Book Description
The complete handbook for the world of the concierge. This book was written from first hand experience and addresses all situations involving a hotel concierge from the philosophy to the the paper clips. It is a comprehensive guide to the hotel concierge. It can be used as a textbook or for training purposes as it has lesson plans and workshhets included.
Customer Reviews:
A "Must Read" for the "Five-Star Minded" hospitality professional (or, future professional)!.......2007-09-13
I found this book by chance as I was browsing titles and was very taken by its title. I was very pleased with its content. I found it to be textbook-instructional regarding concept and practice, as well as a general guide for setting up one's own concierge operation - whether that be in a hotel, corporate office building, or other high-profile "hub" service environment. After having spent more than 20 years as a NYC hotel manager, I found this book a refreshing read. It helped me reaffirm within myself the reasons why I pursued a hospitality career in the first place. I was additionally pleased to have discovered that I had actually worked with some of the hospitality professionals given credit by the author during my own career!
OK for beginners...........2007-07-12
This is a good "starter" book for a new Concierge. I have been a Concierge for 10 years and purchased this book to keep me "fresh". It was not useful at all. If you want to become a Concierge, you can't learn what you need to know from a book - it takes A LOT of hands on experience in a busy hotel to be able to adapt to any Concierge situation. But, if you are starting up a new Concierge desk, the forms are helpful.
a very useful book for people in hospitality industry.......2007-01-12
The book is very useful especially for the professionals in the hospitality industry and guest services. Easy to understand and follow, full of real case studies. Can be referred in trainings of concierge clerks.
Comprehensive Guide. Price Varies: from 30 to 3,000.......2006-12-22
I bought this book for my brother who is a Chef Concierge. As I was looking for a title, I came across some interesting findings about "Ultimate Service", which I share in this review. I am not a professional in the field, but this handbook seems indeed very comprehensive and effective. It is not about setting up a small business, but what the profession actually is and how it is managed on a daily basis. My two main points are as follows.
First, nowhere on the internet I could find the content list showing the book structure. So, as I now have the book, regrouping its 17 chapters, these are the main topics in panoramic view: 1) philosophy and ethics; 2) the profession in general; 3) relationships and mentality; 4) routine management (huge part); 5) dealing with the press, and coping with stress and angry customers; 6) industry, technology and the future of the profession; 7) appendix with management forms.
Second, you need to consider buying this book asap. I phoned Prentice Hall (publisher) to get the content list (above), and found out that the book is out of print, and that they no longer have rights over it. I then realized why the publisher has no memory of the book, when I came across one of Holly Stiel's websites: a very elegant, New Agey business project focusing on customer service, now selling a repackaged version of the same ideas in a book with CD-ROM for $3,000 (no typo here). So, think hard and answer: why pay $3,000 if you can get the essence for $30 (while it lasts)?
In sum, I recommend this book, both for its substance and price.
Excellent .......2006-11-04
I feel that this book was exactly what I was looking for in relation to pursuing a career as a concierge in a hotel. It was very thorough and is already saving me a ton of time on research and gives a great feeling of authenticity and enthusiasm in how to deal with the public.
Book Description
Hailed as an indispensable resource (Booklist), this guide to business success on foreign ground features the latest facts and figures, including the changes in trade status with China and Vietnam
Free trade is thriving worldwide--which means good business for American businesses. But when Americans recoil at kisses on the cheek from a Brazilian or invite an Egyptian to lunch during the month of Ramadan, they face an undeniable fact: successful trade abroad demands a firm grasp of not only economic, but political and social forces. Thoroughly revised and updated, this guide gives global deal-makers the insights to avoid cultural gaffes and forge strong alliances.
Here are candid snapshots of the USA's top trading partners, including an all-new chapter on Vietnam. Whether their target country is China (including Hong Kong), Germany, or Mexico, readers will get the lowdown on business prospects, including population growth, age breakdown, per capita income, marketing regulations, and overall risk rating. They'll also learn crucial cultural factors, including negotiating style, sanctioned topics of conversation, perceptions of time and punctuality, holidays, and standard work hours. And from business travelers who've been there, they'll get telling notes on dressing and behaving for success, plus notorious faux paus.
Complete with passport and visa requirements, samples of key documents, and helpful websites, DUN & BRADSTREET'S GUIDE TO DOING BUSINESS AROUND THE WORLD holds the keys to international trading with skill and confidence.
Customer Reviews:
Not up to the authors' prior standard.......2002-03-01
When I saw the authors were the authors of "Kiss, Bow, or Shake Hands" I immediately bought this book. It was disappointing, because the authors have shown they can write good books.
The biggest problem is with keeping current. (The authors allude to this issue in their preface.) This book was based on 1999 material and published in 2001. There's a lot of material that has very limited shelf-life, such as a list of government officials in Italy. They publish a list of national holidays for each country, listing both date and day of the week. (Where was their editor?) Obviously that information is only good for one particular year.
Treatment is superficial in many aspects. Under "currency" they only state the name of the currency, with no reference to pegging or exchange rate volatility. Under "Intellectual Property Rights" they discuss the treaties the country has signed. You would never learn there is an intellectual property issue in China from reading this book, because China has signed all pertinent treaties.
Their treatment of cultural issues is not structured. They list five cultural tips per country. These tend to focus on manners issues such as being (or not being) on time. I'm more attune to the method that Geert Hofstede uses in his books where he defines a cultural trait, discusses its implications, and then states how strong that cultural trait is in the country. For example, Hofstede introduces "power distance" as a measure of hierarchy and respect for authority. He then discusses implications for the decision making and negotiation processes. Finally, he gives the scores for each country, leaving the reader to draw conclusions. The authors of this book do discuss one cultural trait for all countries, defined as "Time." To them it means attitudes toward promptness. There is no discussion of the inverse relationship between attention to promptness and flexibility in scheduling, which is a hugely important issue in buying or selling.
Finally, and this is a personal issue because I am a purchasing consultant and educator, there is a heavy emphasis on selling in other countries but almost no attention to buying there. They could have given GSP-status for imports into the US, for example.
I recommend spending your money elswhere. Buy "Kiss, Bow" to learn about manners issues. Get "Culturegrams" to get annually updated information on history and geography. If you really want to study a country it will take more depth and more current material than this book carries.
An Incomparable Source of Information and Commentary.......2000-11-16
Here is the best single-source I have come across thus far which provides information about trade opportunities, tariffs, risk factors, negotiating styles, investment climate, protocol, and cultural tips. (I refer to the revised and expanded version.) The authors discuss 40 countries (in alphabetical order, from Argentina to Venezuela), then provide five appendices: Contracts and Websites, Documents Used in International Trade, Abbreviations of International Organizations, Corruption & Bribery Index, and Conversion Factors. I am now convinced that almost every company throughout the world will eventually become involved, directly or indirectly, with e-business. Here is a comprehensive guide which contains invaluable information and hard-headed recommendations based on real-world experience. Other volumes are now available which provide more information about a single county (eg Stuttard's superb The New Silk Road whose subject is China) but none, to my knowledge, which is comparable in terms of global coverage.
Excellent resource for U. S. exporters of all sizes........1998-09-24
This book provides valuable information on the social, political, economic and marketing aspects of the 40 major trading partners (countries) of the United States. It rates the credit worthiness of each country based upon its trade and monetary policies, climate for foreign investment, import duties and taxes, political climate, and attitude towards protection of intellectual property rights. It does an excellent job of addressing the cultural aspects of doing business abroad. Our staff uses it often as a resource for conducting international market research and working with consulting clients. Recommended for purchase by John R. Jagoe, Director, Export Institute
Book Description
International trade is a matter of vital importance for developing countries, since it can stimulate growth and contribute to poverty reduction. Trade is, however, an increasingly complex issue, and policymakers in developing countries will need to understand the many ramifications of multilateral trade agreements if their countries are to benefit from this engine of growth.
Development, Trade, and the WTO summarizes the economics of sound trade policy, explains behind-the-border regulatory issues, and serves as a comprehensive reference on trade-related issues. It also contains two CD-ROM with relevant data and training material.
Policymakers, trade negotiators, indeed any reader interested in international trade will find this book invaluable.
This is not merely a timely publication, it is a very important one. It addresses a vital series of questions through contributors of the highest caliber. Trade in general and the WTO in particular are essential building blocks for a better world. Interdependence, however, can only develop effectively within a rule-based system. That fact is demonstrated in this book.--Peter Sutherland, former Director-General of GATT and the WTO
This handbook is a wonderful resource for anyone and everyone who works on trade policy in developing countries. It covers every aspect of trade affected by multilateral rules. It provides alternative perspectives on controversial issues, allowing readers to make up their own minds. And it does all this in a superbly concise and clear way.--Adrian Wood, Chief Economist, UK Department for International Development
Customer Reviews:
Great book.......2007-07-15
Thanks much. I received this book on time and it was in good condition as it should be. I am very satisfied by purchasing this book.
Book Description
The WTO dispute settlement system plays an important role in clarifying and enforcing the legal obligations contained in the WTO Agreement. The objective of this handbook is to give the general reader a good understanding of the practical operation of this system. Working through this guide, the reader will be introduced to all elements of the dispute settlement process, from the initiation of a case through to the implementation of the decision.
Average customer rating:
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A Handbook on the GATS Agreement: A WTO Secretariat Publication
World Trade Organization
Manufacturer: Cambridge University Press
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Binding: Hardcover
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ASIN: 0521850711 |
Book Description
This handbook aims to provides a better understanding of GATS and the challenges and opportunities of the ongoing negotiations. For users who are familiar with the General Agreement on Tariffs and Trade (GATT), similarities and differences are pointed out where relevant. Likewise, for users who are familiar with the balance-of-payments definition of 'trade', departures from the Agreement's coverage are explained. Text boxes ('Food for Thought') are included to stimulate further thinking about the core concepts and implications of the Agreement.
Average customer rating:
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Pollution Prevention and Abatement Handbook, 1998: Toward Cleaner Production
United Nations Environment Programme ,
World Health Organization , and
Inc World Book
Manufacturer: World Bank Publications
ProductGroup: Book
Binding: Paperback
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ASIN: 082133638X |
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Gender Mainstreaming in the Multilateral Trading System: A Handbook for Policy Makers and Other Stakeholders (Gender Mainstreaming in Development Series)
Mariama Williams
Manufacturer: Commonwealth Secretariat
ProductGroup: Book
Binding: Paperback
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ASIN: 0850927366 |
Book Description
This manual provides a comprehensive resource on the topical issue of multilateral trade.
Average customer rating:
- Informative but needs update
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World Directory and Handbook of Hardmetals: And Hard Materials
Kenneth J. A. Brookes
Manufacturer: Metal Powder Industries Federation
ProductGroup: Book
Binding: Hardcover
General
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
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ASIN: 0950899542 |
Book Description
This title celebrates the discovery of tungsten carbide and combines an illustrated explanatory text and Handbook with a comprehensive technical and commerical Directory covering manufacturers, material grades and their properties, products, principal users and suppliers of raw materials etc.
Customer Reviews:
Informative but needs update.......2007-05-25
Contains detailed information onhardmetal properties and manufacturing techniques.
Supplier names need to be updated.
Book Description
From one of the country's top experts on international trade, here is a guide on how to start and run an import or export business. Aimed at both start ups and established businesses, it shows how to enter international trade markets quickly, economically, and with a minimum of study. Based on the author's decades of personal experience, the book shows entrepreneurs how to start an export management or trading company; help small manufacturers plan an export program; and also outlines the basics of successful importing. Coverage includes financing, insurance, and government relations. Anecdotes enliven the text and dramatize key points.
Customer Reviews:
Used It For Class!.......2000-04-02
I use this book for my International Business class in college and it has become a second bible for me. There are detailed examples and countless explanations of all the necessary forms and permits as well as rules and regulations are all included in an easy to understand format. If you ever wanted to know the in's and out's of importing/exporting, if you've always wanted to start your own side business as an importer or simply if you are a student in any type of Business class then this book IS a must.
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Nations of the World 2006: A Political, Economic & Business Handbook (Nations of the World)
Manufacturer: Grey House Publishing
ProductGroup: Book
Binding: Paperback
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ASIN: 1592370799 |
Book Description
This best-selling and up-to-date survey of decision analysis concepts and techniques is accessible to students with limited mathematical backgrounds. It is designed for advanced undergraduate and MBA-level courses in decision analysis and also for business courses in introductory quantitative methods. (Prerequisites: college algebra; introductory statistics.)
Customer Reviews:
Reviewer.......2005-08-25
I am interested in succint yet exhaustive/substantive coverage of the topic for use in real-world corporate finance applications. I found the book to be verbose and not sufficiently to the point. The author peppers a few key insights in endless dialogue, which I find a bit tiresome. The text could be better organized to highlight key points and provide greater substance and less fluff. Definition of terms could be far better written even for an introductory text.
I suspect I am the wrong target audience.
A clear, accessible introduction to an important field........1999-07-23
This is a very accessible book. My classes routinely commend it. It begins by emphasizing the importance of clearly distinguishing between values, decisions and facts. It discusses the need to clarify one's values and then determine the decisions and facts that are relevant. It then discusses sensitivity analysis techniques for identifying which facts are crucial to your analysis. It discusses techniques for deciding when to gather further information. Finally it provides a very accessible discussion of how probability theory can be used to assess your payoff from different decisions. Dr. Robert F. Bordley, General Motors
Studying for an MBA - buy this book.......1999-06-02
A perfect balance for those with mathematical expertise and those without - this book provides a well written and comprehensive view of decision making. Lots of easy to understand and relevant case studies - complete with answers.
I needed to get on top of this subject for my MBA course and, although there is a lot to this subject, in one book there is everything one could possibly need to know.
For corporate decision makers needing to get on top of the subject, this book provides a detailed enough insight to the subject to get started straight away. Its strength is that it is not trying to sell a Microsoft Excel add-in - in fact, it shows how to do without Excel add-ins (although these do make the job a lot easier).
Five stars.
The best available intro to normative decision analysis.......1997-06-06
This is the best book available today for individuals interested in an introduction to normative (as opposed to descriptive) decision analysis. Although it's accessible to readers with minimal mathematical training, it is also very satisfactory for those with more mathematical sophistication, and I use it regularly as a reference in my own professional work. Clear explanations, excellent problems and exercises, and very well-organized. I highly recommend it.
Michael S. Johnson, Arete Consulting, Portland, OR
Average customer rating:
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Making Hard Decisions: Introduction to Decision Analysis (with CD-ROM)
Robert T. Clemen , and
Terence Reilly
Manufacturer: Duxbury Press
ProductGroup: Book
Binding: Hardcover
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ASIN: 0534394299 |
Book Description
This text teaches the fundamental ideas of decision analysis, without the burden of extensive mathematical skills. This new version incorporates and implements the powerful DecisionTools® by Palisade Corporation, the world's leading toolkit for risk and decision analysis. At the end of each chapter, topics are illustrated with step-by-step instructions for DecisionTools®. The Third Edition adds new material on valuing real options and organizational use of decision analysis and updates on behavioral decision theory. Twelve cases from the Darden School, University of Virginia, have been included.
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Framing Effects In Taxation: An Empirical Study Using the German Income Tax Schedule (Contributions to Economics)
S. Traub
Manufacturer: Springer
ProductGroup: Book
Binding: Paperback
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ASIN: 3790812404 |
Book Description
The subject of this work is framing effects in the perception of taxation. Its purpose is to demonstrate that the framing of the tax system, i.e. describing the tax system either in terms of gains or losses, can significantly alter peoples preferences for taxation. In order to investigate such framing effects empirically , a large survey among the personnel of several North-German firms was conducted. The first part of the book gives a comprehensive survey of the literature concerned with framing effects a task that has not yet been done - and also provides new insights into the theory of framing. The second part reports on the results gained from our empirical investigation. It is shown that people indeed are susceptible to framing effects in the way hypothesized. The results strongly support Richard Thaler's endowment-effect hypothesis.
Books:
- Veterinary Public Health and Control of Zoonoses in Developing Countries
- Visual Statistics Text with Student CD-ROM package
- West's Federal Taxation: Individual Income Taxes 1998
- When Genius Failed: The Rise and Fall of Long-Term Capital Management
- Workbook on Cointegration (Advanced Texts in Econometrics)
- Your Money or Your Life: Why We Must Abolish the Income Tax
- 2000 Census of Population and Housing, Nebraska, Summary Population and Housing Characteristics
- 2000 Pay To Win: How America's Successful Companies Pay Their Executives
- 7 Chart Patterns That Consistently Make Money
- Advanced Strategies in Financial Risk Management (New York Institute of Finance)
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The Concierge: Key to Hospitality
The Concierge Manual, Third Edition
Start Your Own Personal Concierge Service (Entrepreneur Magazine's Start Ups)
Neon Signs of Service
Beyond the Red Carpet: Keys to becoming a successful personal assistant
