Average customer rating:
- Recommended and informative for students of global trade
- A must read in this age of globalization and e-commerce
- A must read in this age of globalization and e-commerce
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Exploring the Gaps: Vital Links Between Trade, Environment and Culture
James R. Lee
Manufacturer: Kumarian Press
ProductGroup: Book
Binding: Paperback
 Economic Policy & Development
| Economics
| Business & Investing
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Theory
| Economics
| Business & Investing
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Natural Resources
| Economics
| Business & Investing
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| Business & Investing
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ASIN: 1565491149 |
Book Description
Today's dramatic globalization parallels earlier historical periods of rapid technological change that brought contested benefits and costs. James Lee argues that the current pace of technological change is on a collision course with the human ability to absorb it, but that we can learn lessons from the past to help us resolve todays' problems.
Exploring the Gaps looks at how the growing tensions between economic, ecological and social factors threaten our ability to make trade and cultural exchanges work to benefit people and the world around them. Through case studies collected by the Trade Environment Database Project, Lee's powerful argument provides a blueprint to meet the challenges of elemental reintegration at global and local levels. It will interest anyone concerned with the issues of development, environment, globalization and political economy.
Customer Reviews:
Recommended and informative for students of global trade.......2001-01-11
In Exploring The Gaps: Vital Links Between Trade, Environment And Culture, James Lee (director of the Trade Environment Database Project) focuses on the interrelationship and mutual influences and impacts between economic, ecological, and social factors. The rapid pace of globalization is seemingly outstripping human abilities to absorb the changes imposed by telecommunication, commerce, and resource exploitation. Very highly recommended and informative reading for students of environment issues, international trade, and cross-cultural studies, Exploring The Gaps features contemporary cases (including examples of endangered species) to underscore the dilemmas within environments and cultures. The reader will also be offered a strategy and approach for meeting the challenges that continued globalization presents.
A must read in this age of globalization and e-commerce.......2000-11-16
Exploring the Gaps, really does in itself fill the gaps between the current electronic age, and this global society that we live in, while giving us the historical context for the interconnectivity of these separate elements. This dynamic analysis brings in various points that should be considered in this age.
While many might suspect it to be purely academic, everyone from the dot-com manager to the international businessman will benefit from this book. International Trade, and Electronic Trade are not mutually exclusive terms anymore. This book makes that clearer than ever.
The historical perspectives offered here confirm that this process started ages before the "dot-com age". This historical context is invaluable. This is as much a history book as it is a book about the present and the future. There aren't many works that marry economics, anthropology, sociology, history and geography in such a fascinating manner, with implications for today's e-world.
One recommendation would be to have a few more graphics, but when read in conjunction with the websites listed, this book really does come alive in a sense.
The globalization debate and discourse is richer for this book.
A must read in this age of globalization and e-commerce.......2000-11-16
Exploring the Gaps, really does in itself fill the gaps between the current electronic age, and this global society that we live in, while giving us the historical context for the interconnectivity of these separate elements. This dynamic analysis brings in various points that should be considered in this age.
While many might suspect it to be purely academic, everyone from the dot-com manager to the international businessman will benefit from this book. International Trade, and Electronic Trade are not mutually exclusive terms anymore. This book makes that clearer than ever.
The historical perspectives offered here confirm that this process started ages before the "dot-com age". This historical context is invaluable. This is as much a history book as it is a book about the present and the future. There aren't many works that marry economics, anthropology, sociology, history and geography in such a fascinating manner, with implications for today's e-world.
One recommendation would be to have a few more graphics, but when read in conjunction with the websites listed, this book really does come alive in a sense.
The globalization debate and discourse ir richer for this book.
Average customer rating:
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Intermediary Ngos: The Supporting Link in Grassroots Development (Kumarian Press Library of Management for Development)
Thomas F. Carroll
Manufacturer: Kumarian Press
ProductGroup: Book
Binding: Paperback
Policy & Current Events
| Popular Economics
| Business & Investing
| Subjects
| Books
Development & Growth
| Economics
| Business & Investing
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Economic Policy & Development
| Economics
| Business & Investing
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General
| Business & Investing
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Nonprofit Organizations & Charities
| Industries & Professions
| Business & Investing
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General
| International
| Business & Investing
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Social Services & Welfare
| Poverty
| Current Events
| Nonfiction
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General
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| Nonfiction
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Social Work
| Social Sciences
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ASIN: 1565490096 |
Book Description
Intermediary NGOs offers information giving a clearer picture of nongovernmental organizations, helping the student to understand and evaluate their often misunderstood role in the Third World. Carroll demonstrates how NGOs work directly with and provide practical support to grassroots groups on a local level.
Book Description
This digital document is an article from CMA Management, published by Thomson Gale on April 1, 2004. The length of the article is 1847 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Broad vision, local support: Fred Zdan, CMA, links business and social needs on Southern Vancouver Island to create healthier communities.(Profile; Certified Management Accountant)(Interview)(Cover Story)
Author: Robert Colman
Publication:
CMA Management (Magazine/Journal)
Date: April 1, 2004
Publisher: Thomson Gale
Volume: 78
Issue: 2
Page: 36(4)
Article Type: Cover Story, Interview
Distributed by Thomson Gale
Book Description
This digital document is an article from Arkansas Business, published by Journal Publishing, Inc. on March 25, 2002. The length of the article is 861 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Court to decide fate of Belvedere Country Club sale. (Golf Links).(Brief Article)
Author: George Waldon
Publication:
Arkansas Business (Magazine/Journal)
Date: March 25, 2002
Publisher: Journal Publishing, Inc.
Volume: 19
Issue: 12
Page: S5(2)
Article Type: Brief Article
Distributed by Thomson Gale
Book Description
This digital document is an article from Transplant News, published by Thomson Gale on November 30, 2004. The length of the article is 596 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Crestor cited as potentially unsafe drug because of link to kidney failure; AstraZeneca denies charge.
Author: Gale Reference Team
Publication:
Transplant News (Newsletter)
Date: November 30, 2004
Publisher: Thomson Gale
Volume: 14
Issue: 22
Distributed by Thomson Gale
Average customer rating:
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Exploring the Links between International Business and Poverty Reduction: A Case Study of Unilever in Indonesia
Jason Clay
Manufacturer: Oxfam Publishing
ProductGroup: Book
Binding: Paperback
Development & Growth
| Economics
| Business & Investing
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General
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ASIN: 0855985666 |
Book Description
Foreign direct investment is recognized to be important for economic development, in terms of wealth creation, employment, skills development, and technology transfer. But there is an ongoing debate about the extent to which these contributions translate into real benefits for people living in poverty.
In an attempt to evaluate the impacts of international business on people living in poverty, two organizations with very different aims and perspectives—Unilever (a major company operating in some of the poorest countries in the world) and Oxfam (an international development and humanitarian organization)—collaborated on an ambitious research project. The research considered the impacts of Unilever Indonesia across the entire business value chain, from producers and suppliers, through the company's core business operations, to its distributors, retailers, and consumers. This report presents the findings of the research. It is a contribution to the debates among the wider business community, governments, civil-society organizations, and academics who seek to understand how the wealth, employment, and products that a large company creates could bring increased benefits to people living in poverty.
Book Description
This digital document is an article from National Underwriter Property & Casualty-Risk & Benefits Management, published by The National Underwriter Company on December 20, 2004. The length of the article is 625 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: GEICO loses court bid to limit Google ties: auto insurer objected to sale of 'sponsored links' with search results to competitors.(Browser Battle)
Author: Matt Brady
Publication:
National Underwriter Property & Casualty-Risk & Benefits Management (Magazine/Journal)
Date: December 20, 2004
Publisher: The National Underwriter Company
Volume: 108
Issue: 48
Page: 7(1)
Distributed by Thomson Gale
Book Description
This digital document is an article from San Diego Business Journal, published by CBJ, L.P. on December 7, 1998. The length of the article is 650 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Idec shares recovering from drug's link to deaths.(Idec Pharmaceuticals Inc.)
Author: Marion Webb
Publication:
San Diego Business Journal (Magazine/Journal)
Date: December 7, 1998
Publisher: CBJ, L.P.
Volume: 19
Issue: 49
Page: 1(2)
Distributed by Thomson Gale
Book Description
This digital document is an article from Entrepreneur, published by Entrepreneur Media, Inc. on March 1, 2003. The length of the article is 417 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: In case of emergency: how reliable is your ISP in a disaster? simple steps can ensure your link to the net survives.(Solutions)(Internet service providers)
Author: John Yacono
Publication:
Entrepreneur (Magazine/Journal)
Date: March 1, 2003
Publisher: Entrepreneur Media, Inc.
Volume: 31
Issue: 3
Page: 40(1)
Distributed by Thomson Gale
Book Description
This digital document is an article from Southern Economic Journal, published by Thomson Gale on July 1, 2006. The length of the article is 9544 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Inter-vivos transfers and exchange.(link between informal care and economic motives)
Author: Edward C. Norton
Publication:
Southern Economic Journal (Magazine/Journal)
Date: July 1, 2006
Publisher: Thomson Gale
Volume: 73
Issue: 1
Page: 157(16)
Distributed by Thomson Gale
Book Description
The Customer Care in Healthcare Program combines 4 Customer Care in Healthcare courses into one package. Courses included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. The courses are interactive and focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care and teach everyone the human side of healthcare. The principles behind the concepts are relevant to almost every business, not just healthcare.The manual accompanying the CD provides a summary of the major points of the CD in a handy format. 657 pages on CD. 101 pages in the manual. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.
Average customer rating:
|
Library Training for Staff and Customer
Manufacturer: Jaico Publishing House
ProductGroup: Book
Binding: Hardcover
General
| Library & Information Science
| Social Sciences
| Nonfiction
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ASIN: 8179922952 |
Average customer rating:
|
Library Training for Staff and Customers
Manufacturer: Haworth Press
ProductGroup: Book
Binding: Paperback
Management Science
| Management & Leadership
| Business & Investing
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Training
| Management & Leadership
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Education
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| Adult & Continuing Education
| Asia, Africa & Pacifica
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General
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ASIN: 0789009838 |
Book Description
This digital document is an article from The Australian Library Journal, published by Thomson Gale on May 1, 2007. The length of the article is 478 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Practical guide to customer service training.(Training Library Staff and Volunteers to Provide Extraordinary Customer Service)(Book review)
Author: Julia Leong
Publication:
The Australian Library Journal (Magazine/Journal)
Date: May 1, 2007
Publisher: Thomson Gale
Volume: 56
Issue: 2
Page: 207(2)
Article Type: Book review
Distributed by Thomson Gale
Customer Reviews:
Customer Service a Must.......2000-05-28
Too often we are subject to unfriendly and unapproachable librarians in our libraries, and this book caters to the issue of bad serive and how to train a library staff. For those library directors, assistant directors, unit managers, etc., this book will help help identify fall backs library staffs encounter with customer service (for example, unfriendliness of the librarian and patron, needs of a patron,identifying problems, etc). Each chapter focuses on an important customer service issue by identifying it, providing various responses (based on type of library service), a follow-up as to how outcomes might be, and a planning aid for the directors and managers. A survey is also given that asks the staff to honestly rate if they recognize good service - perfect for training!
The book is short in length, easy to read and understand, and is divided into distinctive chapters based on specific issues. The bibliography provided is extensive for those interested in further reading of customer service training for library staffs. Even though this was written in 1994, the issues presented are still relevent in today's library world, and every director, manager, or leader should at least browse this book.
Customer Service a Must.......2000-05-28
Too often we are subject to unfriendly and unapproachable librarians in our libraries, and this book caters to the issue of bad serive and how to train a library staff. For those library directors, assistant directors, unit managers, etc., this book will help help identify fall backs library staffs encounter with customer service (for example, unfriendliness of the librarian and patron, needs of a patron,identifying problems, etc). Each chapter focuses on an important customer service issue by identifying it, providing various responses (based on type of library service), a follow-up as to how outcomes might be, and a planning aid for the directors and managers. A survey is also given that asks the staff to honestly rate if they recognize good service - perfect for training!
The book is short in length, easy to read and understand, and is divided into distinctive chapters based on specific issues. The bibliography provided is extensive for those interested in further reading of customer service training for library staffs. Even though this was written in 1994, the issues presented are still relevent in today's library world, and every director, manager, or leader should at least browse this book.
Book Description
Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the Â"what to sayÂ" and Â"what to doÂ" to make that goal a reality. Smith and Todaro offer guidance for training employees at all levels--from frontline staff to managers. They show you in detail how to integrate a customer service focus and training into a variety of staff and volunteer interactions—-job interviews, orientations, employee reviews, and in-service and out-service training. Todaro and Smith suggest standards for what employees should know on day one, after the first week, after the first month, etc. This complete package includes role-playing suggestions and scripts for specific and difficult scenarios, guidelines for establishing policies, and a glossary. Numerous model forms (critical incident report, customer feedback, postcard survey, Â"lock-boxÂ" survey, and more) make this toolkit essential for library managers and administrators who want to help their staff develop a whole new level of customer service.
Customer Reviews:
A solid compendium of expertise.......2006-12-10
Written by Julie Todaro and Mark L. Smith, both library managers with decades of experience, Training Library Staff and Volunteers to Provide Extraordinary Customer Service is a practical, plain-terms guide to teaching staff members to excel in their interactions with customers. Chapters discuss both general and specific training guidelines, how to assess and anticipate the needs of customers, tracking and responding to customer feedback, instituting continuous learning in libraries and ingraining that practice with customer service, a wealth of resource tools for customer service management and trainers, and much more. A solid compendium of expertise gathered from, tested in, and applied to the field, very highly recommended for library customer service managers and instructors.
Average customer rating:
- This book is great
- Loyalty of Marketing in e-commerce
- Secure Loyal Customers
- Practical Approach to building Customer Loyalty
- Best book on eLoyalty/eCRM I've read
|
Loyalty Marketing for the Internet Age: How to Identify, Attract, Serve, and Retain Customers in an E-Commerce Environment
Manufacturer: Dearborn Trade
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
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Advertising
| Marketing & Sales
| Business & Investing
| Subjects
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General
| Marketing
| Marketing & Sales
| Business & Investing
| Subjects
| Books
Web Marketing
| Business & Culture
| Computers & Internet
| Subjects
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Internet
| Home Computing
| Computers & Internet
| Subjects
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| Internet & Education
| Online Searching
| Web Browsers
| Web for Kids
Similar Items:
-
Customer Loyalty: How to Earn It, How to Keep It
ASIN: 0793140331 |
Book Description
Companies cannot afford to give their customers away. But according to e-commerce experts, 70% of all e-transactions never go through due to customer frustration
As the explosive ECRM (Electronic Customer Relationship Management) methodology comes into its own, every business dealing with customers electronically is learning that no matter what size the business, retaining customers is the key to long-term financial success. By bringing together marketing, sales, service, and other divisions with state-of-the-art electronic customer relationship management tools, companies are able to learn about their customers' behavior and customize their products or services to meet each and every customer's unique requirements. They will be able to reduce the cost of sales while simultaneously increasing customer loyalty.
By following the best practices of web-based customer communications strategies, developing a business process devoted to customer loyalty, and putting the necessary infrastructure in place, companies will be able to:
*leverage the Internet to increase customer loyalty and increase profits
*identify the best and most appropriate customer relationship marketing practices
*attract the most loyal prospects and customers
*serve customers via multiple levels of interaction, contact, and dialogue-building,
*simplify interactions in order to increase loyalty
*retain the most profitable customers by anticipating and meeting their specific and unique needs
Customer Reviews:
This book is great.......2002-07-17
Last 2 months I read 20 books about e-marketing issues and this book is the most structured and easy to read book i have ever read. They give visual examples and this makes the understanding more easy... If you want to please your customers please yourself with this book...
Loyalty of Marketing in e-commerce.......2001-11-21
I am a final student who major in Marketing in City University of Hong Kong. I have got a lot of learning insight from this book. This book give me an overview of different types of loyalty and how it can uses in the e-commerce. This book is divide into three parts. The introduction of eCRM, the eCRM customer loyalty business process and the eCRM customer loyalty infrastructure. Actually, I agree very much that loyalty is very important especially for e-business to encourage customer to repeat purchase. This book also give many technical support to those who want to build an e-business to their business. This book gives me a lot and I hope you also can find something insides it such as me!
Secure Loyal Customers.......2001-07-02
"Loyalty Marketing for the Internet Age offers managers a variety of ways to secure loyal customers and customer retention strategies. I found the end of the success stories, checklists and case examples extremely helpful.
Practical Approach to building Customer Loyalty.......2001-06-04
Formulating a Loyalty Marketing strategy can be a challenge-further implementing your strategy can be a much greater challenge. Kathleen, has established a clear approach to blending strategy with implementation which is practical and useful. Executives who are struggling to identify which book is a blueprint toward 'Attracting,Serving, and Retaining Customers' have in my view one of the key books which is not fluffy and gets right to the heart of it.
Specifically- she has enlightened me to identify that not all loyalty is the same, and as a marketer-you must understand that different customers are loyal for different reasons and under different conditions.
One only needs to see my personal copy of this book to know that it has been poured over...covered in notes, highlights, stickynotes and folds- a true sign of a great book. (In my view)
Best book on eLoyalty/eCRM I've read.......2001-03-21
As an Internet consultant specializing in the field of eCRM, I've had to stay ahead of my clients by reading the latest, greatest books on the subject. This one stands out. It includes financial models to help you monetize the benefits of customer loyalty, extremely helpful "action plans" after each section and up to date case studies. This is a must read for anyone trying to sell, plan and execute an eCRM initiative.
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- Future Prospect: Envisioning EBusiness in 2020
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