Celebrate Customer Service: Insider Secrets

Average customer rating:

This is the BEST book on customer service!

Celebrate Customer Service: Insider Secrets

Manufacturer: Select Press
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
Customer Service | Industries & Professions | Business & Investing | Subjects | Books
ASIN: 1890777064

Customer Reviews:

This is the BEST book on customer service!.......1999-05-11

Over 10 customer service experts offer their advice and experience in this easy-to-follow book. I have read many customer services books/manuals in the past and expected this one to be a mirror of others. I was pleasantly surprised by the amount and quality of information that Celebrate Customer Services covers. I went back and looked at my business with new insight. I found several areas that were being overlooked by my staff, but I am sure my customers noticed our short-comings. I highly recommend this book to everyone in business!

Book Description

The countries of East and Southeast Asia have the world's most dynamic money markets. Essential to the Asian economy, their performance plays a crucial role in the successful development of other financial markets, such as those for business and consumer loans. This original study of the effect of government policy on the performance of money markets in the economies of this region (Hong Kong, Indonesia, Japan, Malaysia, the Philippines, Singapore, and South Korea) is the only comprehensive book addressing this topic available today. Individual chapters were written by experts in the field, and were guided by a common research methodology. This book will be of great value to Pacific Basin specialists, bankers, academics, and public policy planners in finance.

Money and the Market In India 1700 (Oxford in India Readings: Themes in Indian History)

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Money and the Market In India 1700 (Oxford in India Readings: Themes in Indian History)
Sanjay Subrahmanyam
Manufacturer: Oxford Univ Press
ProductGroup: Book
Binding: Paperback

Economic History | Economics | Business & Investing | Subjects | Books

General | Popular Economics | Business & Investing | Subjects | Books

General | Ancient | History | Subjects | Books

General | Asia | History | Subjects | Books

Book Description

The histories of money and the market are closely interlinked. The nine essays in this volume provide a sense of diverse voices in debate which has hitherto been portrayed somewhat monolithically. These essays also demonstrate that a great deal of regional variation exists in terms of both monetary history and economic history in general.

Creditor moral hazard in stock markets: Empirical evidence from Indonesia and Korea [An article from: Journal of International Money and Finance]

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Creditor moral hazard in stock markets: Empirical evidence from Indonesia and Korea [An article from: Journal of International Money and Finance]
A.Y. Evrensel , and A.M. Kutan
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000RR9ARU

Book Description

This digital document is a journal article from Journal of International Money and Finance, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
This paper expands on the work of Sarno and Taylor [1999. Hot money, accounting labels and the permanence of capital flows to developing countries: an empirical investigation. Journal of Development Economics 59, 337-364; Moral hazard, asset price bubbles, capital flows, and the East Asian crisis: the first tests. Journal of International Money and Finance 18, 637-657] by developing an IMF-induced creditor moral hazard framework in stock markets under alternative assumptions of asset price bubbles and domestic implicit guarantees. To do so, it employs IMF-related news associated with program negotiations and program approval. Using daily stock returns for Indonesia and Korea, we estimate the changes in stock returns in response to IMF-related news during the Asian crisis period. Some of the results regarding Korea and, to a lesser extent, Indonesia are consistent with the creditor moral hazard interpretation that assumes implicit guarantees and asset price bubbles. bles.

Differences in the price of risk and the resulting response to shocks: an analysis of Asian markets [An article from: Journal of International Financial Markets, Institutions & Money]

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Differences in the price of risk and the resulting response to shocks: an analysis of Asian markets [An article from: Journal of International Financial Markets, Institutions & Money]
G.A. Soydemir
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000RR6QA4

Book Description

This digital document is a journal article from Journal of International Financial Markets, Institutions & Money, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
In this study, a conditional version of the international CAPM for Asian markets is tested using a parsimonious generalized autoregressive conditional heteroskedasticity (GARCH) model in which the risk premia, betas and correlations vary through time. The results show that unlike the static CAPM, the time-varying CAPM prices market risk. Cross-country correlations increase toward the Asian crisis in mid 1997. The price of covariance risk appears to be higher for emerging markets than the industrialized markets The impulse response functions of the time-varying price of covariance variables from the VAR model estimations show that movements in the price of covariance risk belonging to the U.S. or an Asian emerging market can be contagious with varying degrees of strength in the region.

Do bears and bulls swim across oceans? Market information transmission between greater China and the rest of the world [An article from: Journal of International ... Financial Markets, Institutions & Money]

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Do bears and bulls swim across oceans? Market information transmission between greater China and the rest of the world [An article from: Journal of International ... Financial Markets, Institutions & Money]
S.S. Wang , and M. Firth
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000RQZC14

Book Description

This digital document is a journal article from Journal of International Financial Markets, Institutions & Money, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
This study investigates returns and volatilities transmission across Greater China's four emerging stock markets and three developed international markets, Tokyo, London, and New York. Using daily open and close price data from 1994 to 2001, we provide empirical evidence that the overnight returns on all the Greater China stock indices can be estimated by using information from at least one of the three developed markets' daytime returns. The contemporaneous return spillovers are in general unidirectional from more advanced major international markets to the Chinese markets. However, split-sample analysis suggests that there is also evidence of bi-directional return spillovers after the 1997 Asian financial crisis. We also find that there are no one-period lagged return spillover effects from the three advanced markets to the Chinese markets, except for Taiwan. Finally, Mainland China's two stock markets are not affected by contemporaneous nor delayed ''bad news''.

An empirical study to identify shift contagion during the Asian crisis [An article from: Journal of International Financial Markets, Institutions & Money]

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An empirical study to identify shift contagion during the Asian crisis [An article from: Journal of International Financial Markets, Institutions & Money]
E. Marais , and S. Bates
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital

Elsevier | By Publisher | e-Docs | Formats | Books
ASIN: B000PAUWUS

Book Description

This digital document is a journal article from Journal of International Financial Markets, Institutions & Money, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
The paper is an empirical study on contagion during the 1997-1998 Asian crisis. In line with Sander and Kleimeier [Sander, H., Kleimeier, S., 2003. Contagion and causality: an empirical investigation of four Asian crisis episodes. International Financial Markets, Institution and Money 13, 171-186], Granger causality among Asian economies on sovereign debt market is tested. Using a new measure of causality, we attempt to show the existence of shift contagion defined as significant differences in cross-markets links between tranquil and crisis periods. Firstly, non-existent links during the tranquil period play a key role during the crisis. Secondly, causality directions give evidence of the major influence of the South Korean crisis which seems to prevail on investors to reassess the whole region.

Stock prices and exchange rate dynamics [An article from: Journal of International Money and Finance]

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Stock prices and exchange rate dynamics [An article from: Journal of International Money and Finance]
K. Phylaktis , and F. Ravazzolo
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital
ASIN: B000RR4XS6

Book Description

This digital document is a journal article from Journal of International Money and Finance, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
We study the long-run and short-run dynamics between stock prices and exchange rates and the channels through which exogenous shocks impact on these markets by using cointegration methodology and multivariate Granger causality tests. We apply the analysis to a group of Pacific Basin countries over the period 1980-1998. The evidence suggests that stock and foreign exchange markets are positively related and that the US stock market acts as a conduit for these links. Furthermore, these links are not found to be determined by foreign exchange restrictions. Finally, through the application of recursive estimation the evidence shows that the financial crisis had a temporary effect on the long-run comovement of these markets.

Structural breaks and diversification: The impact of the 1997 Asian financial crisis on the integration of Asia-Pacific real estate markets [An article ... Journal of International Money and Finance]

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Structural breaks and diversification: The impact of the 1997 Asian financial crisis on the integration of Asia-Pacific real estate markets [An article ... Journal of International Money and Finance]
R. Gerlach , P. Wilson , and R. Zurbruegg
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital
ASIN: B000PAU6UO

Book Description

This digital document is a journal article from Journal of International Money and Finance, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
Currently, there exists relatively little research on the influence that the 1997 Asian financial crisis has had upon capital flows within the property market and the associated long-run implications of it. This paper examines the impact that the crisis has had upon the integration and dynamic links between a number of Asia-Pacific real estate markets. The results show that Asia-Pacific property markets are integrated, despite a structural shift occurring at the time of the crisis. These results are a particularly important finding for fund managers concerned with the impact of globalization on the performance of their real estate portfolios, showing that in the Asia-Pacific region diversification benefits are actually less than that suggested by an analysis incorrectly ignoring the crisis.

The transition to market-based monetary policy: What can China learn from the European experience? [An article from: Journal of Asian Economics]

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The transition to market-based monetary policy: What can China learn from the European experience? [An article from: Journal of Asian Economics]
J. Forssbaeck , and L. Oxelheim
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital
ASIN: B000PDYLV6

Book Description

This digital document is a journal article from Journal of Asian Economics, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
We discuss the prospects for Chinese money market development and transition to market-based monetary policy operations based on a comparative historical analysis of the present Chinese situation and the development in 11 European countries from 1979 up to the launch of the European Economic and Monetary Union (EMU). Central banks in the latter group of countries typically had an incentive to encourage the formation of efficient benchmark segments in the domestic money markets for the conduct of open market operations as traditional quantity-oriented instruments became increasingly ineffective. China is displaying many of the same symptoms as the European countries in the 1970s and 1980s, including poor monetary transmission due to excess liquidity and conflicts of interest due to unclear priority among multiple policy goals. We conclude that in a number of aspects, current Chinese monetary policy operations are counter-productive to efforts to develop an efficient money market that can serve as arena for an effective market-based monetary policy, and provide policy recommendations.

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ASIAN MONEY MARKETS
Hal S. Scott
Manufacturer: Oxford University Press
ProductGroup: Book
Binding: Paperback
ASIN: B000OKDFGM

Book Description

Russia's struggle to build a market economy on the ruins of central planning has been strongly criticized by Western observers. A paper by the World Bank's chief economist, Joseph Stiglitz, entitled "Whither Reform?" contains a set of 'accusations' representative of this trend. Mau uses the arguments contained in Stiglitz's paper to reflect on the Russian transformation. He shows that most of the criticisms originate from a complete ignorance of the transformation that Russia had to undertake, and argues that this transformation has actually been a revolution.

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Success of Russian Economic Reforms
Brigitte Granville
Manufacturer: Royal Institute of International Affairs
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books

International | Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

General | Politics | Nonfiction | Subjects | Books
ASIN: 1899658068

Average customer rating:

A Must-Have for anyone having something to do with finance.

Great reference material

Great reference tool for your desk

Useful, small, light....

COVERED GENERAL BUSINESS; NOT JUST FINANCE AND INVESTMENT

Dictionary of Finance and Investment Terms (Barron's Financial Guides)
John Downes , and Jordan Elliot Goodman
Manufacturer: Barrons Educational Series Inc
ProductGroup: Book
Binding: Paperback

Public Finance | Economics | Business & Investing | Subjects | Books
General | Investing | Business & Investing | Subjects | Books
General | Finance | Accounting & Finance | Professional & Technical | Subjects | Books
General | Reference | Subjects | Books
Similar Items:

Dictionary of Business Terms

Dictionary of Accounting Terms (Barron's Business Dictionaries)

Dictionary of Banking Terms

Dictionary of Real Estate Terms, Sixth Edition (Barron's Business Dictionaries) (Barron's Business Dictionaries)

Dictionary of Insurance Terms (Barron's Business Dictionaries)

ASIN: 0812046315

Amazon.com

A small but surprisingly comprehensive dictionary defining over 5,000 terms. The sturdy binding will hold up to a great deal of travel. A very practical and inexpensive gift for any business person or anyone interested in finance and investment.

Book Description

This updated, compact desk reference book defines and explains more than 4,000 terms related to investment. They include types of stocks, bonds, and mutual funds, as well as terms that apply to banking, corporate finance, and tax laws, including the most recent revisions in income tax law. The book also features helpful charts and graphs.

Customer Reviews:

A Must-Have for anyone having something to do with finance........2007-10-07

Great Dictionary with all the financial/investment terms and abreviations.
The book has become my table-book.
Got confused with wording??? It just takes second to get the full definition.

A++++ RECOMEND!!!

Great reference material.......2007-09-10

This is the best reference for the securities industry. I am new to the industry but in a high level position. This is the book that our Complance officer is using to bring me up to speed on terminology and concepts. Better than a textbook. Just remember that it is basically a dictionary -NOT a textbook - so if you need a textbook I would suggest getting this as a supplement to it.

Great reference tool for your desk.......2007-07-13

I've been in banking for over 12 years and I still run into words and phrases that are sometimes unfamiliar to me. This book has been a handy tool on my desk--colleagues have come by to use it. If you work in banking or finance, or are a student majoring in similar fields, I would suggest that you make this essential to your portfolio of tools that you use.

Useful, small, light...........2007-05-13

It helped me on several occasions. There are, however, terms that are not defined, so I need to refer to the internet for those. Overall, a good deal....

COVERED GENERAL BUSINESS; NOT JUST FINANCE AND INVESTMENT.......2005-11-10

Despite being called "Dictionary of Finance and Investment Terms", this dictionary not only covered finance and investing, by cut across every aspect of general business. Its extensive coverage of management, accounting, marketing, advertising, and real estate makes it really unnecessary for anyone who already owns it to be bothering about acquiring any other business dictionary. Also, its encroaching expansion into computer and internet terms is both commendable and valuable.
All of its terms have been revised and simplified, using everyday language. And, a rare combination of quality and low price ensures that the demand for this dictionary will continue to dominate those of its rivals. Its 736 pages, which hold more than 5000 definitions remained astonishingly compact, authoritative, refined, and very concise. It is indeed a true hard-to-beat choice!

Average customer rating:

Ready Notes
Stephen A. Ross , Randolph W Westerfield , and Bradford D Jordan
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Paperback

Corporate Finance | Finance | Business & Investing | Subjects | Books

General | Investing | Business & Investing | Subjects | Books

Book Notes | Education | Reference | Subjects | Books
ASIN: 0073039144

Invest in Charity: A Donor's Guide to Charitable Giving

Average customer rating:

A helpful guide for new major gift donors
Accurate, But Dull and Incomplete

Invest in Charity: A Donor's Guide to Charitable Giving
Ron Jordan , Katelyn L. Quynn , and Katelyn Quynn
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Nonprofit Organizations & Charities | Industries & Professions | Business & Investing | Subjects | Books

General | Investing | Business & Investing | Subjects | Books

General | Personal Finance | Business & Investing | Subjects | Books

Philanthropy & Charity | Social Sciences | Nonfiction | Subjects | Books

General | Law | Subjects | Books

General | Law | Professional & Technical | Subjects | Books
Similar Items:

PricewaterhouseCooper's Guide to Charitable Giving

ASIN: 0471414395

Book Description

A Complete Guide to Personal Philanthropy

Are you one of the newly wealthy with an interest in "giving back" . . . an heir to money you'd like to share with a favorite cause . . . or simply someone who would like to do good in your community? There are more opportunities than ever for people of every financial station to make a difference through charitable giving. But how do you choose among the many options available, and how do you know which type of gift is best for you?

Invest in Charity: A Donor's Guide to Charitable Giving will teach you everything you need to know to devise and follow an effective charitable giving plan. It explains how to find the right charity; understand the tax, estate, and financial considerations; and select a gift-whether it's a one-time cash gift or a lifelong annuity. Covering everything from researching the legitimacy of a nonprofit organization to navigating the tax and estate laws that apply to you, this guide will help you make your bequest with complete confidence that it's right for your charity and for you.

Customer Reviews:

A helpful guide for new major gift donors.......2003-03-26

Investing in Charity: A Donor's Guide to Charitable Giving
By Ron Jordan and Katelyn L. Quynn
John Wiley and Sons, Inc. 2001

Reviewed by Norman Olshansky: President
NFP Consulting Resources, Inc.
Sarasota, Florida

If you are looking for a resource that explains the various methods of charitable giving and can be used to help donors (or beginning development professionals) determine which is the best approach or instrument for their personal use, "Investing in Charity" can be a most helpful addition to your library.

The authors promote the book by claiming it is written for modest as well as wealthy donors. Personally, I believe this book can best be used to help donors who are considering "major" gifts or who plan to make a large number of significant gifts. The book can help them determine how to maximize the impact of their giving for their favorite charities and themselves. Even though the introductory chapters on donor motivation, selecting a charity and how charities function are too simplistic for a major donor, the rest of the book can be very valuable as it relates to the various methods of giving.

I especially liked the way the authors go into detail on planned gifts, trusts, and annuities. They give excellent explanations of the variety, benefits and liabilities of each method, from the perspective of the charity and the donor. The sections on tax implications are also presented in clear and helpful terms.

Equally helpful, are their chapters on Private Foundations, Supporting Organizations and Donor-Advised Philanthropic Funds.

Planned giving, estate planning, trusts, gifts of closely held stock, gifts of non cash assets, insurance, etc. can be complicated and overwhelming. Helping a potential donor understand how they work and the benefits of these instruments could turn, what would have been a 5 figure gift, into a 6 or 7 figure gift.

Each chapter ends with a helpful checklist and series of questions which can help direct the donor to the sources contained therein. In addition, examples are given of specific language which can be used for those who want to deed property or make testamentary gifts. Helpful information is also given on the use of charitable giving as a tool to enhance retirement planning.

An extensive index at the end, adds to the usefulness of the book as a resource guide.

This book will get good use in my library. I give it 4 stars.

Accurate, But Dull and Incomplete.......2001-10-03

This book does enable donors to learn and accurately negotiate the technical details of sophisticated charitable giving, but it stops short of really guiding or "empowering" them. For one, it fails to celebrate and build upon the motivating excitement of why donors give and how the nonprofit sector is so vital and inspiring. Example: The words policy or advocacy are never mentioned as charitable options or types of programs. It's a dull read: donors must practice "due diligence." The message: giving money away is such hard, complicated, serious boring work you will wonder what happened to the joy of giving and the joy of charitable results. Second, the authors inexplainably ignore the option of using community foundations. Third, much valuable information is omitted: There isn't any mention of the many services of the Council of Foundations or similar helpful organizations. Are 501(c)(4) organizations eligible for gifts? We're not told. In the whole text I could find only two web sites mentioned! Nor does the book offer any referral section or recommended reading. Venture philanthropy - no mention! Fourth, instructing donors they "must" visit the charity's site, meet its executive team, AND examine all its core literature before deciding to give is extreme. Ugh.

Jordan Business Law Handbook (World Investment and Business Guide Library)

Average customer rating:

Jordan Business Law Handbook (World Investment and Business Guide Library)

Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback

Exports & Imports | Economics | Business & Investing | Subjects | Books

Business Law | Reference | Business & Investing | Subjects | Books

General | Law | Subjects | Books

General | International Law | Law | Subjects | Books
ASIN: 0739773879

Book Description

This law handbook contains information on basic business legislation, laws and regulatoins affecting export-import, business, foreign investments, property rights, taxation and banking. (Updated annually)

Jordan Foreign Policy and Government Guide (World Business and Investment Opportunities Library)

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Jordan Foreign Policy and Government Guide (World Business and Investment Opportunities Library)

Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback

General | Politics | Nonfiction | Subjects | Books

Federal Government | Government | Nonfiction | Subjects | Books
ASIN: 0739783076

Book Description

Basic information on foreign and domestic policy, national security, political system, parties and elections, government and administrative structure. Participation in international organizations, treaties and regional unions. International and foreign policy and more.

Average customer rating:

Jordan Investment & Business Guide
Emerging Markets Investment Center
Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback
ASIN: 0739702807

Book Description

This investment guide contains basic information on economy, business, export-import and investment climate, opportunities, regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.

Jordan Investment & Business Guide (World Investment and Business Library)

Average customer rating:

Jordan Investment & Business Guide (World Investment and Business Library)
International Business Publications USA
Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Library Binding

Exports & Imports | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

General | International | Business & Investing | Subjects | Books

General | Investing | Business & Investing | Subjects | Books
ASIN: 0739769413

Book Description

This investment guide contains basic information on economy, business, export-import and investment climate, opportunities and regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.

Average customer rating:

Jordan Investment and Business Guide

Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books

General | International | Business & Investing | Subjects | Books

General | Middle East | Travel | Subjects | Books

Jordan: A Spy Guide (World Investment and Business Guide Library)

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Jordan: A Spy Guide (World Investment and Business Guide Library)

Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

General | Middle East | Travel | Subjects | Books

Jordan | Middle East | Travel | Subjects | Books

General | Travel | Subjects | Books
ASIN: 0739785222

Book Description

Everything a successful "spy" must know on the country. Strategic and practical information on government, national security, army, foreign relations, economy, technology, mineral resources, as well as culture, history, traditions, government and business contacts and more...

The Ultimate Guide to Trust Deed Investing

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The Ultimate Guide to Trust Deed Investing
Jordan Wirsz
Manufacturer: Tandem Books/Palari Publshing
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Investments | Real Estate | Business & Investing | Subjects | Books

General | Investing | Business & Investing | Subjects | Books
Similar Items:

ASIN: 1928662919

Product Description

The Ultimate Guide to Trust Deed Investments was written to give investors an understanding of exactly what trust deeds are, the advantages and disadvantages of investing in them, and the best ways to get involved in order to maximize returns and minimize risks. Trust deeds offer a creative real estate investing opportunity to individuals that are looking for high-yield income investments. Whether you are looking to heighten your savings or you are simply exploring new prospects for furthering your retirement income, investing in trust deeds is a great way to produce higher than average yields on your investment dollar.

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