Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation
Average customer rating: 5 out of 5 stars
  • Documented and thoughtful
  • Knowledge Enabling not KM !!
  • Highly Recommended!
  • Sustainable advantage through knowledge enabling
  • Focus on knowledge creation, but what about integration?
Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation
Georg von Krogh , Kazuo Ichijo , and Ikujiro Nonaka
Manufacturer: Oxford University Press, USA
ProductGroup: Book
Binding: Hardcover

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ASIN: 0195126165

Book Description

When The Knowledge-Creating Company (OUP; nearly 40,000 copies sold) appeared, it was hailed as a landmark work in the field of knowledge management. Now, Enabling Knowledge Creation ventures even further into this all-important territory, showing how firms can generate and nurture ideas by using the concepts introduced in the first book. Weaving together lessons from such international leaders as Siemens, Unilever, Skandia, and Sony, along with their own first-hand consulting experiences, the authors introduce knowledge enabling--the overall set of organizational activities that promote knowledge creation--and demonstrate its power to transform an organization's knowledge into value-creating actions. They describe the five key "knowledge enablers" and outline what it takes to instill a knowledge vision, manage conversations, mobilize knowledge activists, create the right context for knowledge creation, and globalize local knowledge. The authors stress that knowledge creation must be more than the exclusive purview of one individual--or designated "knowledge" officer. Indeed, it demands new roles and responsibilities for everyone in the organization--from the elite in the executive suite to the frontline workers on the shop floor. Whether an activist, a caring expert, or a corporate epistemologist who focuses on the theory of knowledge itself, everyone in an organization has a vital role to play in making "care" an integral part of the everyday experience; in supporting, nurturing, and encouraging microcommunities of innovation and fun; and in creating a shared space where knowledge is created, exchanged, and used for sustained, competitive advantage. This much-anticipated sequel puts practical tools into the hands of managers and executives who are struggling to unleash the power of knowledge in their organization.

Customer Reviews:

4 out of 5 stars Documented and thoughtful.......2004-04-16

This book made me discover knowledge management. It is very well documented, very thougthful, easy to read... An excellent starting point.

5 out of 5 stars Knowledge Enabling not KM !!.......2002-06-18

I had a pleasant surprise when a friend of mine decided to gift me "Enabling Knowledge Creation" by Georg Von Krogh, Kazuo Ichijo and Ikujiro Nonaka. It forms a sequel to "the Knowledge Creating Company" co-authored by Nonaka and Takeuchi published in 1995 . The first book was a seminal work which has profoundly influenced my views on Knowledge Creation (Nonaka refuses to entertain the concept of KM , resolutely denying that Knowledge
can ever be managed!) along with writers like Tom Davenport and Larry Prusak. However, the first book was open to a lot of criticism saying that it was just too "theoretic", "vague" and "generalised" ...Nonaka et al try and get more hands on, and tool bookish with this book.

However, this book is likely to disturb people who have read and formed ideas about KM by reading works of the American thought leaders.

In the start of the book the authors try and make the difference explicit.

In a passage titled "what's wrong with knowledge management?" they spell it out :

Pitfall I: KM relies on easily detectable, quantifiable information.
Pitfall II: KM is devoted to the manufacture of tools.
Pitfall III: KM depends on a Knowledge Officer.

While the premises of Knowledge Enabling and Creation are:

Premise I: Knowledge is justified true belief, individual and social, tacit and explicit.
Premise II: Knowledge depends on your perspective.
Premise III: Knowledge Creation is a craft , not a science.

The authors reiterate that organizational Knowledge Creation involves five main steps :

1. Sharing tacit knowledge
2. Creating concepts
3. Justifying concepts
4. Building a prototype
5. Cross-leveling knowledge.

To facilitate this the following 5 enablers need to be in place :

1. instill a knowledge vision
2. manage conversations
3. mobilize knowledge activits
4. Create the right context
5. Globalize local knowledge

The book is rich in case studies which show how different companies that follow these concepts are growing in leaps and bounds and innovating over others who remain stuck in the KM paradigm.

The authors note that in the Knowledge journey companies can be mapped in 3 phases, which might or might not be sequential.

1. The Risk Minimisers , whose focus is capturing and locating knowledge. The tools they use are data warehousing, datamining, Yellow pages, IC-Navigator, Balanced Scorecard, Knowledge Audits, IC-Index, Business Information Systems, Rule-based systems [these firms still view knowledge as a resource that needs to be collected and managed]

2. The Efficiency Seekers, who focus on transferring and sharing knowledge. The tools they use are internets, intranets, Lotus Notes/Groupware, Networked organization, knowledge workshops, knowledge workbench, Best Practice Transfer, Benchmarking, Knowledge-gap analysis, Knowledge sharing culture, Technology transfer units, Knowledge transfer units, Systems Thinking

3. The Innovators who enable Knowledge creation are typically those who embrace a knowledge vision, managing conversations, creating the right context, mobilize knowledge activists, globalize local knowledge, professional innovation networks, new organizational forms, New HRM-systems, new corporate values, project management systems, corporate universities, communities and storyboards.

5 out of 5 stars Highly Recommended!.......2001-03-21

Dust off those liberal arts degrees before opening this challenging treatise on knowledge management, written by a trio of academics who call themselves "constructionists," quote Sartre and speak passionately of "post-modernism." Their work explains how to gain initiative and constructive input from workers by modifying traditional command structures - a grounded approach that is much more realistic than the revolutionary conversions called for by other experts. Managers who balk at the thought of granting autonomy or increased access to their employees may well be converted away from their hierarchical dogma here. We at getAbstract particularly recommend the lively knowledge-creation case histories and the wonderful section explaining how companies can create valid, imaginative futures. (What if IBM had imagined a world in which software was more important than mainframes?)

5 out of 5 stars Sustainable advantage through knowledge enabling.......2000-06-05

In the many publications on Knowledge Management, the writings by Von Krogh and Nonaka (and, in this case, Ichijo) stand out in a number of aspects: 1) their emphasis of knowledge "management" as an essentially human and social process 2) their emphasis on linking knowledge management with strategic focus and business results 3) the inspiring examples and writing style.

This book is a clear showcase of these elements. It provides a profound yet pragmatic guidance on the road to becoming a learning organisation. Where capturing & locating, and transferring & sharing knowledge are essential in achieving competitive advantage through knowledge, the real source of sustainable advantage is, as the authors claim, the continuous creation of new knowledge, as a result of developing a strategic vision and an enabling organisation and culture to realise that (evolving) vision.

Being involved in implementing a number of the concepts in our organisation, I am convinced this book provides many ideas and tools that will help today's corporate world in reshaping our business for the knowledge economy.

Highly recommended!

5 out of 5 stars Focus on knowledge creation, but what about integration?.......2000-05-30

The author's of this book are leading thinkers in the KM field. Perhaps the best way to describe this book is as a sequel to Nonaka's earlier 1995 book. But, we all remember what happened to Scarlett, again a much touted sequel. Although this book was a slight disappointment since Nonaka has set reader's expectations a little too high with his earlier groundbreaking title "The Knowledge Creating ompany" that, for the most part, defined KM as we know it. An academic reader will appreciate they theoretical insights provided and extensive references to supporting literature. But there are some aspects that this book underplays: 1. Knowledge creation is fine, but knowledge integration is perhaps as important---an issue to which the authors pay little attention. 2. Excellent ideas aside, this book underplays the significance of empirical evidence and most cases tend to be descriptive qualitative analyses. 3. The role of technology is highly underplayed. 4. The book has "sufficient" overlap with the authors' research papers in the uropean Management Journal. For academic readers who have read those, this might be a little disappointing. 5. The concept of KM and it's relationship with innovation at architectural and component levels is not described in much detail.

On the positive side, you will find that: 1) Lots of issues that were barely touched upon in Nonaka's preceding book are described in further detail. 2) The book is very well written and the tone is accsible to both academic and non-academic readers. 3) the concept of BA is elucidated in further detail Readers who do not follow academic research journals might find that an interesting extension. 4) A link between strategy and KM is well illustrated. For businesses, KM is of little value if there are no results. The authors describe how to look for those results (or in lay terms, ROI). Academic readers will also find Nonaka's recent paper in a recent issue of Organization Science (2000) to be of much interest. Academic readers must also realize that the approach here seems to be "post modern," and indeed quite qualitative in the European research tradition.

To sum my opinion, this book is a worthy addition to the bookshelves; but, it is not to be read without reading Nonaka's preceding book "The Knowledge Creating Company." A word of warning is in order: Academic readers will enjoy this title however, managerial readers might find it a little heavy and abstract. Indeed, this book stands out of the crowd with three authors who are well respected in the American research circles---consequently, its high overall quality comes as no surprise. Recommended.
Tacit Knowledge in Organization
Average customer rating: 5 out of 5 stars
  • Sydney, Australia
  • A most informing insight into tacit knowledge
  • A significant contribution to strategic management
  • The most complete study of tacit knowledge I read so far
Tacit Knowledge in Organization
Philippe Baumard
Manufacturer: Sage Publications Ltd
ProductGroup: Book
Binding: Paperback

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ASIN: 076195337X

Book Description

`Philippe Baumard has observed that strategic success seems to lie more in top managers' ability to use tacit knowledge than in their gaining or updating explicit knowledge' - William H Starbuck, New York University

`This important new book effectively illustrates how, in conditions of ambiguity, managers `over-manage', i.e. rely too much on explicit plans and interpretations. Here, Philippe Baumard develops an alternative analysis and with it a new approach to management' - Frank Blackler, Lancaster University

This landmark book delves below the surface of organizations in order to understand the complex processes of top managers' decision making.

Philippe Baumard argues that the conventional, rational model of decision making ignores the tacit and intuitive processes that are often crucial in successful business outcomes. He demonstrates through his four central business cases how it is in times of uncertainty, rapid change and turbulence that the fate of companies is often determined, and it is at these times that managers' tacit knowledge and their ability to navigate ambiguous and complex situations is most critical.

Customer Reviews:

5 out of 5 stars Sydney, Australia.......2001-02-16

I refer to this book on almost a daily basis. While it can be obscure, it the most thought-provoking and well-researched book I have found in the field of organizational psychology to date. The sections on the use of tacit knowledge to usurp existing knowledge or information systems bring theory headlong against existing practices and peer practics.

5 out of 5 stars A most informing insight into tacit knowledge.......1999-09-19

The process of generating knowedge is triggered off by the articulation of ambiguous, implicit insights into concepts, which are successively inscribed into more explicit and concrete forms of organizing. Such activities and practices have to do with "doing" as much as wth "knowing". Our activities are open-ended for they cannot be captured in rules, reciptives or normative models. Such insights are the forte of Philipe Baumard's book.

5 out of 5 stars A significant contribution to strategic management.......1999-09-17

Philippe Baumard is seeking to stake out a distinctive domain - the use of tacit knowledge by top managers. Knowledge, especially tacit knowledge, provides sense-making frameworks within which top managers process information and make decisions. When sense-making frameworks prove ineffective - as they inevitably do in some situations - top managers misinterpret problems and they find themselves unable to generate successful actions.

5 out of 5 stars The most complete study of tacit knowledge I read so far.......1999-09-15

I loved the book because I am currently struggling with a corporate program of "tacit knowledge management" and I have been looking for something precise for more than three years. Our corporation has more than 72.000 employees, and we needed very precise categories of what kind of tacit knowledge can be preserved in our organization. The book provides an amazingly precise framework, that we currently use in our company.
The Inquiring Organization: Tacit Knowledge, Conversation, and Knowledge Creation: Skills for 21st-Century Organizations
Average customer rating: Not rated
    The Inquiring Organization: Tacit Knowledge, Conversation, and Knowledge Creation: Skills for 21st-Century Organizations
    Catherine Kano Kikoski , and John F. Kikoski
    Manufacturer: Praeger Publishers
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 1567204902

    Book Description

    In the information economy, knowledge is an asset and a currency. The creation of new knowledge, therefore, enhances an organization's position in the marketplace. How do we create new knowledge? We don't do it by learning what is already known. The learning organization is already passe. Instead, we do it by inquirinq, which is a method of bringing tacit knowledge to the forefront of awareneness. The inquiring organization surfaces tacit knowledge, which is what its employees bring to the table--their background, education, experience, character, and judgment--and transforms that knowledge into new, explicit knowledge that can be transferred from one employee to another through conversation. That is true knowledge creation, and this book provides the tools, skills, techniques, and processes for executives and professionals in any field to accomplish this task in today's fluid environment.
    Spatial proximity and complementarities in the trading of tacit knowledge [An article from: International Journal of Industrial Organization]
    Average customer rating: Not rated
      Spatial proximity and complementarities in the trading of tacit knowledge [An article from: International Journal of Industrial Organization]
      N. Aydogan , and T.P. Lyon
      Manufacturer: Elsevier
      ProductGroup: Book
      Binding: Digital
      ASIN: B000RQYDRS

      Book Description

      This digital document is a journal article from International Journal of Industrial Organization, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

      Description:
      We model knowledge-trading coalitions in which the transfer of tacit knowledge is unverifiable and requires face-to-face contact, making spatial proximity important. When there are sufficient ''complementarities'' in knowledge exchange, successful exchange is facilitated if firms can meet in a central location, thereby economizing on travel costs. When complementarities are small, however, a central location may be undesirable because it is more vulnerable to cheating than is a structure involving bilateral travel between firms. We believe that our framework may help explain the structure and stability of multimember technology trading coalitions, such as Sematech and Silicon Valley.

      Migration and the Economy: Igbo Migrants and the Nigerian Economy 1900 to 1975
      Average customer rating: Not rated
        Migration and the Economy: Igbo Migrants and the Nigerian Economy 1900 to 1975
        Mathias Chinonyere Mgbeafulu
        Manufacturer: iUniverse
        ProductGroup: Book
        Binding: Paperback

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        ASIN: 0595279104

        Book Description

        This book explores that nature of internal migration in Nigeria. It debunks the concept that Igboland and its people lived in a Â`closed societyÂ'. The book looks at the basic issues influencing the trends of Igbo movement to other parts of the country. With historical insights, the author examines aspects of the socio-economic character of the Igbo in other ethnic regions, and the reactions of the host communities.

        The purpose of this book to bring into focus and perspectives issues juxtaposing ethnic relations in Nigeria. It further seeks to advance knowledge about the Igbo, their contributions in the making of modern Nigeria; their thoughts, aspirations, hopes and concerns in the future of the country.

        An invaluable and analytical blueprint for those interested in understanding the dynamics of inter-ethnic relations in Africa.

        Why Yesterday Tells of Tomorrow
        Average customer rating: Not rated
          Why Yesterday Tells of Tomorrow
          Helmut Gaus
          Manufacturer: Garant Uitgevers N V
          ProductGroup: Book
          Binding: Paperback

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          ASIN: 9044112058

          Complete Publicity Plans: How to Create Publicity That Will Spark Media Exposure and Excitement (Adams Streetwise Series)
          Average customer rating: 4.5 out of 5 stars
          • highly recommended
          • Do-it-yourself PR
          • New to Public Relations? Just buy this book first.
          • A *real* step-by-step guide
          • Steve's Review of Complete Publicity Plans
          Complete Publicity Plans: How to Create Publicity That Will Spark Media Exposure and Excitement (Adams Streetwise Series)
          Sandra L. Beckwith
          Manufacturer: Adams Media Corporation
          ProductGroup: Book
          Binding: Paperback

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          2. Full Frontal PR: Building Buzz About Your Business, Your Product, or You Full Frontal PR: Building Buzz About Your Business, Your Product, or You
          3. Guerrilla Publicity: Hundreds of Sure-Fire Tactics to Get Maximum Sales for Minimum Dollars Guerrilla Publicity: Hundreds of Sure-Fire Tactics to Get Maximum Sales for Minimum Dollars
          4. The New PR Toolkit: Strategies for Successful Media Relations The New PR Toolkit: Strategies for Successful Media Relations
          5. Writing Effective News Releases...: How to Get Free Publicity for Yourself, Your Business, or Your Organization Writing Effective News Releases...: How to Get Free Publicity for Yourself, Your Business, or Your Organization

          ASIN: 1580627714

          Book Description

          All business owners want to garner publicity for themselves, their products, and their organizations. So how do you create distinctive materials and more importantly—the buzz that sets you apart from the competition? Award-winning publicist Sandra Beckwith goes beyond other PR primers to not only show the mechanics of writing pitch letters and publicity kits, but also how to strategically create a PR plan for your business.

          Streetwise® Complete Publicity Plans is filled with sample forms, resources, and great ideas that you can use right away:

          ·Press releases
          ·Pitch letters
          ·Press kits
          ·Op-eds and public service announcements
          ·Sample editorial calendars and media checklists

          Target Your Approach, Get Results

          ·Different types of media exposure—and which is best for your business
          ·How to tailor PR plans for trade vs. consumer media
          ·Dealing with print vs. electronic media
          ·What is—and isn't—newsworthy

          Reaching the Right People

          ·Determine your audience
          ·Reach diverse communities
          ·Building relationships with the press
          ·Media directories

          Executing Your Plan

          ·Staying within budget
          ·Managing schedules and timelines
          ·Hiring outside help

          Quantify Your Results

          ·Track new clients or product sales
          ·Jumpstart a stalled publicity campaign
          ·Refine your media base
          ·Justify your effort

          Streetwise® Complete Publicity Plans doesn't just show you how to put a plan together, it enables you to maximize results!

          Customer Reviews:

          5 out of 5 stars highly recommended .......2007-06-27

          as a public relations director, i was really missing this book. It refreshed my knowlege and added new inputs to me. this book is good for beginners as well as PR professionals. I highly recommend it for those who want to grasp pulbic relations and corportat communications subjects.

          5 out of 5 stars Do-it-yourself PR.......2006-08-24

          This excellent book goes into great detail about publicity and how to get it. Beckwith covers everything you need to know in order to put together a working PR plan and how to implement it. If you have the drive, you can turn her advice into business-generating PR that will put you ahead of the competition.

          5 out of 5 stars New to Public Relations? Just buy this book first........2006-02-15

          I'm starting a new company and publicity is going to be a big part of our marketing and marketing communications activities. I'm kind of process and checklist driven -- and wanted a book that would refresh me on the basics so I could put together an effective publicity plan.

          Well, I just finished reading three books on the subject -- and must say Sandra's book is the best by far.

          What is so impressive is how complete it is. Seriously? I've been in the advertising business for 20 years. During this time, I worked with a number of VP level clients who oversaw all of their company's communications -- so I've been around some big PR firms and seen them in action. Believe me, there are public relations firms out there charging $20,000 a month retainers that don't provide the smart and insightful counsel Sandra does. She's that good -- and she can make YOU that good.

          So if you think PR is simply cranking out press release after press release after press release -- and either mailing or e-mailing it to editors everywhere with hopes that something will stick -- you will learn that is a sure-fire recipe for failure. Sandra explains the difference between working hard and working SMART -- and why the smart part of the equation separates the 1% of people who do publicity right from the 99% of people who crank out junk mail and spam.

          Bottom line? If you want to learn the difference between success and failure -- such as setting goals, determining strategies, tactics to employ, and create information that will gain attention from the press instead of being deleted or thrown in the garbage -- buy this book first. It's the only one you'll need.

          5 out of 5 stars A *real* step-by-step guide.......2006-01-25

          In contrast to most books on getting media coverage, this one is a genuine step-by-step, how-to guide. It bypasses the chatty anecdotal style of many PR-professionals-turned-authors, and goes for the "dummies guide" approach.

          Personal taste of course, but I much prefer this approach. A flaw of the books by "experts" is that they focus on just one or two of their pet strategies (despite what the blurb claims), while leaving holes in vital areas you need. This book truly takes you from step 1 and covers everything you need thereafter.

          A particular strength is that it compares and contrasts your different choices available - a pitch letter vs. a press release; a staff-written story vs. by-lined. It really gets down to what's the right approach for a given situation.

          If you want a comprehensive (but plain) how-to guide, go for this. If you want the chatty advice of an expert (with some holes in it), go for Laermer.

          4 out of 5 stars Steve's Review of Complete Publicity Plans.......2005-11-22

          This is an excellent book that can teach you a lot about the oft-misunderstood world of publicity. The author Sandra L. Beckwith holds nothing back as she clearly and logically lays out the plans for mounting a successful attack on the publicity campaign trail.
          As anyone who has tried knows getting real publicity by simply sending out a PR (press release) is NOT ever going to guarantee an avalanche of interested traffic. Knowing exactly what to say, how to say it, and still more importantly what not to say is crucial and vital to having any real measure of success with PR people and the media at large.
          This is where this book is so valuable. Sandra can help you save thousands of dollars and even potentially months and years of wasted effort by giving you a concise road map to achieving noteworthy or newsworhty publicity. I wish I had had this book when I did my first press release. The book is not quite a 5 star book but few are. I would have liked the book to have been just a bit longer with more examples but 4 stars is huge, a really great resource. Buy it at all cost. Using some of Sandras tips I am now getting better results promoting my book Car Wealth - How To Become Wealthy In The Automoblie Resale Business available for instant download at [...]
          The Marketing Plan: How to Prepare and Implement It
          Average customer rating: 5 out of 5 stars
          • Excellent Book
          • Basic and Comprehensive
          The Marketing Plan: How to Prepare and Implement It
          William M. Luther
          Manufacturer: AMACOM/American Management Association
          ProductGroup: Book
          Binding: Paperback

          Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
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          2. The One-Day Marketing Plan : Organizing and Completing a Plan that Works The One-Day Marketing Plan : Organizing and Completing a Plan that Works
          3. Powerhouse Marketing Plans: 14 Outstanding Real-Life Plans and What You Can Learn from Them to Supercharge Your Own Campaigns Powerhouse Marketing Plans: 14 Outstanding Real-Life Plans and What You Can Learn from Them to Supercharge Your Own Campaigns
          4. How to Develop a Strategic Marketing Plan: A Step-By-Step Guide How to Develop a Strategic Marketing Plan: A Step-By-Step Guide
          5. The Successful Marketing Plan : A Disciplined and Comprehensive Approach The Successful Marketing Plan : A Disciplined and Comprehensive Approach

          ASIN: 0814471013

          Customer Reviews:

          5 out of 5 stars Excellent Book.......2004-02-08

          I liked this book because it got straight to the point. He provides a through plan for your marketing plan. It interrelates all the departments that are affected by what marketing is doing. Ultimately, if you were going to present this plan to C-level management you would get their support. It shows that Marketing has worked with other departments to make a plan that the whole company can buy into.

          I highly recommend it to someone that knows marketing but needs guidelines for putting together an effective plan.

          5 out of 5 stars Basic and Comprehensive.......2002-03-05

          Here in a single volume is an abundance of basic information and sound counsel which will be especially helpful to those involved in business development for small-to-midsize organizations. (I use the word "organizations" because non-profits as well as for-profits obviously need to increase revenue while strengthening relations with various constituencies.) Don't expect to find any cutting-edge thinking here. Because the material is basic, however, don't think that Luther has little of value to offer to marketing, sales, and other customer service professionals with many years of experience. He organizes the material within five Parts:

          The Role of Marketing Within a Business

          Decisions to Be Made Before Developing Your Marketing Plan

          Developing Your Brand Personality

          Developing Your Marketing Plan

          Feedback: Using Controls and Market Research to Complete the Loop

          Luther then provides three excellent appendices: A Marketing Plan Outline, Thirty-Eight Market Characteristics, and Explanation of the What-If Sales Model. I highly recommend this book to owners/managers of chain franchises (e.g. dry cleaners, quick-print shops, and even fast food restaurants) as well as to independent insurance agents, sole practicioner attorneys, and others selling goods or services who generally neglect business development among their clientele within their local community. Presumably Luther understands that much of his material will not be directly relevant to a given reader. To his credit, he provides more material than most readers need. It remains for each reader to determine which ideas and initiatives are most appropriate. I think all readers will benefit from the disciplined thinking which Luther advocates throughout the planning, implementation, evaluation, and modification process. Those who wish to explore additional resources are urged to check out Theodore Levitt's The Marketing Imagination (a "classic"), Al Ries and Jack Trout's Positioning: The Battle for Your Mind (another" classic"), Neil Rackham's SPIN Selling (another "classic", especially for those selling big ticket items), Jacques Werth's High Probability Selling: Re-Invents the Selling Process, Dan Seidman's The Death of 20th Century Selling: 50 Hilarious Sales Blunders and How You Can Profit from Them, and Carl Sewell's Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer...
          Marketing Plans, Sixth Edition: How to prepare them, how to use them
          Average customer rating: 5 out of 5 stars
          • The best Marketing Guide I have seen.
          • Super!
          • The Source Book
          • probably the best book on marketing planning ever published
          Marketing Plans, Sixth Edition: How to prepare them, how to use them
          Malcolm McDonald
          Manufacturer: Butterworth-Heinemann
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          Binding: Paperback

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          Similar Items:
          1. The Marketing Plan: How to Prepare and Implement It The Marketing Plan: How to Prepare and Implement It
          2. Marketing Metrics: 50+ Metrics Every Executive Should Master Marketing Metrics: 50+ Metrics Every Executive Should Master
          3. Market Segmentation: How to do it, how to profit from it Market Segmentation: How to do it, how to profit from it
          4. The One-Day Marketing Plan : Organizing and Completing a Plan that Works The One-Day Marketing Plan : Organizing and Completing a Plan that Works
          5. The Successful Marketing Plan : A Disciplined and Comprehensive Approach The Successful Marketing Plan : A Disciplined and Comprehensive Approach

          ASIN: 0750683864

          Book Description

          Now in its 6th edition Marketing Plans is a highly renowned international bestseller. The book has been thoroughly revised throughout, and every chapter has been carefully updated with special attention paid to the latest developments in e-marketing, CRM and new planning practices.

          Marketing Plans is designed as a total, user friendly learning resource. Careful use of layout and colour ensures the text has maximum clarity, and the list of learning features includes:

          Key Concepts
          Crucial Terms
          Examples
          Headlines
          Marketing Insights
          Case Studies
          Exercises

          The book is established as essential reading for all serious professional marketers and students of marketing, both undergraduates and those on professional courses for CIM and CAM. Above all it provides a practical, hands-on approach for implementing every single concept included in the text.

          * A comprehensively revised and updated edition of the definitive and internationally bestselling guide to Marketing Planning

          * Retains the practical step-by-step approach that gives the book unique clarity

          * Incorporates all the latest thinking in e-marketing, CRM and new planning practices

          Customer Reviews:

          5 out of 5 stars The best Marketing Guide I have seen........2001-09-28

          As the National Director of Marketing for my firm, I read and use many different marketing books, manuals and reports. However, Marketing Plans, by Malcolm H.B. McDonald is the most complete guide I have found for actually designing a comprehensive and effective business plan. The layout of the book makes it useful to the novice as well as the experienced Marketing professional. The information is stated clearly, completely and effectively. In fact, I was so impressed, that I have totally redesigned our corporate marketing and branding plans using the information from this book as the basis for that design. Thanks for all the help Mr. McDonald!!!

          5 out of 5 stars Super!.......2001-05-25

          McDonald also wrote Key Account Management (more for salespeople) and co-wrote a smaller, but more difficult book called Marketing Plans the Work. This one (Marketing Plans: How to Write them, How to Use them) is more of a text book, which normally I think would make it more "dry" but in this case it's just the opposite: packed with information, useful exercises and a clear step-by-step approach to writing a real marketing plan. Academically sound but not "academic." Plus it can help you and your company get more of a marketing orientation, or at least understand what a "marketing orientation" is all about.

          5 out of 5 stars The Source Book.......2000-07-13

          Just bought my third copy... i give one away every year to a struggling marketeer. If you buy only one book on marketing, make it this one.

          David Barnes Director of Market Analysis, Philips Components

          5 out of 5 stars probably the best book on marketing planning ever published.......1999-08-06

          First published in 1984, Marketing Plans is now an international marketing bestseller. Covering the application of basic marketing principles to sound business practice, it is essential reading for marketing practitioners and students the world over. The purpose of this book is quite simply to explain and demonstrate how to prepare and use a marketing plan. To this end, marketing managers and business executives concerned with profitability and sustained growth of their organisations have profitably used it as a practical guide. Clearly and powerfully written with step-by-step lucidity, it is probably the best book on the theory and practice of marketing planning ever published.

          Authored by Malcolm McDonald, Professor of Marketing Strategy at the Cranfield School of Management and the acknowledged world authority on marketing planning and strategy, this thoroughly updated and redesigned fourth edition contains new material on growth areas such as key account management and electronic marketing. Its brand new two-colour graphic design with revised page layout and enhanced learning features provides maximum clarity, much like a typical US College textbook. Definitions of important terms and vocabulary are provided as margin notes to allow for smoother, easier reading of the text. Exercises appear at the end of each chapter to translate the theories into action.

          This complete learning package focuses on key recent developments in marketing techniques and provides a range of practical marketing tools. The reader is taken through the whole process of marketing planning-from the initial assessment of a company's business plan, to the steps necessary to ensure a company achieves its profit targets. The first 12 chapters help the reader understand both the process and diagnostic tools of marketing planning whilst the final 13th chapter is a clear step-by-step guide to devising your own marketing plan, combining current best practice with the necessary theoretical background.

          This book is recommended reading for marketers, executives and students studying for the Chartered Institute of Marketing's Certificate and Diploma examinations. In a nutshell, there is no better book that covers the whole process of marketing planning.
          How to Plan Advertising
          Average customer rating: Not rated
            How to Plan Advertising
            Cooper
            Manufacturer: Thomson Learning
            ProductGroup: Book
            Binding: Paperback

            GeneralGeneral | Business & Investing | Subjects | Books
            AdvertisingAdvertising | Marketing & Sales | Business & Investing | Subjects | Books
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            1. Truth, Lies and Advertising : The Art of Account Planning Truth, Lies and Advertising : The Art of Account Planning
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            3. Advertising Account Planning: A Practical Guide Advertising Account Planning: A Practical Guide
            4. Brand New Brand Thinking: Brought to Life by 11 Experts Who Do Brand New Brand Thinking: Brought to Life by 11 Experts Who Do
            5. Hitting the Sweet Spot: How Consumer Insights Can Inspire Better Marketing and Advertising Hitting the Sweet Spot: How Consumer Insights Can Inspire Better Marketing and Advertising

            ASIN: 0826457401
            How to Develop a Strategic Marketing Plan: A Step-By-Step Guide
            Average customer rating: 4 out of 5 stars
            • An H2 guide
            How to Develop a Strategic Marketing Plan: A Step-By-Step Guide
            Norton Paley
            Manufacturer: CRC
            ProductGroup: Book
            Binding: Hardcover

            Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
            GeneralGeneral | Business & Investing | Subjects | Books
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            1. The Marketing Plan: How to Prepare and Implement It The Marketing Plan: How to Prepare and Implement It
            2. Marketing Plans, Sixth Edition: How to prepare them, how to use them Marketing Plans, Sixth Edition: How to prepare them, how to use them
            3. The One-Day Marketing Plan : Organizing and Completing a Plan that Works The One-Day Marketing Plan : Organizing and Completing a Plan that Works
            4. The Successful Marketing Plan : A Disciplined and Comprehensive Approach The Successful Marketing Plan : A Disciplined and Comprehensive Approach
            5. The Marketing Plan: A Handbook The Marketing Plan: A Handbook

            ASIN: 1574442694

            Book Description

            Two-thirds of rapid-growth firms use written business plans, according to Price, Waterhouse, Coopers 1998 Trendsetter Barometer. The survey also states that firms with written plans grow faster, achieve a higher proportion of revenues from new products and services, and enable CEOs to manage more critical business functions. How to Develop a Strategic Marketing Plan is both innovative and pragmatic in its approach. It explains how to combine the strategic vision of long-term business planning with the action-oriented thrust of a short-term marketing plan. A floppy disk - included with the book -provides planning forms and guidelines for customizing your own Strategic Market Plan (SMP). Actual case histories - from companies such as Campbell Soup, Co., Texas Instruments, Inc., and Quaker State Corp. - illustrate how business-building opportunities translate into strategies and tactics. They demonstrate the compelling relationship between internal organizational functions and external market conditions, the long- and short-term strategic marketing issues and the advantages of developing an SMP. Strategic market planning shapes the future of business. In its broadest dimension it sets in motion actions that impact long term prosperity. How to Develop a Strategic Marketing Plan gives you the tools to generate a credible strategic marketing plan so your organization can survive in the 21st century.

            Customer Reviews:

            4 out of 5 stars An H2 guide.......2000-07-11

            Good for you if you are preparing business plan, but lack of marketing idea. Just follow the ideas in this book.
            How to Plan Exhibitions (Advertiser's Guides)
            Average customer rating: Not rated
              How to Plan Exhibitions (Advertiser's Guides)
              Iain Maitland
              Manufacturer: Cassell
              ProductGroup: Book
              Binding: Paperback

              GeneralGeneral | Business & Investing | Subjects | Books
              AdvertisingAdvertising | Marketing & Sales | Business & Investing | Subjects | Books
              ASIN: 0304334316
              How to Plan Advertising
              Average customer rating: 5 out of 5 stars
              • Just what does an advertising planner do?
              How to Plan Advertising
              Don Cowley
              Manufacturer: Thomson Learning
              ProductGroup: Book
              Binding: Paperback

              EconomicsEconomics | Business & Investing | Subjects | Books | Agricultural | Commercial Policy | Comparative | Consolidation & Merger | Cooperatives | Debt & Deficits | Development & Growth | Econometrics | Economic Conditions | Economic History | Economic Policy & Development | Exports & Imports | Free Enterprise | Inflation | International | Labor & Industrial Relations | Macroeconomics | Microeconomics | Money & Monetary Policy | Natural Resources | Privatization | Public Finance | Statistics | Sustainable Development | Theory | Unemployment | Urban & Regional
              GeneralGeneral | Business & Investing | Subjects | Books
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              ASIN: 0304317217

              Customer Reviews:

              5 out of 5 stars Just what does an advertising planner do?.......2000-04-19

              There is a sense of vagueness surrounding the role of Planner in most Advertising agencies. Just what do they do? Well this is the curtain puller on this particular act. It is emminently readable (for an industry book) and clear in it's direction. I am particularly impressed by the cilibre of writers and the experience they bring to bear on the subject of planning in advertising. If you're like me and never realised what a complex process it was to get a marketing idea from the client to the creative writers to the media then this is the book for you. It succinctly explains the process of planning from the client driven request through research of brand, target audience and the writing of the all important creative brief. It's a book that can be read from start to finish as well as providing excellent reference material. This is a must for anyone in advertising or for that matter, anyone interested in it's process. Written by British Advertising Planners it has a distinctly European perspective but then the UK is the centre of Advertising excellence and this book goes some way in explaining why.
              How to Write Advertisements That Sell; Methods By Which 146 Shrewd Advertisers Plan Lay Out and Place Their Copy
              Average customer rating: Not rated
                How to Write Advertisements That Sell; Methods By Which 146 Shrewd Advertisers Plan Lay Out and Place Their Copy

                Manufacturer: A. W. Shaw Company
                ProductGroup: Book
                Binding: Hardcover
                ASIN: B000E22N22
                How to Write a Successful Advertising Plan
                Average customer rating: 4 out of 5 stars
                • Developing a Successful Advertising Plan
                How to Write a Successful Advertising Plan
                James W. Taylor
                Manufacturer: McGraw-Hill Contemporary
                ProductGroup: Book
                Binding: Hardcover

                GeneralGeneral | Business & Investing | Subjects | Books
                AdvertisingAdvertising | Marketing & Sales | Business & Investing | Subjects | Books
                ASIN: 0844231959

                Customer Reviews:

                4 out of 5 stars Developing a Successful Advertising Plan.......2001-01-25

                This book is an eloquent statement of how you must communicate to overcome the clutter and confusion in your reader's mind. The authors make a strong point: Pick out something unique that matches the needs of some customers and differentiates you from the competition, and keep repeating your message. Do not dilute your message or broaden your positioning. I have seen many of my clients waste hundreds of millions of dollars by failing to heed these lessons, and I was delighted when I first read this book so that I could refer my clients to it. Read this book, use its lessons, and you will vastly increase your influence. In my own work, I find that 'stalled' thinking that delays organizational progress is normally influenced by poor communications. Some of the other stalls are tradition, disbelief, bureaucracy, procrastination, unattractiveness, and misconceptions. Learn your challenge your thinking habits in these areas, and you can have twenty times as much or the same results 20 times faster.
                The business plan provides a definitive road map to the future; how to get started: facing the most challenging business environment ever, operators need ... An article from: Automatic Merchandiser
                Average customer rating: Not rated
                  The business plan provides a definitive road map to the future; how to get started: facing the most challenging business environment ever, operators need ... An article from: Automatic Merchandiser
                  Elliot Maras
                  Manufacturer: Cygnus Business Media
                  ProductGroup: Book
                  Binding: Digital

                  GeneralGeneral | Business & Investing | Subjects | Books
                  GeneralGeneral | Business & Investing | Subjects | e-Docs | Formats | Books
                  GeneralGeneral | Business & Investing | HTML | Formats | e-Docs | Formats | Books
                  ASIN: B0009FWFL8
                  Release Date: 2005-07-31

                  Book Description

                  This digital document is an article from Automatic Merchandiser, published by Cygnus Business Media on March 1, 2003. The length of the article is 3384 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                  Citation Details
                  Title: The business plan provides a definitive road map to the future; how to get started: facing the most challenging business environment ever, operators need a plan that gives them direction, stating how resources will be allocated over a given time period. (Business basics: fundamentals for small and medium size businesses).
                  Author: Elliot Maras
                  Publication: Automatic Merchandiser (Magazine/Journal)
                  Date: March 1, 2003
                  Publisher: Cygnus Business Media
                  Volume: 45 Issue: 3 Page: 16(5)

                  Distributed by Thomson Gale

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