Customer Service: Aiming for Excellence

Customer Service: Aiming for Excellence
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Customer Service: Aiming for Excellence
Timothy P. Bonomo
Manufacturer: Trafford Publishing
ProductGroup: Book
Binding: Paperback

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ASIN: 1553695429
Release Date: 2006-07-06

Book Description

Customer Service, Aiming for Excellence is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable and 'it provides the tools to deal with difficult situations with confidence and a greater understanding of the underlying motives behind behavior'.

Customer Service, Aiming for Excellence introduces the concept of "Linked Pairs", the relationships between the situations/conditions that cause a problem and the generally appropriate techniques that aid in solving it.

Aiming for Excellence also teaches you to identify the 5 customer types and how best to handle them based on their personality.

The book also discusses Opportunities for Excellence, Everyday Extraordinary Service and Professionalism. If you have already read a book on customer service, have some fun and add this one to your list. If you read only one book on customer service make this one it!

Book Description

Regions within EU member states such as Scotland and Catalonia have their own legal systems. How will the process of "Europeanization" affect them? This study examines the phenomenon of "regional" private law in the EU, considering jurisdictions and laws beneath those of the Member States and drawing comparisons with other jurisdictions elsewhere. This issue is considered in relationship to the development of European private law, and the use of codification. This volume will be of interest to academic lawyers worldwide, advanced law students and European policy-makers.

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Regions within European Union member states (such as Scotland in the UK and Catalonia in Spain) have their own legal systems: how will the process of 'Europeanisation' affect them? This volume examines the phenomenon of 'regional' private law in the European Union, considering jurisdictions and laws below those of the Member States and drawing comparisons with other such jurisdictions elsewhere in the world, such as Louisiana and Quebec. The whole is considered in relation to the development of European private law, and the use of codification in that process. This volume will be of interest to academic lawyers world-wide, advanced law students and European policy-makers.

The Spanish Civil War, The Soviet Union, and Communism

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The Spanish Civil War, The Soviet Union, and Communism
Stanley G. Payne
Manufacturer: Yale University Press
ProductGroup: Book
Binding: Hardcover

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Similar Items:

Spain Betrayed: The Soviet Union in the Spanish Civil War (Annals of Communism Series)
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ASIN: 030010068X

Book Description

In this compelling book Stanley G. Payne offers the first comprehensive narrative of Soviet and Communist intervention in the revolution and civil war in Spain. He documents in unprecedented detail Soviet strategies, Comintern activities, and the role of the Communist party in Spain from the early 1930s to the end of the civil war in 1939. Drawing on a very broad range of Soviet and Spanish primary sources, including many only recently available, Payne changes our understanding of Soviet and Communist intentions in Spain, of Stalin's decision to intervene in the Spanish war, of the widely accepted characterization of the conflict as the struggle of fascism against democracy, and of the claim that Spain's war constituted the opening round of World War II. The author arrives at a new view of the Spanish Civil War and concludes not only that the Democratic Republic had many undemocratic components but also that the position of the Communist party was by no means counterrevolutionary.

Social Environmental Research in the European Union: Research Networks and New Agendas

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Social Environmental Research in the European Union: Research Networks and New Agendas
Elizabeth Shove , Barend Van Der Meulen , and Sujatha Raman
Manufacturer: Edward Elgar Publishing
ProductGroup: Book
Binding: Hardcover

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ASIN: 1840642114

Book Description

This book explores the making of international social science, and the parts which academics, policymakers and research managers play in creating European social environmental research. The authors present and analyze a complex picture of overlapping institutional interests within six countries of the EU - The Netherlands, UK, Spain, Greece, Finland and Austria - and develop new models with which to capture the transnational interaction of researchers and funding agencies.

The contributors consider the practical and intellectual challenges facing European research managers charged with the task of building a community of social researchers willing to engage with a policy-relevant environmental agenda. The book analyzes the shape and character of European social science and the values and commitments of research activity on the environment.

Book Description

The Spanish Civil War has long been the stuff of legend. Thousands of brave young men from all over the Western world, most of them organized by their local Communist parties, rushed to Spain to support the democratic Republic against right- wing forces led by rebellious generals in the Spanish officer corps. Although the Republic was eventually defeated, some observers believed that the effort to defend it was a selfless undertaking of the international Communist movement and the Soviet Union—a noble crusade against Hitler, Mussolini, and their Spanish puppet Franco.

This book presents a very different view of the role of the Soviet Union in this war. Based on previously unavailable Moscow archives, it provides the first full documentation of that country's duplicitous and self-serving activities. Documents in the book reveal that the Soviet Union not only swindled the Spanish Republic out of millions of dollars through arms deals but also sought to take over and run the Spanish economy, government, and armed forces in order to make Spain a Soviet possession, thereby effectively destroying the foundations of authentic Spanish antifascism. The documents also shed light on many other disputed episodes of the war: the timing of the Republican request for assistance from the Soviet Union; the rise and fall of the International Brigades; the internal workings of the Comintern and its influence on Spain; and much more.

Authoritative and startling in the new information it offers, the book is essential reading for anyone interested in Soviet foreign policy or the Spanish Civil War.

Customer Reviews:

valuable documents on Communist role in Spain.......2005-02-05

Don't let Ron Radosh's move to the political right discredit the
value of this book from a leftwing point of view. The documents
are of value in themselves. To over-simplify a bit, there were
really three sides to the Spanish Civil War. It wasn't just
a civil war but a working class revolution. Spain in the '30s
had a vast revolutionary labor movement. The industrialists,
land-owning oligarchy, Church leaders and generals backed a
violent "final solution" aiming at the extermination of this
movement. But the Communists had very little support within the
Spanish working class. The main social force was an anarchist-
inspired union movement, together with socialist unions
mostly outside the control of the Communist Party.
An interesting aspect of this book are the documents that
give the assessment of the non-Communist left from
the point of view of Stalin's agents. From the point of view of
the workers who built the first labor militias to fight the
fascist army, the war was a class war, a revolutionary war.
Radosh's book shows clearly that the Communists aimed to create
a one-party totalitarian state in Spain, if Franco had been
defeated. To do this they had to crush the authentic Spanish
working class left. It's strategy was to use the leverage it got
from the Soviet Union's arms shipments to Spain to first create
a conventional hierarchical army to replace the initial labor
militias and then eventually capture control of the state by
gaining control of the army officer corps. The documents in this
book, from the Soviet archives, provide evidence to support this
hypothesis.

RIPS AWAY THE ROTTING SCAB OF STALINISM.......2005-01-15

Ron Radosh, whose own uncle, Irving Keith died in fighting the Fascists in Spain, has written a gripping, if ponderous, terrifying if also mundane account of the Stalinist grip on the Republic of Spain.

In a series of documents, culled from the former Soviet archives, Radosh spins a thoroughly believeable tale of cunning, avarice, deceit and betrayal not only of the Spanish Republic, but of the thousands of idealistic young men - the vast majority of them Communists - who flocked to Spain believing that MOTHER RUSSIA was the great white hope of stopping Hitlerism in its tracks. And thousands died, never knowing of the deals that pockmarked scum toady was making with Herr Hitler.

Radosh also presents the documents of those International Brigade men who went to Spain fighting for Democracy and Revolution, and when they found out that the revolution and fight against Fascism had been betrayed, they themselves were arrested and many shot. Close to a dozen Americans were shot by the GPU, some on charges of desertion, others like Albert Wallach, Vernon Selby, Marvin Stern and Harry Perchik on political grounds. Even non-Communist Lincoln Brigaders like one-time commander Philip Detro, a self-described Roosevelt Democrat, may have been terminated by a Party that was little tolerant of dissent.

One of the foremost documents Radosh features is one written by "M. Fred" M. Fred was Manfred Stern or Emil Kleber the vaunted General Emilio Kleber who saved Madrid during the November 1936 siege. Kleber writes a critical document, encompassing almost 75 pages, justifying his role in the International Brigades and acknowledging mistakes. What Kleber was really writing here was a plea for his life, because Stalin had already begun the purges of International Brigade commanders (1938) when this document was written.

And little did Kleber know - he was to perish shortly after returning to Moscow - that Stalin had already made up his mind that no matter how many victories the International Brigades would win, the Republic was doomed and just a pawn, a toy to be played with Herr Hitler.

Many, like Bill Herrick in his excellent "Jumping the Line" would learn the bitter truth early on. Others, like Harry Fisher, would parrot the Party Line till the day he died protesting the just war against the Stalin of the Middle East, Saddam Hussein.

This is a five star book that only received four stars because I wish that Radosh would write more of the Lincolns and his uncle. Their idealism, and in many cases a sincere fight against Hitlerism and to support the democratic republic of Spain - instead of the cynical betrayal of it by Joe Stalin.

Important documentary evidence of Stalin's criminality.......2003-11-15

This is another wonderful volume in the very important Annals of Communism series published by Yale University Press. I can't praise this series enough for the service they have provided us in every one of these volumes.

This book provides, in English translation, 81 important documents of the true Soviet actions in its participation in the Spanish Civil War. Historians will have to make the final judgments and assessments of this material. But I am glad to have the myth of the idealistic Soviet exposed for the lie it always was.

Just as an example of what we learn, we now understand Stalin's desire and success at basically stealing the $50,000,000 Spain had in gold reserves. by shipping Spain outdated and non-functioning military junk as arms. We also know that the French, in effect, supported the Nazi's by interdicting other Soviet arms shipments to the Republic.

There is much more valuable information between the covers of this wonderful book. It reads shorter than its five-hundred plus pages because the documents can be read quickly and the commentary on them is completely fascinating.

A poor work.......2003-09-29

This work contains many false statements, poor use of evidence, and just plain incompetence. Far from showing Soviet "betrayal," these 81 documents make the Comintern, the International Brigades, and the massive Soviet aid to Spain appear in an extremely positive light. Reading the documents alone, and ignoring Radosh's "commentary," any objective person will come away with tremendous respect for the communist effort in the Spanish Civil War, not only by the Comintern and the justly famed International Brigades, but of the Soviet Union -- or, as Radosh says it, in his crude demonizing synecdoche, of "Moscow" and "Stalin."

I've written a longer review of this book at

http://eserver.org/clogic/2002/furr.html

In short, the documents are of great interest, but Radosh's commentary is incompetent and dishonest.

The bitter taste of Soviet bureaucracy.......2002-08-06

The facts speak for themselves. But in this case the casual student of history might nod off during the lecture. The numerous translated documents lose their novelty appeal rather quickly. I recommend it only to the hardcore SCW scholar who can use it for citing references or teaching college courses. It really is a huge, valuable piece of the puzzle. However I would not take it as total vindication for the Republic's detractors: the Popular Front had some support from the Comintern, but it is a slippery-slope fallacy to claim that its decline into Stalinism was therefore inevitable. Its decline was greatly helped along by the war, a condition that always tends to centralize authority and rationalize police-state tactics, and by European & American isolationism. France also elected a Popular Front coalition which, like Spain's, had all the left factions from moderate liberal to communist. Despite the fragmentation of this multiparty system, France managed not to have a civil war over it, and was not undermined by Stalinism. Conspiracies can only do so much; if you look at the documents, the Soviets in Spain had their hands full dealing with the chaos. One could just as easily argue that quick intervention by France, the UK & USA could've saved the Republic from Stalin AND Franco. FDR later admitted to US Ambassador Bowers that he had been right on this point all along.

Environmental Leaders and Laggards in Europe: Why There Is (Not) a 'Southern Problem' (Ashgate Studies in Environmental Policy and Practice)

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Environmental Leaders and Laggards in Europe: Why There Is (Not) a 'Southern Problem' (Ashgate Studies in Environmental Policy and Practice)
Tanja A. Borzel
Manufacturer: Ashgate Publishing
ProductGroup: Book
Binding: Hardcover

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ASIN: 0754616878

Anarchism, Revolution And Reaction: Catalan Labor And the Crisis of the Spanish State, 1898-1923 (International Studies in Social History)

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Anarchism, Revolution And Reaction: Catalan Labor And the Crisis of the Spanish State, 1898-1923 (International Studies in Social History)
Angel Smith
Manufacturer: Berghahn Books
ProductGroup: Book
Binding: Hardcover

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ASIN: 1845451767

Basque Politics and Nationalism on the Eve of the Millennium

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Basque Politics and Nationalism on the Eve of the Millennium

Manufacturer: Center for Basque Studies UV of Nevada, Reno
ProductGroup: Book
Binding: Hardcover

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Book Description

These eleven essays focus on Basque nationalism and institutions in the European Union in an increasingly globalized world, the image of Basques in the international media, depictions of ETA in the Spanish press and cinema, the status of Navarre and the French Basque country within (or without) Basque nationalism, and the articulation of a Basque foreign policy through the Basque Government's diaspora policy.

Beyond the Spanish State: Central Government, Domestic Actors and the EU

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Beyond the Spanish State: Central Government, Domestic Actors and the EU
Rachel Jones
Manufacturer: Palgrave Macmillan
ProductGroup: Book
Binding: Hardcover

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Book Description

Beyond the Spanish State is a well researched and accessibly written study of EU policy-making in Spain. From the fishermen in Andalusia fighting to protect their quotas, to regional governments demanding a greater say in EU Structural Funds, the book represents a masterful effort to delve deeper into the dynamic relations between central government and other actors in the domestic arena. Conclusions most directly pertain to the case of Spain but, nonetheless, provide an insight into the broader EU framework.

The Cultural Realm of European Integration: Social Representations in France, Spain, and the United Kingdom (Contributions in Sociology)

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The Cultural Realm of European Integration: Social Representations in France, Spain, and the United Kingdom (Contributions in Sociology)
Antonio Menendez-Alarcon
Manufacturer: Praeger Publishers
ProductGroup: Book
Binding: Hardcover

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ASIN: 0313320349

Book Description

Against the background of the changing global context, this book presents an analysis of three country members of the European Union-- France, Spain, and the United Kingdom--and the most significant social representations that are influencing the course of European integration. At the heart of the work is an analysis of the uneasy relation of the nation-state, its symbolism and the process of European integration. The text uses a sociological perspective to examine the issues of economic integration, enlargement, the question of national identity versus European identity, and sovereignty. This account is based on multiple research methods, including document analysis, content analysis, and in-depth semi-structured individual interviews, quantitative and qualitative data. This study proceeds in two distinct, but complementary directions. First it offers a top-down analysis of the discourse on the nation-state and the European Union offered by political, labor union, and economic elites. Second it takes a bottom-up approach through the analysis of the general public's perception of the European Union. By looking at the interweaving of culture, politics, and economics, the author provides an insightful portrait of the complexity of the European Union.

De la peseta al euro (Coleccion "Empresa y gestion")

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De la peseta al euro (Coleccion "Empresa y gestion")
Marcelino L Fernandez
Manufacturer: Ediciones Piramide
ProductGroup: Book
Binding: Unknown Binding

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Book Description

This digital document is an article from The Historian, published by Thomson Gale on June 22, 2003. The length of the article is 525 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The Diplomacy of Involvement: American Economic Expansion across the Pacific, 1784-1900.(Book Review)
Author: Frederick J. Blue
Publication: The Historian (Magazine/Journal)
Date: June 22, 2003
Publisher: Thomson Gale
Volume: 65 Issue: 4 Page: 1011(2)

Article Type: Book Review

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Transport and Communications Bulleti No 67 (Transport & Communications Bulletin for Asia & the Pacific)
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Transport and Communications Bulleti No 67 (Transport & Communications Bulletin for Asia & the Pacific)
United Nations. Economic and Social Commission for Asia and the Pacific
Manufacturer: United Nations Publications
ProductGroup: Book
Binding: Paperback
ASIN: 9211198100

Transport And Communications Bulletin for Asia And the Pacific: Road Maintenance Funds No.75
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Transport And Communications Bulletin for Asia And the Pacific: Road Maintenance Funds No.75
United Nations
Manufacturer: United Nations
ProductGroup: Book
Binding: Paperback

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ASIN: 9211204488

Book Description

Funds available from government budgetary allocations are often significantly less than the amount required to maintain the road network of a country. Faced with this problem, governments have taken various alternative measures to secure funding. One of these alternative measures is the establishment of a dedicated road fund. Governments in many countries have set up such funds as a sustainable mechanism for financing the needs of their road sectors. The articles included in this volume consider some of the dedicated road funds established in Asia and the Pacific region, Latin America and the Caribbean and sub-Saharan Africa.

Transport and Communications Bulletin for Asia and the Pacific: United Nations (Transport and Communications Bulletin for Asia and the Pacific)

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Transport and Communications Bulletin for Asia and the Pacific: United Nations (Transport and Communications Bulletin for Asia and the Pacific)
United Nations. Economic and Social Commission for Asia and the Pacific
Manufacturer: United Nations Pubns
ProductGroup: Book
Binding: Paperback

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ASIN: 9211197236

Transport and Communications Bulletin for Asia and the Pacific, No 55, 1982 (Transport and Communications Bulletin for Asia and the Pacific)

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Transport and Communications Bulletin for Asia and the Pacific, No 55, 1982 (Transport and Communications Bulletin for Asia and the Pacific)
United Nations. Economic and Social Commission for Asia and the Pacifi
Manufacturer: United Nations Pubns
ProductGroup: Book
Binding: Paperback
ASIN: 9211191068

Transport and Communications Bulletin for Asia and the Pacific, No 56 Sales No E.85.Ii.F.6

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Transport and Communications Bulletin for Asia and the Pacific, No 56 Sales No E.85.Ii.F.6
United Nations. Economic & Social Commission for Asia & the Pacific
Manufacturer: United Nations Pubns
ProductGroup: Book
Binding: Paperback

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Transport and Communications Bulletin for Asia and the Pacific, No 57: Launching of the Transport & Communications Decade 1985-94/Sales E.85.Ii.F.9

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Transport and Communications Bulletin for Asia and the Pacific, No 57: Launching of the Transport & Communications Decade 1985-94/Sales E.85.Ii.F.9
United Nations. Economic and Social Commission for Asia & the Pacific
Manufacturer: United Nations Pubns
ProductGroup: Book
Binding: Paperback

Policy | Transportation | Nonfiction | Subjects | Books
ASIN: 9996609960

Transport and Communications Bulletin for Asia and the Pacific, No 58/Sales No E.86.Ii.F.10 (Transport and Communications Bulletin for Asia and the Pacific)

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Transport and Communications Bulletin for Asia and the Pacific, No 58/Sales No E.86.Ii.F.10 (Transport and Communications Bulletin for Asia and the Pacific)
United Nations. Economic and Social Commission for Asia & the Pacific
Manufacturer: United Nations Pubns
ProductGroup: Book
Binding: Paperback

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ASIN: 9211194121

Transport and Communications Bulletin for Asia and the Pacific, No 60. Sales No E.89.Ii.F.8 (Transport and Communications Bulletin for Asia and the Pacific)

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Transport and Communications Bulletin for Asia and the Pacific, No 60. Sales No E.89.Ii.F.8 (Transport and Communications Bulletin for Asia and the Pacific)
United Nations. Economic and Social Commission for Asia & the Pacific
Manufacturer: United Nations Pubns
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ASIN: 9211195438

$Transport and Communications Bulletin for Asia and the Pacific, No 61 \ Sales No E.90.Ii.F.11 (Transport and Communications Bulletin for Asia and the Pacific)$
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Transport and Communications Bulletin for Asia and the Pacific, No 61 \ Sales No E.90.Ii.F.11 (Transport and Communications Bulletin for Asia and the Pacific)
United Nations. Economic and Social Commission for Asia and the Pacific
Manufacturer: United Nations Pubns
ProductGroup: Book
Binding: Paperback

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