinney
          Manufacturer: Kluwer Law International
          ProductGroup: Book
          Binding: Hardcover

          GeneralGeneral | International | Business & Investing | Subjects | Books
          CommercialCommercial | Business | Law | Subjects | Books
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          ASIN: 9041112537

          Book Description

          On the occasion of the 50th Anniversary of the multilateral trading system (GATT/WTO), the WTO organized a symposium to discuss and analyze the current and future role of the world trading system.

          The rapid developments in the last decade -- not only political, but also economic and technological changes -- have brought the WTO to a turning point in its existence. The new challenge, as the Director General stated in his Opening Remarks at the Symposium, is not just to advance free trade against the forces of protectionism. The WTO's future agenda should also look at how investment and competition laws affect market access; whether differing labour or environmental standards confer a trade advantage and how this should be dealt with; whether taxation and innovation policies constitute a subsidy; whether governments should be allowed to regulate content on the Internet. These and other issues are a world away from `traditional' trade concerns such as tariffs or quotas, and yet all are included, in one form or another, on the new trade agenda. In this timely and topical collection of essays, important academics in international trade take a fresh look at the future of the global trading system and give a fascinating analysis of the new trade agenda.
          The Political Economy of the World Trading System: The WTO and Beyond
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            		The Political Economy of the World Trading System: The WTO and Beyond
            Bernard M. Hoekman , and Michel M. Kostecki
            Manufacturer: Oxford University Press, USA
            ProductGroup: Book
            Binding: Paperback

            Economic Policy & DevelopmentEconomic Policy & Development | Economics | Business & Investing | Subjects | Books
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            3. The World Trading System - 2nd Edition: Law and Policy of International Economic Relations The World Trading System - 2nd Edition: Law and Policy of International Economic Relations
            4. World Trade and Payments: An Introduction (10th Edition) (Addison-Wesley Series in Economics) World Trade and Payments: An Introduction (10th Edition) (Addison-Wesley Series in Economics)
            5. The Chastening: Inside the Crisis That Rocked the Global Financial System and Humbled the Imf The Chastening: Inside the Crisis That Rocked the Global Financial System and Humbled the Imf

            ASIN: 019829431X

            Book Description

            The creation of the World Trade Organization (WTO) in 1995 ushered in a new era in world trading arrangements. Building on the General Agreement on Trades and Tariffs (GATT), the intergovernmental treaty that for 50 years had regulated international trade relations, the WTO is a global organization of equal standing to the International Monetary Fund and the World Bank, and will set the agenda for international trade for decades to come. The authors of this volume were heavily involved in the Uruguay Round of GATT negotiations that laid the foundations for the creation of the WTO, and were ideally placed to see how the politics of negotiation affects the economics of trade. The Political Economy of the World Trading System is the first comprehensive and accessible introduction to the institutional mechanics, economics, and politics of the global trading networks. It goes beyond description of the rules of the WTO to analyse the political and economic forces that sculpted them, the incentives for countries to abide by them, and the likely future direction of the organization. The authors show how governments are not necessarily the social welfare-maximizing entities often found in textbooks, but instead develop policy subject to the pressures of a variety of interest groups. Although economic theory suggests that countries should pursue liberal trade policies and exchange goods and services on the basis of their comparative advantage, in practice most nations actively intervene in international trade. The political economy approach taken in this volume explains how the WTO functions, why GATT has been very successful in reducing tariffs, and why it has proven much more difficult to expand the reach of multilateral disciplines to domestic policies impacting on trade. This book will increase the reader's understanding of international economics, business, and international relations by supplying in-depth insider knowledge of how trade negotiations take place, how this decision-making affects trade policy, and how the multilateral arrangements that shape world trade are created. This information is crucial to understand why WTO rules are phrased as they are, and to understand the processes by which business organizations, industrial associations, and political lobbies influence the multilateral trading system. In this expanded and thoroughly revised edition, the authors have taken account of the recent developments in international trade relations, included an extra chapter on the historical importance of international trading arrangements, and updated all the references and guides to further reading.
            The World Trading System - 2nd Edition: Law and Policy of International Economic Relations
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              		The World Trading System - 2nd Edition: Law and Policy of International Economic Relations
              John H. Jackson
              Manufacturer: The MIT Press
              ProductGroup: Book
              Binding: Paperback

              Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
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              5. Sovereignty, the WTO and Changing Fundamentals of International Law (Hersch Lauterpacht Memorial Lectures) Sovereignty, the WTO and Changing Fundamentals of International Law (Hersch Lauterpacht Memorial Lectures)

              ASIN: 0262600277

              Book Description

              Since the first edition of The World Trading System was published in 1989, the Uruguay Round of trade negotiations has been completed, and most governments have ratified and are in the process of implementing the General Agreement on Tariffs and Trade (GATT). In the Uruguay Round, more than 120 nations negotiated for over eight years, to produce a document of some 26,000 pages. This new edition of The World Trading System takes account of these and other developments. Like the first edition, however, its treatment of topical issues is grounded in the fundamental legal, constitutional, institutional, and political realities that mold trade policy. Thus the book continues to serve as an introduction to the study of trade law and policy.

              Two basic premises of The World Trading System are that economic concerns are central to foreign affairs, and that national economies are growing more interdependent. The author presents the economic principles of international trade policy and then examines how they operate under real- world constraints. In particular, he examines the extremely elaborate system of rules that governs international economic relations. Until now, the bulk of international trade policy has addressed trade in goods; issues inadequately addressed by policy include trade in services, intellectual property rights, certain investment measures, and agriculture.

              The author highlights the tension between legal rules, designed to create predictability and stability, and the governments need to make exceptions to solve short-term problems. He also looks at weaknesses of international trade policy, especially as it applies to developing countries and economies in transition. He concludes with a look at issues that will shape international trade policy well into the twenty-first century.
              Reforming the World Trading System: Legitimacy, Efficiency, and Democratic Governance (International Economic Law)
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                		Reforming the World Trading System: Legitimacy, Efficiency, and Democratic Governance (International Economic Law)
                James Harrison
                Manufacturer: Oxford University Press, USA
                ProductGroup: Book
                Binding: Paperback

                Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
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                ASIN: 0199282633

                Book Description

                The 1994 agreement establishing the World Trade Organization (WTO) regulates over 95% of world trade amongst 148 member countries. The November 2001 Declaration of the Fourth Ministerial Conference of the WTO in Doha, Quatar, has launched the Doha Development Round of multilateral trade
                negotiations in the WTo on 21 topics aimed at far-reaching reforms of the world trading system. On August 1st 2004, the WTO General Council reached agreement on a detailed Doha Work program with the aim of concluding negotiations in 2006.

                This volume provides discussion and policy recommendations by leading WTO negotiators and policy-makers, and analysis by leading economists, political scientists and trade lawyers on the major subjects of the Doha Round negotiations. Over 30 contributors explore the complexity of the world trading
                system and of the WTO negotiations for its reform from diverse political, economic and legal perspectives.
                Gender Mainstreaming in the Multilateral Trading System: A Handbook for Policy Makers and Other Stakeholders (Gender Mainstreaming in Development Series)
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                  		Gender Mainstreaming in the Multilateral Trading System: A Handbook for Policy Makers and Other Stakeholders (Gender Mainstreaming in Development Series)
                  Mariama Williams
                  Manufacturer: Commonwealth Secretariat
                  ProductGroup: Book
                  Binding: Paperback

                  Policy & Current EventsPolicy & Current Events | Popular Economics | Business & Investing | Subjects | Books
                  Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
                  Economic Policy & DevelopmentEconomic Policy & Development | Economics | Business & Investing | Subjects | Books
                  Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                  TheoryTheory | Economics | Business & Investing | Subjects | Books
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                  GlobalizationGlobalization | Politics | Nonfiction | Subjects | Books
                  ASIN: 0850927366

                  Book Description

                  This manual provides a comprehensive resource on the topical issue of multilateral trade.
                  Regionalism and the World Trading System
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                    		Regionalism and the World Trading System

                    Manufacturer: Bernan Press
                    ProductGroup: Book
                    Binding: Paperback

                    Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                    GeneralGeneral | International | Business & Investing | Subjects | Books
                    ASIN: 928701101X
                    China and the World Trading System: Entering the New Millennium
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                      		China and the World Trading System: Entering the New Millennium

                      Manufacturer: Cambridge University Press
                      ProductGroup: Book
                      Binding: Hardcover

                      GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
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                      ASIN: 0521818214

                      Book Description

                      The key issues relating to China's accession to the World Trade Organization (WTO) are analyzed by leading scholars in this volume. Will China's membership burden the WTO's dispute settlement system? What effects will it have upon liberalization of telecommunications, textiles, banking, insurance, copyright and patent protection within China and the rest of the world? This book considers whether the inclusion of a major non-Western power, and the tenth largest trading nation in the world, will alter the international trading system, as well as encourage domestic legal and economic reform in China.

                      Economic Policies at Cross-Purposes: The United States and Developing Countries
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                        		Economic Policies at Cross-Purposes: The United States and Developing Countries
                        Anne O. Krueger
                        Manufacturer: Brookings Institution Press
                        ProductGroup: Book
                        Binding: Paperback

                        Development & GrowthDevelopment & Growth | Economics | Business & Investing | Subjects | Books
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                        ASIN: 0815750536
                        Economic Policies at Cross-Purposes: The United States and Developing Countries. (book reviews): An article from: Southern Economic Journal
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                          		Economic Policies at Cross-Purposes: The United States and Developing Countries. (book reviews): An article from: Southern Economic Journal
                          E. Ray Canterbery
                          Manufacturer: Southern Economic Association
                          ProductGroup: Book
                          Binding: Digital

                          GeneralGeneral | Business & Investing | Subjects | Books
                          GeneralGeneral | Business & Investing | Subjects | e-Docs | Formats | Books
                          ASIN: B000921NT6
                          Release Date: 2005-07-28

                          Book Description

                          This digital document is an article from Southern Economic Journal, published by Southern Economic Association on April 1, 1994. The length of the article is 916 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                          Citation Details
                          Title: Economic Policies at Cross-Purposes: The United States and Developing Countries. (book reviews)
                          Author: E. Ray Canterbery
                          Publication: Southern Economic Journal (Refereed)
                          Date: April 1, 1994
                          Publisher: Southern Economic Association
                          Volume: v60 Issue: n4 Page: p1066(2)

                          Article Type: Book Review

                          Distributed by Thomson Gale

                          From Egypt to Mesopotamia: A Study of Predynastic Trade Routes (Studies in Nautical Archaeology , No 4)
                          Average customer rating: 4.5 out of 5 stars
                          • Not Very Nautical Masters Thesis
                          • important contribution for serious readers
                          • From Egypt to Mesopotamia
                          		 From Egypt to Mesopotamia: A Study of Predynastic Trade Routes (Studies in Nautical Archaeology , No 4)
                          Samuel Mark
                          Manufacturer: Texas Monthly Press
                          ProductGroup: Book
                          Binding: Hardcover

                          Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                          Assyria, Babylonia & SumerAssyria, Babylonia & Sumer | Ancient | History | Subjects | Books
                          EgyptEgypt | Ancient | History | Subjects | Books
                          GeneralGeneral | Ancient | History | Subjects | Books
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                          EgyptianEgyptian | Archaeology | Social Sciences | Nonfiction | Subjects | Books
                          ASIN: 0890967776

                          Book Description

                          In Near Eastern studies, it has come to be accepted by many as fact that predynastic trade routes connected Egypt and Mesopotamia. The case for such trade routes, however, has until recently largely been based upon the two regions' shared influences rather than on archaeological evidence.

                          In From Egypt to Mesopotamia, Samuel Mark ferrets out the two possible trade routes between these two vastly different cultures. Ancient shipwreck sites and recently discovered artifacts allow Mark to delineate avenues of trade between Egypt and Mesopotamia. Taking to task previous studies that describe the Egypt-Mesopotamia trade connection as being one between two homogeneous cultures, Mark focuses on the variety of cultural differences, rather than their shared similarities, to map the infusion of these cultures.

                          Scholars, students, and nautical archeology and egyptology enthusiasts will appreciate this probing, fascinating trek through sea, sand, and time, unfolding the development of trade routes in the East.

                          Customer Reviews:

                          4 out of 5 stars Not Very Nautical Masters Thesis.......2001-12-20

                          For being a book in a series called "Studies in Nautical Archaeology," this book has very little in it about boats or oceans. It reads like a master's thesis presumably because it was and primarily summarizes others' arguments. It presents nothing in the way of new archaeology and most of the arguments are nicely summed up for the average reader in Midant-Reyenes' "Prehistory of Egypt."

                          Should you want all of the details as to how the conclusions were arrived at along with some fairly illustrative diagrams and sketches, this book might be of some interest. It also has a good survey of the very un-nautical Narmer Palette.

                          Contrary to the dustcover (on which, ahem, someone seems to base her reviews in lieu of actually reading the book), only one shipwreck is discussed and even that is mentioned only in the final chapter, the only part of the book that focuses specifically on seafaring.

                          5 out of 5 stars important contribution for serious readers.......2000-12-31

                          The author attempts to demonstrate the existence of two trade routes between predynastic and early dynastic Egypt and Mesopotamia, through archaeological evidence. This includes shipwreck sites, artifacts and raw materials. The author claims that two different cultures evolved in Ancient Egypt and Mesopotamia because of their distance between one another. This is a fascinating survey for interested scholars and students of Egyptology and archaeology.

                          4 out of 5 stars From Egypt to Mesopotamia.......2000-03-25

                          In From Egypt to Mesopotamia Samuel Mark tries of to analyze the possible cultural and economic runs that between Vth and the IIIrd millennium a.C. tied predinastic Egypt to the mesopotamian cultures. Beginning from the rigorous analysis of the archaeological comparisons in our possession: pottery, raw materials, monkeys and maceheads, boat motifs, cilinder seals, architecture, punctually follows the socio-economic development from a side of the area Siro palestinese and from the other of that Egyptian. The close comparison of the varied cultures (Ubaid, Uruk, Naqada, Badari, Ghassul etc.) furnishes the key of reading to the author to reconstruct the commercial routs through which the relationships were untied between Egypt and Mesopotamia; tracing an exhaustive and fascinating panorama of the Near East. The author also unites to a rigorous archaeological and historical reconstruction, an accessible language to a public not specialized, and the numerous tables and illustrations make the book an irreplaceable tool for whoever wants to deal seriously of the problem.
                          From Egypt to Mesopotamia: A Study of Predynastic Trade Routes (Studies in Nautical Archaeology)
                          Average customer rating: Not rated
                            		From Egypt to Mesopotamia: A Study of Predynastic Trade Routes (Studies in Nautical Archaeology)
                            Samuel Mark
                            Manufacturer: Texas A&M University Press
                            ProductGroup: Book
                            Binding: Paperback

                            Exports & ImportsExports & Imports | Economics | Business & Investing | Subjects | Books
                            Assyria, Babylonia & SumerAssyria, Babylonia & Sumer | Ancient | History | Subjects | Books
                            EgyptEgypt | Ancient | History | Subjects | Books
                            GeneralGeneral | Ancient | History | Subjects | Books
                            EgyptEgypt | Middle East | History | Subjects | Books
                            GeneralGeneral | Ships | Transportation | World | History | Subjects | Books
                            GeneralGeneral | Egypt | Africa | History | Subjects | Books
                            CulturalCultural | Anthropology | Social Sciences | Nonfiction | Subjects | Books
                            GeneralGeneral | Anthropology | Social Sciences | Nonfiction | Subjects | Books
                            GeneralGeneral | Sociology | Social Sciences | Nonfiction | Subjects | Books
                            GeneralGeneral | Archaeology | Social Sciences | Nonfiction | Subjects | Books
                            ASIN: 1585445304

                            Book Description

                            In Near Eastern studies, it has come to be accepted by many as fact that predynastic trade routes connected Egypt and Mesopotamia. The case for such trade routes, however, has until recently largely been based upon the two regions' shared influences rather than on archaeological evidence.

                            In From Egypt to Mesopotamia, Samuel Mark ferrets out the two possible trade routes between these two vastly different cultures. Ancient shipwreck sites and recently discovered artifacts allow Mark to delineate avenues of trade between Egypt and Mesopotamia. Taking to task previous studies that describe the Egypt-Mesopotamia trade connection as being one between two homogeneous cultures, Mark focuses on the variety of cultural differences, rather than their shared similarities, to map the infusion of these cultures.

                            Scholars, students, and nautical archeology and egyptology enthusiasts will appreciate this probing, fascinating trek through sea, sand, and time, unfolding the development of trade routes in the East.

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                            7. Financing the American Dream: A Cultural History of Consumer Credit
                            8. Focus Group Interviews in Education and Psychology
                            9. From Good Market Research to Great Marketing: A How-To Guide for Home Builders
                            10. Fundamentos de e-commerce para PyMEs: Compumagazine PyMEs, en Espanol / Spanish (Compumagazine; Coleccion de Libros & Manuales)

                            Books Index

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