Better believe it!(Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries)(Book Review): An article from: The Australian Library Journal

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This digital document is an article from The Australian Library Journal, published by Australian Library and Information Association on February 1, 2003. The length of the article is 660 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Better believe it!(Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries)(Book Review)
Author: Jeremy Hodes
Publication: The Australian Library Journal (Refereed)
Date: February 1, 2003
Publisher: Australian Library and Information Association
Volume: 52 Issue: 1 Page: 93(2)

Article Type: Book Review

Distributed by Thomson Gale

Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries

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Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
Peter Hernon , and John R. Whitman
Manufacturer: American Library Association
ProductGroup: Book
Binding: Paperback

Customer Service | Industries & Professions | Business & Investing | Subjects | Books

General | Reference | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 083890789X

Book Description

Karen Spärck Jones is one of the major figures of 20 ^th century and early 21 ^st Century computing and information processing. Her ideas have had an important influence on the development of Internet Search Engines. Her contribution has been recognized by awards from the natural language processing, information retrieval and artificial intelligence communities, including being asked to present the prestigious Grace Hopper lecture. She continues to be an active and influential researcher. Her contribution to the scientific evaluation of the effectiveness of such computer systems has been quite outstanding.

This book celebrates the life and work of Karen Spärck Jones in her seventieth year. It consists of fifteen new and original chapters written by leading international authorities reviewing the state of the art and her influence in the areas in which Karen Spärck Jones has been active. Although she has a publication record which goes back over forty years, it is clear even the very early work reviewed in the book can be read with profit by those working on recent developments in information processing like bioinformatics and the semantic web.

Customer Reviews:

An excellent book for people interested in NLP research.......2007-05-18

This book contains a selected papers published in NLP. Papers describe current research in Thesaurus, IR, Multilingual IR and Corpus annotation.

This is a avaliable book for people interested in NLP research.

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From Theory to Practice: a Scholar turned President
Be careful, intellectuals can be hazardous to your wealth

Charting a New Course
Mauricio A. Car Fernando Henrique Font , and Mauricio Font
Manufacturer: Rowman & Littlefield Publishers, Inc.
ProductGroup: Book
Binding: Paperback

Policy & Current Events | Popular Economics | Business & Investing | Subjects | Books

General | Popular Economics | Business & Investing | Subjects | Books

Development & Growth | Economics | Business & Investing | Subjects | Books

Economic Policy & Development | Economics | Business & Investing | Subjects | Books

International | Economics | Business & Investing | Subjects | Books

General | Politics | Nonfiction | Subjects | Books

History & Theory | Politics | Nonfiction | Subjects | Books

General | Social Sciences | Nonfiction | Subjects | Books

Book Description

For decades F. H. Cardoso has been among the most influential of Latin American scholars, his writings on globalization, dependency, and politics having reached a world-wide audience. This book, the third by Cardoso to appear in English, is the first to incorporate essays written during his tenure as president of Brazil. The transformation of Cardoso's economic and political approach is nowhere better documented than in this broad-ranging collection of writings that span Cardoso's early theoretical work through his pragmatic agenda for Brazil in a rapidly changing world economy. Visit our website for sample chapters!

Customer Reviews:

From Theory to Practice: a Scholar turned President.......2001-12-10

This is an excellent reading to better understand the intellectual trajectory of Fernando Henrique Cardoso, the renowned Latin American scholar turned politician and currently Brazil's President. Through a well thought-out chronological selection of Cardoso's texts by the book's editor Mauricio Font, the reader is able to follow the evolution of Cardoso's views on "dependency," politics and democracy, social organization, development and globalization. As Professor Robert Alexander concludes in his Choice review of November 1, 2001, this book "should be of particular interest to those interested in globalization and its impact on developing nations."

Be careful, intellectuals can be hazardous to your wealth.......2001-07-28

In his introduction, Mr.Font identifies Fernando Henrique Cardoso as a "World class intellectual" and hails his success in stabilizing the Brazillian economy. He then repeats the word 'intellectual' no less than nineteen times in the first five pages. This reminded me of Arthur C. Clarke author of "2001, A Space Odysey" whose definition of an intellectual is "Someone who has been educated beyond his or her intelligence." As for the stability of the Brazillian economy, more later.

The problem with so-called intellectuals in Brazil is that Georg Hegel(1770-1831) of the police-state philosophy and and Karl Marx(1818-1883) economic determinism are the end of history and there is nothing else worth considering. On page 75 Cardoso says "A study of the history of ideas in the twentieth century would show that each generation of critical intellectuals seeks to revive Marxism with anew breath of life. The crust of so-called "vulgar Marxism" is so recurring that it must have something to do with Marxism itself." Perhaps because Cardoso is a former teacher, and recalls the old axiom of "publish or perish", he is prone to taking a clear, concise proposition and expanding it into a chapter obfuscated with dialectic garbage.

Cardoso writes a great deal about democracy and democratization. The reader must recognise that his definitions are much different from ours, particularly "radicalized democracy". Cardoso governs by Medidas Provisorias which require legislative approval (similar to our Executive Orders). When he gets a rubber stamp approval he hails this as democracy in action. If the approval is not forthcoming, he has other less complimentary words. His knee-jerk approach to issuing MPs frequently requires repeated revisions before he gets them right. In the last seven years he has issued 237 MPs requiring 4,032 reeditions.

Cardoso is a friend of Anthony Giddens of the London School of Economics, proponent of what is called "The Third Way". The Third way is not a creation of Giddens. It originated in Germany under Adolph Hitler's National Socialist party. When ask why he did not nationalize industry, Hitler replied "I don't need to, the owners will do what I tell them to do." Cardoso has privatized a great deal of what was government owned industry but for different reasons. Brazil does not have a free market economy but a central planned economy keyed to providing maximum employment. They do not have any understanding or concern for market demand. If an industry such as steel or sugar produces more than the market needs, they look for a wy to dump the excess at below cost. The United States and Canada have both passed antidumping laws which Cardoso calls unfair.

When the Real Plan was introduced on Friday, 1 July 1994, 1 Real equaled 1 US Dollar. On Monday, 4 July 1994 when people went to exchange their money, the value of the Real had been inflated to US$1.05. They were encouraged to exchange their 'weak' dollars for 'strong' Reals. Few people realized that 4 July was American holiday and all US banks and financial institutions were closed. In a short time the value of the Real was inflated to US$1.20. The Cardoso goverment went on a borrow and spend for about three years until it could not borrow any more and had to be bailed out by the IMF to the tune of about 40 billion dollars. Today the Real is only worth about 40 US cents, the public debit is about forty percent of the gross domestic product, electricity is rationed, and Brazil is back at the IMF looking for another 19 billion to tide it over till Cardoso leaves office. What course has he charted for himself, I wonder.

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Charting a New Course for Feminist Psychology:

Manufacturer: Praeger Publishers
ProductGroup: Book
Binding: Hardcover

General | Sex | Health, Mind & Body | Subjects | Books
General | Psychology & Counseling | Health, Mind & Body | Subjects | Books
General | Philosophy | Nonfiction | Subjects | Books
General | Sociology | Social Sciences | Nonfiction | Subjects | Books
Feminist Theory | Women's Studies | Nonfiction | Subjects | Books
All Amazon Upgrade | Amazon Upgrade | Stores | Books
Health, Mind & Body | Amazon Upgrade | Stores | Books
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ASIN: 0275969525

Book Description

Feminist psychology is vigorous, creative, and increasingly activist. This volume reflects women's diversity and incorporates strategies for social action and opportunities for political activism. It anticipates trends and developments in the psychology of women and feminist psychology. Chapters include those about women and self-esteem, leadership skills, welfare reform, spirituality, and domestic violence. The emphasis on social activism is unique. Unusual and cutting-edge research methodologies and techniques are also discussed. This book will be of interest to clinicians and scholars aiming to enhance their expertise and awareness in this field. The focus on contemporary research and future directions of the psychology of women will be a welcome, sophisticated addition to a syllabus for graduate courses in the psychology of women.

Jesus on Money: Book 1 - Charting a New Course

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Jesus on Money: Book 1 - Charting a New Course

ProductGroup: Book
Binding: Paperback
ASIN: 0633002704

Product Description

Trusted financial counselor, author, radio personality and speaker Larry Burkett teams with Kay Moore to produce a dynamic resource on what the Bible has to say about 21st Century stewardship. Anyone can benefit from a study of Jesus on Money. The three, six-week, small-group studies demonstrate and reinforce good personal financial management habits and beliefs for those who feel they already have a handle on these skills. But those who have never had training in these matters will discover Biblical principles expressed in everyday language they can both understand and follow. Book 1 focuses on aligning beliefs and habits with the Word, bringing a new meaning and purpose to life.

True to the Faith: Charting the Course Through the Acts of the Apostles

Average customer rating:

Great Book with a Great Study Method

True to the Faith: Charting the Course Through the Acts of the Apostles
David W. Gooding
Manufacturer: Gospel Folio Press
ProductGroup: Book
Binding: Paperback

General | Christianity | Religion & Spirituality | Subjects | Books

General | Religion & Spirituality | Subjects | Books
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ASIN: 1882701208

Book Description

In a vivid and original study of the book of Acts, David Gooding brings to life the world of the early church and leaves the reader with the clear vision of what it really means to be true to the faith.

Customer Reviews:

Great Book with a Great Study Method.......2005-08-05

What's the Point of the Book?
To offer a refreshing commentary on the book of Acts, that doesn't follow a verse by verse format but looks more at literary structure. In so doing, David Gooding aims to establish some facts about the beginnings of Christianity, highlight features in the text that show a separation from Judaism and differences with naturalism, differences with spiritualism and what the Christian attitude should be in this world. Basically, Luke has a point in writing the letter and it's not merely listing the historical beginnings of Christianity.

The Good?
The Table of Contents reflects the presented structure of Acts. The Sections have the verses in parenthesis so a person can follow along with their own Bible. There is contextual quoting of portions throughout the book. Gooding starts each section with preliminary observations and then delves into the passage always working from one portion to the next. Always the teacher, Gooding makes it a point to remind the readers of previous movements when continuing forward in the piece. David's writing style is sharp and yet attainable. The comparative charts are outstanding. Personally I have found this method of study exceedingly helpful. Luke's writing amazed me when Gooding takes these portions and puts them next to each other showing how much thought Luke put into things.

The Bad?
The glue in the binding is bad. I've read the book twice and some of the pages are starting to come out. Content wise, nothing bad.

The Ugly?
Can't find anything ugly here. The book jacket is well designed, the typeface is readable, the conclusions he offers seem to follow logically from the text so all in all, this book is all out goodness.

Star Rating.
This book is outstanding. At the very least, it offers people another way to study that is super-refreshing. The way Gooding looks at things gives me personally a feel for what the Biblical writer is saying in the narrative and the why of it all. I give this book an unashamedly five stars with a recommendation of must buy. Buy it. Now.

Charting a Course for Continuing Professional Education: Reframing Professional Practice: New Directions for Adult and Continuing Education (J-B ACE Single ... Adult & Continuing Education)

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Charting a Course for Continuing Professional Education: Reframing Professional Practice: New Directions for Adult and Continuing Education (J-B ACE Single ... Adult & Continuing Education)
Barbara J. Daley , and Vivian W. Mott
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Paperback

General | Education | Nonfiction | Subjects | Books

Adult & Continuing Education | Education | Nonfiction | Subjects | Books

General | Education | Professional & Technical | Subjects | Books
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Working the Planning Table: Negotiating Democratically for Adult, Continuing and Workplace Education

ASIN: 0787954241

Book Description

Providers of continuing professional education (CPE) all too often tend to identify with and practice within their individual professions rather than within the general field of adult education. Yet there is a great deal that CPE providers can learn collaboratively from each other, regardless of the specific profession to which they belong. This volume provides a resource to help practitioners examine and improve professional practice--and set new directions for the field of CPE across multiple professions. The contributors provide a brief review of the development of the field of CPE, analyze significant issues and trends that are shaping and changing the field, and propose a vision of the future of CPE. They explore, for instance, the important links between pre-professional and continuing professional education, and offer guidelines to help practitioners to develop those connections. They explain various models of learning in the workplace that foster the development of professional expertise, and outline a groundbreaking new method by which practitioners can assess continuing professional education programs. In addition, they examine current issues in marketing, ethics, and other topics key to the future of CPE. This is the 86th issue of the quarterly journal New Directions for Adult and Continuing Education.

Charting a course for America's new beginning

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Charting a course for America's new beginning
J. Peter Grace
Manufacturer: American Legislative Exchange Council
ProductGroup: Book
Binding: Unknown Binding

General | Popular Economics | Business & Investing | Subjects | Books
ASIN: B0006E5172

Charting a New Course 1987-1988 USS Missouri (Bb 63)

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Charting a New Course 1987-1988 USS Missouri (Bb 63)
X3 Division Public Affairs Staff
Manufacturer: USS Missouri Public Affairs Staff
ProductGroup: Book
Binding: Hardcover
ASIN: B000VTWLZ2

Product Description

Navy blue boards, gilded medallion and gold lettering on front, full-color endpapers, history and yearbook photos/details of the classmen of this Iowa-class battleship"s Pacific/Indian Ocean Cruise of 1987-1988.

Charting a New Course ; A Strategy for Sustainable Management of India's Water Resources in the 21st Century

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Charting a New Course ; A Strategy for Sustainable Management of India's Water Resources in the 21st Century
Rakesh Kapoor
Manufacturer: Daanish Books
ProductGroup: Book
Binding: Hardcover
ASIN: 8189654160

Charting a new course for campus renewal: Lessons from the New Mexico Higher Symposium on Capital Renewal and Deferred Maintenance

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Charting a new course for campus renewal: Lessons from the New Mexico Higher Symposium on Capital Renewal and Deferred Maintenance
Rod Rose
Manufacturer: Association of Higher Education Facilities Officers
ProductGroup: Book
Binding: Unknown Binding

Book Description

Basic information on foreign and domestic policy, national security, political system, parties and elections, government and administrative structure. Participation in international organizations, treaties and regional unions. International and foreign policy and more.

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Laos Investment & Business Guide
Emerging Markets Investment Center
Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback
ASIN: 0739702882

Book Description

This investment guide contains basic information on economy, business, export-import and investment climate, opportunities, regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.

Laos Investment & Business Guide (World Investment and Business Library)

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Laos Investment & Business Guide (World Investment and Business Library)
USA International Business Publications
Manufacturer: International Business Publications, USA
ProductGroup: Book
Binding: Paperback
ASIN: 0739717901

Book Description

This investment guide contains basic information on economy, business, export-import and investment climate, opportunities and regulations. Provides strategic information on economy, industrial development, banking, and government. Includes information on the most important business contacts and business travel. Updated annually.

Laos Internet And E-commerce Industry Investment And Business Guide (World Business, Investment and Government Library)

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Laos Internet And E-commerce Industry Investment And Business Guide (World Business, Investment and Government Library)
USA International Business Publications
Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback

Exports & Imports | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Web Marketing | Business & Culture | Computers & Internet | Subjects | Books

Laos Mineral & Mining Sector Investment And Business Guide (World Business, Investment and Government Library)

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Laos Mineral & Mining Sector Investment And Business Guide (World Business, Investment and Government Library)
USA International Business Publications
Manufacturer: Intl Business Pubns USA
ProductGroup: Book
Binding: Paperback

Exports & Imports | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

General | International | Business & Investing | Subjects | Books

General | Industries & Professions | Business & Investing | Subjects | Books
ASIN: 0739750968

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