Customer Reviews:
Great reference/cheat sheet.......2007-07-26
I have used this book on all my performance reviews, it is so good, that I could not stop picking phrases from it, and my boss had to tell me to be "less verbose" in my self assessment!
Book for new managers.......2007-07-15
This book was recommended in one of my management classes. I was able view it during one of the class breaks. Immediately, I knew it will save me time and effort. Many useful phrases to help and prompt thoughts for reviewing team members.
A good guide .......2007-07-05
I purchased this guide for the supervisors on my team because it gives phrases to use when appraising employees. Its also gives phrases to use when writing awards or other evaulations of performance. The guide is organized into different areas-teamwork, communication skills, productivity, etc. which helps find helpful phrases to use. This guide is simple but elegant in its usefulness.
Who needs this? .......2007-06-12
If I sat on a toilet all day thinking of sycophantic half-sentences, this is probably what I'd come up with. I hate to think about what the brain-dead, incompetent boob who needs a book like this looks like.
It's management speak like this crap that inspired movies like Office Space and television shows such as The Office and Just Shoot Me. On that note, maybe I should give this book five stars.
One thing's for certain, anyone in your office who orders this book should be fired immediately.
Helpful Tool.......2007-05-16
Very helpful tool in writing performance reviews and avoiding redundancy when writing performance reviews.
Book Description
The Guides to the Evaluation of Permanent Impairment has been the disability professional's reference of choice for more than three decades. The new Guides Fifth Edition delivers state-of-the-discipline information you can put to practical use in your day-to-day applications immediately. Get the most current, consensus-based, scientific and clinical information from every relevant medical specialty. It features:
-Enhanced coverage of chronic pain assessment
-New conditions, such as HIV and latex allergy
-Major enhancements to cardiology, skin, visual, respiratory and musculoskeletal systems
-Standardized formatting across topics makes it the most accessible Guides ever
Customer Reviews:
Guides to the evaluation of Permanent Impairment.......2007-06-02
This book is jam packed and jelly shut with powerful information for the sharp expert who simply needs to just fine tune his or her skills. This is also a must for every primary caregivers personal library.
better, but could still use improvement.......2007-03-04
Several chapters, such as the one on the spine, lower extremities, skin, and pulmonary system are, indeed, quite well-written and fairly easy to follow.
The chapter on upper extremities, however, is simply in deplorable shape.
Moreover, the AMA guides did not do a good job of explaining when it is appropriate to use a certain method and when it is not. in many cases, the evaluator is not sure which method to use, even after a careful reading of the guides.
The overarching philosophy of the Guides is not explained as well as it should be.
All in all, however, a vast improvement over the much more difficult to use fourth edition.
needless to say, a physician using this book needs both an instructor and an appropriate patient population to refine his/her skills as a disability evaluator.
Better than Ambiem and a shot .......2007-01-10
Absolutely the best bedtime reading to fall quickly asleep. Much more effective than 1-4th Editions. Richard S Glosser MD Orthopedic Surgeon.
AMA Guides.......2007-01-04
It's the standard. Can't get around it. Examples are very good. Read through the examples for a thorough understanding and you'll be fine.
Business purchase.......2006-02-28
I ordered these for independent adjusters who work for my firm, and they find them indispensable. Because I am not an adjuster, I am unable to evaluate them.
Average customer rating:
- Effective Strategic Management Tool
- The Balanced Scorecard - translating strategy into action
- they are the ones
- Are you adding or destroying value ? - Find it out with The Balanced Score Card
- Aligning four key business areas to your vision and strategy
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Balanced Scorecard
Kaplan
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Similar Items:
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The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
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Strategy Maps: Converting Intangible Assets into Tangible Outcomes
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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
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Alignment: Using the Balanced Scorecard to Create Corporate Synergies
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Performance Dashboards: Measuring, Monitoring, and Managing Your Business
ASIN: 0875846513 |
Book Description
Here is the book-by the recognized architects of the Balanced Scorecard--that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals.
Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories-financial performance, customer knowledge, internal business processes, and learning and growth-to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives.
The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard.
The Balanced Scorecard provides the management system for companies to invest in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings. It will change the way you measure and manage your business.
Customer Reviews:
Effective Strategic Management Tool.......2007-10-16
The book is a classic that has revolutionalised the way executives view their organizations, be it a for profit or not-for-profit entity. The Balanced Scorecard, an approach to strategic management that was developed by Robert S Kaplan and David P Norton, is a concept for measuring a company's activities in terms of its vision and strategies, to provide managers with a comprehensive view of the performance of a business. The key new factor is focusing not only on financial results but also on the human issues that drive those outcomes, so that organizations focus on the future and act in their long-term best interest.
The traditional means of measuring success through financial performance focuses on achievement to date. It is backward looking and can be counter productive in terms of securing a successful financial future. According to Kaplan and Norton financial measures are inadequate for guiding and evaluating the drive that information age firms must make to create future value through investment in customers, suppliers, employees, processes, technology and innovation.
The Balanced Scorecard balances financial success with processes that will generate success in the future. The scorecard retains a financial perspective and achieves balance by introducing a customer perspective, an internal perspective and a learning and growth perspective. In addition, it introduces objectives and measures, identifying both critical success factors and critical measurements.
The Balanced Scorecard is a management system (not only a measurement system) that allows organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the Balanced Scorecard transforms strategic management from an academic exercise into the nerve centre of an enterprise.
The Balanced Scorecard methodology builds on some key concepts of previous management ideas such as Total Quality Management (TQM), including customer-defined quality, continuous improvement, employee empowerment, and measurement-based management and feedback.
The Balanced Scorecard suggests that we view the organisation from four perspectives, namely the financial perspective, customer perspective, internal business processes and learning and growth perspective. The approach requires managers to develop metrics, collect data and analyze it relative to each of these perspectives.
This outstanding book is recommended to managers at all levels of an organisation, as well as business management students and strategy consultants.
The Balanced Scorecard - translating strategy into action.......2007-10-06
The order process was quick and easy,the information updates on status of delivery were accurate, the book arrived before ETA, and it was in excellent condition.
Thank you for a great transaction.
Now I just have to read it!!!
Regards
Breed Lewis
they are the ones.......2007-04-09
They invented it and there's no way to plan a BSC without knowing where it came from.
You don't notice that it's been 10 years since it was written.
Are you adding or destroying value ? - Find it out with The Balanced Score Card.......2006-07-13
The financial performance of an organization is essential for its success. Even non-profit organizations must deal in a sensible way with funds they receive.
In 1992, an article by Robert Kaplan and David Norton entitled "The Balanced Scorecard - Measures that Drive Performance" in the Harvard Business Review caused a lot of attention for their method, and led to their business bestseller, "The Balanced Scorecard: Translating Strategy into Action", published in 1996.
In this book Robert S. Kaplan and David P. Norton develop and describe the Balanced Score Card, a multidimensional approach to measuring corporate performance that incorporates both financial and non-financial factors.
The Balanced Score Card method of Kaplan and Norton is a strategic approach and performance management system that enables organizations to translate a company's vision and strategy into implementation, working from 4 perspectives:
1. financial perspective,
2. customer perspective,
3. business process perspective,
4. learning and growth perspective.
- Financial perspective: Kaplan and Norton do not disregard the traditional need for financial data. Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. With the implementation of a corporate database, it is hoped that more of the processing can be centralized and automated. But the point is that the current emphasis on financials leads to the "unbalanced" situation with regard to other perspectives. There is perhaps a need to include additional financial-related data, such as risk assessment and cost-benefit data, in this category.
- Customer perspective: recent management philosophy has shown an increasing realization of the importance of customer focus and customer satisfaction in any business. These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good. In developing metrics for satisfaction, customers should be analyzed in terms of kinds of customers and the kinds of processes for which we are providing a product or service to those customer groups.
- Business Process perspective refers to internal business processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These metrics have to be carefully designed by those who know these processes most intimately. In addition to the strategic management process, two kinds of business processes may be identified: a) mission-oriented processes, and b) support processes. Mission-oriented processes are the special functions of government offices, and many unique problems are encountered in these processes. The support processes are more repetitive in nature, and hence easier to measure and benchmark using generic metrics.
- Learning and Growth perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. Government agencies often find themselves unable to hire new technical workers and at the same time is showing a decline in training of existing employees. Kaplan and Norton emphasize that 'learning' is more than 'training'; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools such as an Intranet.
The integration of these four perspectives into a graphical appealing picture have made the Balanced Scorecard method a very successful methodology within the Value Based Management philosophy.
In addition to this book you may want to consider the following books on the subject:
- Robert S. Kaplan. Alignment: Using the Balanced Scorecard to Create Corporate Synergies.
- Paul R. Niven. Balanced ScoreCard Step-by-Step: Maximizing Performance and Maintaining Results.
- Paul R. Niven. Balanced ScoreCard Step-by-Step for Government and Nonprofit Agencies.
- Nils-Göran Olve. Performance Drivers: A Practical Guide to Using the Balanced Scorecard.
- Robert S. Kaplan. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment.
- Robert S. Kaplan. Strategy Maps: Converting Intangible Assets into Tangible Outcomes.
- Robert S. Kaplan. Putting the Balanced Scorecard to Work.
- Robert S. Kaplan. The Balanced Scorecard: Measures That Drive Performance.
Aligning four key business areas to your vision and strategy.......2006-01-11
This book has become a classic in the field of business management. The 'balanced scorecard' has surely been referenced enough to include it in the dictionary. Robert Kaplan is the Arthur Lowes Dickson Professor of Accounting at Harvard Business School. His co-author David Norton is the president of Renaissance Solutions, Inc.
This book tackles gracefully a quite common theme these days: how to turn your beautiful and inspired vision into its corresponding actions throughout your company.
Most companies act on short-term financial reward. In the Balanced Scorecard, actions and rewards are based on the additional aspects of employee learning and growth, internal business processes and customer knowledge. When these are all in alignment, the financial future is rosy.
This book reminded me of the aphorism, "What you measure is what you get." Once you learn what to measure, you experiment with different perfomance drivers.
Five Stars
Book Description
Written for future teachers and experienced educators, Classroom Assessment for Students in Special and General Education, second edition provides the skills needed to effectively use assessment, particularly informal assessment, in understanding the needs of the whole student.
The primary book on classroom assessment procedures is now revised with the latest in authentic, curriculum and performance-based assessment measures with direct connections to instruction, IEP development, and reporting to parents. The focus is on providing teachers with a variety of assessment procedures, the why, what and how of testing, directions on how to construct, administer, score, interpret, graph, monitor, write, and report assessment results.
General K-12 Inservice Teachers.
Customer Reviews:
Easy Read.......2007-07-31
This book was easy to read and gave excellent examples and case studies. it was short and to the point and didn't drag on an idea. It was also informative in that it gave you when it was the author's bias or actual studied facts.
Graduate student review of Program Evaluation.......2006-03-14
This book is used as a text book in my graduate class on evaluation in Instructional Technology. The book is clear, easy to understand, thorough and a good "primer" on evaluation.
The best evaluation survey text.......2005-02-24
This text surveys evaluation theory and practice in a manner that is easy to understand and teach. It's appropriate for undergraduate or graduate work in performance evaluation. The authors do an excellent job of reviewing the history and key literature. They also briefly explain popular methodologies and discuss different approaches, such as objective and holistic. The book includes case study material that highlights processes, advantages, drawbacks, and potential problems of evaluation efforts. The authors avoid consulting hype and focus on building the evaluation body of knowledge. An update with Fitzpatrick listed as the first author is now available and also is excellent.
All models evaluation book.......2000-08-05
Even though it is not an Evaluation Manual which sometimes comes in handy for conducting evaluation studies, it is a very good book. I have used it for my Masters Program (at Universidad del Valle de Guatemala) and found it very useful both for the theoretical and for the practical parts.It covers all major models tracing their origins. I plan on using it for my Doctoral Program, at Universidad de Costa Rica.
Very Thorough.......2000-02-05
I've been using this book as a resource for evaluating programs at our college and for my doctoral research. The book is well organized and contains several examples and paradigms with which to evaluate programs in both govermental and corporate settings. Expensive book but one that you'll keep handy!
Book Description
This revised and greatly expanded edition of the 1988 handbook offers teachers at all levels how-to advise on classroom assessment, including:
- What classroom assessment entails and how it works.
- How to plan, implement, and analyze assessment projects.
- Twelve case studies that detail the real-life classroom experiences of teachers carrying out successful classroom assessment projects.
- Fifty classroom assessment techniques
- Step-by-step procedures for administering the techniques
- Practical advice on how to analyze your data
Order your copy today.
Customer Reviews:
Classroom Assesssment Review.......2006-08-07
Excellent book! Angelo was very clear and concise in guiding teachers through the assessment process.
CATs for the classroom.......2005-08-14
The text was used in a course through UW Stout and it is a very good resource for methods that can be used to assess learners progress towards a goal. Great tool to have on the bookshelf!
A Classic.......2004-08-03
Cross and Angelo is a classic text that all professors should have in their teaching and learning library. The techniques are concrete, simple, and powerful. This is not a theory book but truly a handbook of techniques that will not only improve your teaching but more importantly improve your students' learning.
Sourcebook Of Best Teaching Techniques.......2002-07-24
Although the title is certainly somewhat misleading, this is a good sourcebook of the best teaching techniques culled from a wide range of instructional situations. There is something here for everyone in every situation, elementary ed, high school, community college, and yes, those of us at universities too.
I can't imagine many educators who will not find something to improve their teaching effectiveness in this book. A great advantage is that each technique is presented individually so that you can literally pick and choose and then try them out without having to read extensively to understand the potential for each.
If you teach (this is my 25th year teaching college), I recommend two books once you have spent a few years at it and want to continue to improve your effectiveness....this one and Nobel Laureate Richard Feynman's "Six Easy Pieces"
Both more and less than I expected.......2001-10-18
The rating of 4 stars I'm giving this is a combination of 3 stars and 5 stars. Some of the techniques presented are worth the 5 stars; the lack of actual forms or examples as administered is the 3 stars. There are many examples of each technique, but all are given as narrative descriptions, not as copies of the assessment form or handout.
One thing potential buyers should be aware of: THIS IS NOT A BOOK ABOUT GIVING TESTS. If you are looking for how to write tests, how to test your students, how to design exams, try James Popham or something similar. This is a book full of ways to survey your students to determine whether they are ready to learn, whether they are ready to absorb more information, whether they are understanding the material - but not tests.
Let me give you examples of the techniques I found immediately useful:
Technique #1: Background Knowledge Probe. This is to be given at the first class meeting, to see whether your students know what they're supposed to before they start your class. Here's how I administered it: I teach a course called "Quantitative Applications Software." It's mainly about using Microsoft Excel and related spreadsheets, and it's primarily for business majors to fill their core computer requirement. I prepared a survey form which had about 20 questions in all, with three columns to check off: "Know how to do this" (have studies it, remember it, can calculate it), "Have heard of this" (the concept is familiar but I don't remember how to figure it) and "Not familiar with this." The items to rate were divided into 3 categories: math knowledge (Square roots, exponents, order of operations); business concepts (compound interest, present value, mortgages, multi-state sales taxes) and Excel concepts - which is what the students would be learning, but some already know (built-in statistical functions, calculating loan payments, setting up invoicing systems, working with multiple files.) The students filled out this survey anonymously, so no one had to be embarrassed, and then after scanning the surveys, I announced that people who were unsure of the math concepts could get tutoring, people who knew all the Excel concepts might be able to test out of the course, and for everybody else, I would have an idea of how much time to spend explaining background math before introducing an Excel function.
Technique #25: Student-generated test questions. Students have to generate both questions and answers. This allows you to see what they think is the most important material they've studied so far, whether they've done only the homework or also studied handouts and their lecture notes, and whether they can organize their thinking. This one should be done only after you've already given the students at least one exam or a few quizzes, so that they know the length and difficulty of questions you expect.
On the other hand, many of the techniques are not very useful for my subject area - some are writing-intensive and don't fit in with a course that is mostly hands-on lab work; some require students to list pros and cons of something - not necessarily feasible in a course where there's a fixed minimum of material that MUST be covered, whether the students like it or not. More useful, I suspect, for classes where there are issues and current events and discussions, than for computer science basics.
Book Description
Now with a free SINGWIN CD-ROM, Evaluating Practice, Fourth Edition is even easier for readers to understand and apply data analysis.
Unsurpassed among human service evaluation books, Evaluating Practice, Fourth Edition, includes the innovative SINGWIN program, created by Charles Auerbach, David Schnall, and Heidi Heft Laporte of Yeshiva University. Evaluating Practice instructs readers on managing cases and charting and filling out scales. Although the authors are best known within the social work discipline, this book can also be used in other professional programs such as nursing, counseling, psychology, and psychiatry. The free supplement with practice test questions provides a number of helpful exercises.
For anyone interested in social work at both the undergraduate and graduate level. Also for those interested in psychology, counseling, psychiatry, or psychiatric nursing.
Customer Reviews:
A great text book..........2007-01-02
I ordered this textbook for an MSW course, and it's wonderful. I love all the examples and the software that comes with it.
Another Edition to a fantastic text.......2005-08-10
This new edition of the text once again proves that these authors are the masters of single subject research. I have used this text for five years in my graduate methods course and am completely satisfied with their coverage of the material of single subject research design. Just when a researcher thought it could not get any better, this new edition comes along with updates to the software.
Get this book.
enough is enough.......2005-03-22
I was pleased to hear that this text had been assigned in a graduate research course at my graduate school of social work. I'm seriously disappointed. I would not recommend this text's continued use. It is excessively repetitive, constantly restating previous material (commonly referred to as 'rehashing'), and, as a sidebar, i can't help but mention an irritating habit of unnecessary references to material yet to come ('we'll talk about that more in chapter 14.'). The writing style is terribly wordy, and in a weighted, clunky pseudo-conversational style that rarely is effective in a textbook. The actual technical information is obscured in a constant river of verbiage, usually in page after page of solid block text, the least helpful format when learning technical information (or when subsequently searching for specific information or techniques). The result? It serves as a strong sedative. Finally, the authors repeatedly express apologies, in what eventually (by page 350) feels like an obsequious and cloying manner, for putting forward an empirical and accountable approach to clinical practice. The worst, though, is the repetition of material, as if the reader were an idiot. The sheer relentlessness of it is what is so galling, and at $100 bucks, neither affordable nor worth the investment. There are other texts out there with clearer, cleaner, more articulate prose, that are more respectful of the reader, and at half the price, such as the classic and affordable: Single-Case Research Designs: Methods for Clinical and Applied Settings by Alan E. Kazdin. Ignore the pollyanna reviews above and below, and avoid this text, or if on the syllabus, protest and suggest an alternative.
A Classic in Practice Evaluation.......2003-11-13
Bloom, Fischer and Orme continue to make an unique contribution to improving practice in the human services by providing a road map by which practitioners can evaluate their effectiveness. I've been using their text book for over 15 years in teaching practice evaluation and in has been an invaluable help. The new edition has a CD Rom with SingWin, CAAP,and CAAS which I was able to install in Windows XP Home edition. You must install CAAS before CAAP for it to work. The sofware computerizes record keeping, score computation, and graph construction. I strongly reccommend this textbook for human services faculty.
Customer Reviews:
Great text- old edition BETTER than new.......2007-08-14
I used this text in 2006 for a 300-level (upper-level undergraduate) psychology class called "Psychological Tests and Measures" that was taught by a PhD whose "thing" was tests and measures.
This text was better written than the following editions...and I paid next to nothing for it.
FYI I earned an A for the class and graduated with a BS in psychology last year.
ALSO GREAT STUDY MATERIAL FOR THE PSYCHOLOGY GRE!!!!!!!!!!!
Product Description
In the wake of the accountability movement, school administrators are inundated with data about their students. How can they use this information to support student achievement? This book presents a clear and carefully tested blueprint for school leaders. It shows how examining test scores and other classroom data can become a catalyst for important schoolwide conversations that will enhance schools' ability to capture teachers' knowledge, foster collaboration, identify obstacles to change, and enhance school culture and climate.
Customer Reviews:
Useful how-to book on data use in schools.......2007-06-14
Data Wise is exactly as the title describes. It tells you exactly how to implement data use in your school with case studies/examples. Great for all levels of experience, especially those just starting out. Little to no background knowledge in the area is required to benefit from the book. Lingo and definitions are given in the beginning. Great for use by all educators.
Fast Shipping!.......2007-02-06
I didn't expect for this book to arrive as quickly as it did! It came in just a few days. (With standard shipping) I was very pleased!
Average customer rating:
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Planning, Implementing, and Evaluating Health Promotion Programs: A Primer (4th Edition)
James F. McKenzie ,
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