104 Activities That Build: Self-Esteem, Teamwork, Communication, Anger Management, Self-Discovery, Coping Skills

104 Activities That Build: Self-Esteem, Teamwork, Communication, Anger Management, Self-Discovery, Coping Skills
Average customer rating:

Awesome book for group leaders

Games for all kinds of reasons

A must for social skills

even more great techniques

Too simple, too vague

104 Activities That Build: Self-Esteem, Teamwork, Communication, Anger Management, Self-Discovery, Coping Skills
Alanna Jones
Manufacturer: Rec Room Publishing
ProductGroup: Book
Binding: Paperback

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Team-Building Activities for Every Group

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Easy Activities for Building Social Skills: Dozens of Effective Classroom Strategies and Activities to Teach Cooperation and Communication, Manners and Respect, Positive Behavior & More

Ready-to-Use Social Skills Lessons & Activities for Grades 7-12 (J-B Ed: Ready-to-Use Activities)

ASIN: 0966234138

Customer Reviews:

Awesome book for group leaders.......2007-10-03

This book is great, it has provided me with some awesome ideas that truly engage the kids I work with. It is truly amazing how some of these activities are meaningful to kids at 8 and at 17....I love this book and highly recomend it to anyone who wants to do positive activities with kids.

Games for all kinds of reasons.......2007-09-25

This games in this book are great for introductory activities, building a positive and socially interactive classroom environment, binding a group "community", easing into collaborative or cooperative learning activities, and engaging ways to take a break from more serious classroom pursuits.

A must for social skills.......2007-08-23

This book is so fun ad has a great range of activities and skills. This would be a great tool to use with any group, I use it to help with social skills training and my class has really enjoyed it. I don't know if they realize that they are learning, but they are!

even more great techniques.......2007-01-16

Once again, a great technique book to have up a therapists' sleeve.

Too simple, too vague.......2007-01-10

I found that the activities in this book are too simple, and not flexible enough to adapt to the wide range of teens in my line of work.

Busting Loose From the Money Game: Mind-Blowing Strategies for Changing the Rules of a Game You Can't Win

Average customer rating:

not worth your time
This book has NOTHING to do with money. Don't waste your time or money
Is Comfort Important To You?
An Amazing Book
Author FAILS to prove his thesis, to put his money where his mouth is.

Busting Loose From the Money Game: Mind-Blowing Strategies for Changing the Rules of a Game You Can't Win
Robert Scheinfeld
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

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ASIN: 0470047496

Book Description

Real people, real transformations!

"Absolutely amazing! It completely shifts your paradigm for life. One of the most wonderful things about it is that the results are immediate. My whole perception and relationship to money has undergone a major, substantial change."
—Chris Attwood, writer and teacher, California

"I've spent most of my life trying to figure out what's true and what's real. I have to say I now have a clear glimpse into what it really is."
—Tom Hill, Colorado

"Before Busting Loose from The Money Game, I was very unhappy and frustrated in my life. I was driven to find more ways to make money. I changed jobs, cities, countries, went back to school, read books. Financially, the stress was causing anxiety attacks and migraines so severe I stayed in bed. The joy I feel now is priceless. Money is there when I need it, in the amount that's needed, no matter what occurs (car repairs, unplanned trips, etc.). It's absolutely amazing!"
—Suresh Thakoor, Texas

"As a retired professor on a fixed and limited income, I always lived from a tight budget and felt compressed by it-especially at the end of the year. I don't use a budget anymore and have opened up new streams of income that were always closed to me in the past."
—Howard Rovics, Connecticut

"It opened a whole new dimension for me and shifted my perspective on life completely. I especially love how practical it is. The application is so simple, so effective . . . and fun!"
—Doris Kahle, Hagen, Germany

"I'd had a lot of success in the corporate arena, made a ridiculous amount of money and lost a ridiculous amount of money. But I was caught in a cycle of making it, losing it. I needed to break that cycle-for myself and my family-and this gave me the keys to do that. Busting Loose from The Money Game opened a window I had no clue even existed. This is very cutting-edge, a revolutionary approach to unwrapping yourself from limitations. If you're not satisfied with where you are financially and you're concerned about your future, get this book!"
—Ben Coleman, Texas

Customer Reviews:

not worth your time.......2007-10-06

I am what my friends call money and self help obsessed...so reading this book was no stretch for me. I can honestly say that I have read a lot of books on money, and a lot of books about freeing you mind...and this is the WORST book written on both subjects. I totally wasted my time, please take my advice and don't waste yours. Every chapter left me thinking...WHAT? no seriously what is he talking about? It was worthless and I would never recommend it to anyone.

This book has NOTHING to do with money. Don't waste your time or money.......2007-09-30

This book has nothing to do with money. It is a book full of vain philosophies, none of which are backed with any proof whatsoever. If you are looking for good books on managing money, getting out of debt, or building wealth I would recommend books such as: The Total Money Makeover by Dave Ramsey; Rich Dad, Poor Dad by Robert Kyosaki; Multiple Streams of Income by Robert Allen; and Money, What Financial "Experts" Will Never Tell You by Alan Williams, Peter Jeppson, and Sanford Botkins. Also check out the website and resources found at [...].

Is Comfort Important To You?.......2007-09-28

Like others have said, the idea is the world, including the human experience is holographic. Maybe it's true, maybe it's not. I'd save a lot then expect to lose it over the course of a year or more it would take you to cross the mental point where you 'bust loose' and really convince yourself that life and money aren't real. At the very least, do not owe anyone money. I just could not vibe with this book for long. I'd rather save, invest and get stuff I want.

Try the library. I never read it now.

An Amazing Book.......2007-09-20

This is an amazing book that really helps the reader to eliminate the sources of dissatisfaction in his/her life if one is willing to commit to The Process. After just a few short days of using The Process I have had some incredible personal breakthroughs and I eagerly look forward to what else I create within my life experience.

My inspiration to buy this book came largely from the few really negative reviews written on this site. Thank you to all those who shared their fears in the form of attacks against the book and its author. I have been clearly shown again that there is tremendous value in that which stirs up so much emotion as people keep their death grip on obsolete views of the nature of life. The world never was flat just because people believed that to be true, acted as if it were true, and invested their lives in protecting those beliefs.

In the pages of this book you will not find strategies on how to earn more money or to protect what you already think that you have, however you will find a strategy to recover all of the energy and power that you have given to your life situations. As you recover this power you will have the capacity to act more boldly to pursue the unique authentic life that you came here to live.

If you have any inclination to buy the book, just go for it. Then give yourself the gifts of reading it with an open mind and applying its wisdom to your life.

Whether you liked the book or not - HAVE A GREAT DAY!!!!

Author FAILS to prove his thesis, to put his money where his mouth is. .......2007-08-19

The author proposes that money is an illusion (agreed)and that you can create all the money you want by fully transcending the illusion. He gives a primitive method to eliminate negative beliefs and emotional charges about money --(Psycanics offers a more precise, faster, less painful and more powerful technique.) The book is well written and interesting, even plausible. The reason I fail the book with 1 star is that, at the end, the author states that it is possible to have an infinite abundance of money (one way is writing "magic" checks that are always good). However, the author apparently has never done this. He says he still has multiple streams of normal income from books and businesses and speaking engagements. Until the author proves his thesis by eliminating all human income sources and actually lives wealthy by the means he proposes, this book is just a FANTASY.

Team-Building Activities for Every Group

Average customer rating:

Don't let anyone borrow this!
Did not buy this item
The best activity book
Great for church youth groups and leadership teams!
waste of time and money

Team-Building Activities for Every Group
Alanna Jones
Manufacturer: Rec Room Company
ProductGroup: Book
Binding: Paperback

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ASIN: 0966234162

Book Description

107 interactive games and activities can be found in the pages of this easy-to-use book. Each game is fun, experiential, easy to lead, unique, and requires minimal resources. With 65 team challenges and 42 activities that help any team get to know one another, become comfortable with each other, and open up, there is something for every group.

If you work with youth, corporate groups, therapy groups, church groups, scouts, families, school groups, sports teams, at camp, or with any other group who must work together you will find helpful games and activities in this fun, energetic, and purposeful book!

Customer Reviews:

Don't let anyone borrow this!.......2007-05-11

I've bought this book SEVERAL times and it keeps disappearing!...so be sure you HOLD onto your copy! I've used these activities for workshops, trainings, conferences, meetings...with all sorts of groups....adults and teens, leadership and prevention and alumni....etc. Great resource!

Did not buy this item.......2007-05-03

Don't know why this is here as I never purchased this item.

The best activity book.......2007-01-11

I'm a peer facilitator, and this is definitely the best group activity book that I've used. I've always gotten the best response from the activities in this book...they seem to be the most fun for the kids to do, while still teaching important lessons. The book is also very easy to read and understand.

My fellow Peer facilitators and I have about 25 different activity books to choose from, and this is always the one that we each try to grab every week before anyone else gets to it!

Great for church youth groups and leadership teams!.......2007-01-10

I use this book all the time at church with my youth group and with the adult leaders. I have found great mixers in the front of the book to help people get to know one another and in the back of the book the chapter called Open Up has good activities to get people to share about themselves more easily. The middle is filled with tons of team-building activities and it is easy to find something that fits my needs, from a short table game challenge for our weekly dinner to more involved teamwork tasks for our weekend retreats. I also find useful activities for leadership meetings to build community among the adult leaders of the youth group as well. This is the most user friendly and comprehensive team-building book I have found!

waste of time and money.......2006-11-10

Get Theater Games for the Classroom. It is a great community building system. It is not just about theater, read my review for that book, but again, DO NOT GET THIS BOOK!

Moneyball: The Art of Winning an Unfair Game

Average customer rating:

Moneyball
Moneyball as antidote to stupidity
Amazing Insight
A Must for Baseball Fans
Amazing book for every level of baseball fan

Moneyball: The Art of Winning an Unfair Game
Michael Lewis
Manufacturer: W. W. Norton & Company
ProductGroup: Book
Binding: Paperback

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ASIN: 0393324818

Amazon.com

Billy Beane, general manager of MLB's Oakland A's and protagonist of Michael Lewis's Moneyball, had a problem: how to win in the Major Leagues with a budget that's smaller than that of nearly every other team. Conventional wisdom long held that big name, highly athletic hitters and young pitchers with rocket arms were the ticket to success. But Beane and his staff, buoyed by massive amounts of carefully interpreted statistical data, believed that wins could be had by more affordable methods such as hitters with high on-base percentage and pitchers who get lots of ground outs. Given this information and a tight budget, Beane defied tradition and his own scouting department to build winning teams of young affordable players and inexpensive castoff veterans.

Lewis was in the room with the A's top management as they spent the summer of 2002 adding and subtracting players and he provides outstanding play-by-play. In the June player draft, Beane acquired nearly every prospect he coveted (few of whom were coveted by other teams) and at the July trading deadline he engaged in a tense battle of nerves to acquire a lefty reliever. Besides being one of the most insider accounts ever written about baseball, Moneyball is populated with fascinating characters. We meet Jeremy Brown, an overweight college catcher who most teams project to be a 15th round draft pick (Beane takes him in the first). Sidearm pitcher Chad Bradford is plucked from the White Sox triple-A club to be a key set-up man and catcher Scott Hatteberg is rebuilt as a first baseman. But the most interesting character is Beane himself. A speedy athletic can't-miss prospect who somehow missed, Beane reinvents himself as a front-office guru, relying on players completely unlike, say, Billy Beane. Lewis, one of the top nonfiction writers of his era (Liar's Poker, The New New Thing), offers highly accessible explanations of baseball stats and his roadmap of Beane's economic approach makes Moneyball an appealing reading experience for business people and sports fans alike. --John Moe

Book Description

"One of the best baseball—and management—books out....Deserves a place in the Baseball Hall of Fame."—Forbes

Moneyball is a quest for the secret of success in baseball. Following the low-budget Oakland Athletics, their larger-than-life general manger, Billy Beane, and the strange brotherhood of amateur baseball enthusiasts, Michael Lewis has written not only "the single most influential baseball book ever" (Rob Neyer, Slate) but also what "may be the best book ever written on business" (Weekly Standard).

I wrote this book because I fell in love with a story. The story concerned a small group of undervalued professional baseball players and executives, many of whom had been rejected as unfit for the big leagues, who had turned themselves into one of the most successful franchises in Major League Baseball. But the idea for the book came well before I had good reason to write it—before I had a story to fall in love with. It began, really, with an innocent question: how did one of the poorest teams in baseball, the Oakland Athletics, win so many games?

With these words Michael Lewis launches us into the funniest, smartest, and most contrarian book since, well, since Liar's Poker. Moneyball is a quest for something as elusive as the Holy Grail, something that money apparently can't buy: the secret of success in baseball. The logical places to look would be the front offices of major league teams, and the dugouts, perhaps even in the minds of the players themselves. Lewis mines all these possibilities—his intimate and original portraits of big league ballplayers are alone worth the price of admission—but the real jackpot is a cache of numbers—numbers!—collected over the years by a strange brotherhood of amateur baseball enthusiasts: software engineers, statisticians, Wall Street analysts, lawyers and physics professors.

What these geek numbers show—no, prove—is that the traditional yardsticks of success for players and teams are fatally flawed. Even the box score misleads us by ignoring the crucial importance of the humble base-on-balls. This information has been around for years, and nobody inside Major League Baseball paid it any mind. And then came Billy Beane, General Manager of the Oakland Athletics.

Billy paid attention to those numbers —with the second lowest payroll in baseball at his disposal he had to—and this book records his astonishing experiment in finding and fielding a team that nobody else wanted. Moneyball is a roller coaster ride: before the 2002 season opens, Oakland must relinquish its three most prominent (and expensive) players, is written off by just about everyone, and then comes roaring back to challenge the American League record for consecutive wins.

In a narrative full of fabulous characters and brilliant excursions into the unexpected, Michael Lewis shows us how and why the new baseball knowledge works. He also sets up a sly and hilarious morality tale: Big Money, like Goliath, is always supposed to win...how can we not cheer for David?

Customer Reviews:

Moneyball.......2007-10-16

If you love baseball and have any kind of appreciation for statistics, you'll love this book.

Moneyball as antidote to stupidity.......2007-10-05

Read Michael Lewis' Moneyball before the playoffs get too far along. As Lewis quotes someone in the book "Up till I was 14 years old, everything I learned about baseball came from broadcasters. And it was all b------t!" So before Joe Morgan et al start waxing eloquently about "manufacturing runs, etc." (which means abandoning the game that got you to the playoffs), you better immunize yourself with this book. It's simply the best baseball book ever.

Amazing Insight.......2007-10-03

Provides intriguing insight into the real skills that are required by a major leaguer and those coaching decisions that do and don't make sense.

A Must for Baseball Fans.......2007-09-28

Anyone who considers themselves a die-hard baseball fan must read this book.... but you knew that already.

Amazing book for every level of baseball fan.......2007-09-27

First off, this is not a book by Billy Beane, or anyone in the Oakland Athletics organization. This is a look at the use of Sabermetrics in baseball, originally thought up by Bill James, and how it can be used to help evaluate talent, and give you an edge in an unfair game, as the title states.

Reading this book, whether you are a casual or avid baseball fan, gives you a whole new look at the game of baseball, the way it is played, and the way teams are run. It breaks away from the norm, and shows that it is not the size of the payroll you have on your team, but how you use the money you have. Also, it is set a few years back, and it mentions some of the players that were scouted and drafted by Beane and his staff. It is nice now to read it, and see how these players have panned out.

Again, great book, flows very well, and I would recommend that if you are even a little interested, you pick this book up in a second.

Average customer rating:

A "must-read" for the sophisticated investor
An enlighting book
Ellis doesn't believe his own advice
A classic book on investing
well written and sensible book on investing

Winning the Loser's Game
Charles D. Ellis
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Hardcover

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ASIN: 0071387676

Book Description

"Winning the Loser's Game is considered by many to be a classic analysis of investing." Financial Planning

The premise of the bestselling Winning the Loser's Gamethat individual investors can achieve far greater success working with financial markets than against themhas grown increasingly popular in today's hard-to-predict markets. The latest edition of this concise yet comprehensive classic offers updated strategies to leverage the power of time and compounding, protect against down cycles, and more.

Download Description

This indispensable investment guide asks the question: How can an individual invest successfully when the majority always fails? In this updated edition of his book, Charles Ellis, one of today's most brilliant investment writers, answers this question and provides simple yet radical strategies on investing.

Customer Reviews:

A "must-read" for the sophisticated investor.......2007-10-16

An advanced look at how to invest in the markets. This is a must-read for all investors looking to get a deeper understanding of making money in stocks.

An enlighting book.......2007-09-25

This book gives a further mesage than "buy an index fund". It gives the reader a pragmatic view of investing. The message should be this "Investor know yourself and the scenario where your playing, then act consecuently". Investing is a serious activity and should be taken seriously. Too many traps are set for those who take it as game and too many avoidable dissapointments take place. This book is a great book and a must read for anybody, particularly for those who want to invest their money. For those who may want further reading I would encourage them to read Wealth: Grow It, Protect It, Spend It, and Share It (Paperback) (Wharton School Publishing Paperbacks) and The Little Book of Common Sense Investing: The Only Way to Guarantee Your Fair Share of Stock Market Returns (Little Book Big Profits), they're both easy to read and will give you further knowledge of how seriously investing is.

Ellis doesn't believe his own advice.......2007-05-16

Ellis manages an active fund, which completely goes against the premise of his book. If he truley believes what he wrote, he would act accordingly. However, that isn't why I gave the book 2 stars. I gave the book 2 stars because it is basically a 2-3 page paper expanded to be a full book by using fillers. There is one simple concept, and it doesn't take an entire book to get across.

A classic book on investing.......2007-02-09

Charles was not the first to blow the whistle on active investing but was the first to write a book for the average investor. His advise and counsel are outstanding. In fact he has been called by the current administration to establish criteria for self funded social security investing. The book is a basic tutorial every investor should have on his bookshelf.

Piscaqua Research in a study covering the period 1987-96 found that only 10 out of 145 major pension funds, or just seven percent, out performed a portfolio consisting of a simple 60%/40% mix of the S&P 500 index and the Lehman Bond index respectively.

Or is it logical I ask for you to believe that you can predict which actively managed funds will out perform, or are you overconfident of your skills? If you are trying to find the great fund managers who will out perform in the future ask yourself: what am I going to do differently in terms of identifying the future winning fund managers, than did the pension plans and their advisors? And if you are not going to something different what logic is there in playing a game at which others with superior resources have consistently failed?

If you a really serious in finding an investment technique that will provide you with reasonable return with less risk I suggest the following little book. This is a little book that I have written and contains the essential of how to invest. Just click on the title to find the book.

The book is titled How to Make Money in the Stock Market-Buy 2,500 different stocks for $1000 - Pay no Commission. Easy to read packed with precise directions for success. A cookbook for the investor just follow directions. I enjoyed this book a great deal. It shows how indexing and diversification strategies work and why they are so important to investing success. Unlike many other books, this one is not only informative, but also useful. There should be no question as how to implement the author's strategy and measure your progress. He skillfully addresses asset allocation, and shows how to minimize tax consequences by assigning securities to tax deferred accounts. The author does not dwell on lengthy longwinded discussions but cuts to the quick with useful recommendation and directions for the novice and experienced investor as well. I recommend this book for all investors.Just click on the underlined title to go to the reviews of the book.The author answers all yiur questions by Email within 24 hours.How to Make Money in the Stock Market-Buy 2,500 Different Stocks-Pay no Commission

well written and sensible book on investing.......2007-01-09

The basic idea of winning the loser's game is:
* Institutional fund managers are 90% of the market volume, they *are* the market.
* institutional fund managers, as a whole, on the long term, underperform the market
* the stock market is a loser's game. it's characterized by the behavior of the losers. (ie. all those professional fund managers)
* if you can match the market, you're beating 80% of fund managers.
* Therefore winning at a loser's game involves using index funds to match the market.

The book's forward is written by Vanguard's CEO, and Vanguard is famous for its index funds. Overall, it amounts to well-written sensible advice for investors, although it would be best to take it only on face-value, with due consideration to other theories out there.

Proactive Sales Management: How to Lead, Motivate, and Stay Ahead of the Game

Average customer rating:

Practical and easy to read
soup to nuts, but very rudimentary
Practical Tools With A Mission
A needed concept and training course in sales management
Highly Recommended !

Proactive Sales Management: How to Lead, Motivate, and Stay Ahead of the Game
William Skip Miller
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Advertising | Marketing & Sales | Business & Investing | Subjects | Books

Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach
Secrets of Great Sales Management, The: Advanced Strategies for Maximizing Performance
Welcome to Sales Management: The First 90 Days and Beyond. An Operating Guide for New Sales Managers
Proactive Selling: Control the Process-Win the Sale
Fundamentals of Sales Management for the Newly Appointed Sales Manager

ASIN: 0814405452

Book Description

All sales managers work like crazy, but few are true managers. That's because they tend to fall back on the skills that made them great at sales...instead of adopting the new skills that will make them great managers.

This essential book, which speaks their language, will turn them into management pros. It teaches a proven method for managing the sales process as well as the salespeople. Packed with specific, field-tested techniques, PROACTIVE SALES MANAGEMENT shows sales managers how to:

* Regain control of their time * Create a proactive sales culture * Motivate a sales team * Manage to simple yet powerful metrics * Weed out failures quickly * Effectively coach and counsel up and down the sales organization * Measure not to revenue, but to the things that create revenue * Reduce reports to one sheet of paper and 10 minutes a week * Forecast more confidently * Manage the sales organization the way it should be managed.

Customer Reviews:

Practical and easy to read.......2007-03-11

Many sales managers I know are some of the hardest working people on earth. They don't have time to read theory and work over months or years to apply it.

This book gives a good, practical approach which can be used immediately - invaluable to newly promoted sales managers or veterans. It's the type of book which lets you read a chapter at lunch then use the idea that afternoon!

Miller's approach offers insight and forthright advice on the keys to success in managing sales people.

soup to nuts, but very rudimentary.......2007-02-26

Has chapters for the entire Sales Manager life cycle, from vision/culture to interviewing/hiring, to corrective action. Very basic and rudimentary rather than theoretical such as you'd find in sales management course texts. Maybe this is all that's necessary to gain the big picture rather than dealing with various minutia.

Practical Tools With A Mission.......2006-10-08

'ProActive Sales Management' is packed with practical tools for business executives to drive sales organization in a proactive manner. Miller has coherently illustrated how these tools fit together & help sales organizations to achieve the mission of proactively capture business opportunities; more importantly, he also shows managers how to gain better control of their life while achieving business goals.

A needed concept and training course in sales management.......2006-10-01

Proactive Sales Management shows sales managers how to effectively manage their sales force, motivate the sales team, effectively coach and counsel the sales organization, reduce reports to one sheet of paper and 10 minutes a week and forecast more confidently. A must read for any serious manager who is planning to boost sales and performance.

Highly Recommended !.......2005-02-24

This book by William "Skip" Miller, a sales veteran and experienced trainer of sales managers, provides a wealth of information and guidance. Experienced sales managers will find it useful and new sales managers will find it indispensable. Miller covers cultural change, goal setting, recruitment, hiring, firing and more. He pays plenty of attention to day-to-day management, albeit in the context of his "ProActive" sales management program. Use this short, expansive manual as a handbook. For example, when you need to recruit, hire or terminate someone, consult the appropriate chapter. The book is easy to read and full of common sense. We recommend it highly to its target audience: sales managers.

The Big Book of Humorous Training Games (Big Book of Business Games Series)

Average customer rating:

Well structured and effective
Great fun!
Well worth the money
Humorous Training Games
The Big Book of Humorous Training Games

The Big Book of Humorous Training Games (Big Book of Business Games Series)
Doni Tamblyn , and Sharyn Weiss
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

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The Big Book of Presentation Games: Wake-Em-Up Tricks, Icebreakers, and Other Fun Stuff
The Big Book of Customer Service Training Games (Big Book)
Team-Building Activities for Every Group

ASIN: 0071357807

Book Description

To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interestedand make learning fun!

The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation timeand maximized training success.

Customer Reviews:

Well structured and effective.......2007-07-13

I already used it with young people. And it's easy to use, has nice games, and I like the debriefing questions.

What I was looking for.

Great fun!.......2007-06-08

A very valuable resource. It teaches while keeping people in a very good mood.

Well worth the money.......2006-02-19

I especially like the section on Assertiveness which teaches assertiveness without fear and the section on Working with Difficult peers in the workplace. Very appropriate and hard hitting.

Humorous Training Games.......2005-08-18

These games are helpful but not as "quality" as most trainers seek. Good for a springboard but not enough meat.

The Big Book of Humorous Training Games.......2005-07-21

This is a good book in where the humor combined with the training technics help the consultant work many curriculums more easy and with more effectiveness.

The Big Book of Customer Service Training Games (Big Book)

Average customer rating:

Good for basics
Did not buy this item
The Big Book of Customer Service Training Games (Big Book of Business Games)
Best for active customer service training and seminars
Customer Service Made Easy!

The Big Book of Customer Service Training Games (Big Book)
Peggy Carlaw , and Vasudha K. Deming
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Customer Service | Industries & Professions | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

Training | Management & Leadership | Business & Investing | Subjects | Books

Vocational Guidance | Job Hunting & Careers | Business & Investing | Subjects | Books

Look Inside Nonfiction Books | Trip | Specialty Stores | Books

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Similar Items:

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
The Big Book of Humorous Training Games (Big Book of Business Games Series)
Quick Teambuilding Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes
Coaching Knock Your Socks Off Service

ASIN: 0070779740

Book Description

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Customer Reviews:

Good for basics.......2007-10-10

Likely best for entry level through mid level customer service. Enough exercises to get your folks "thinking" and focused on improved communications - a huge piece of excellent customer service.

Did not buy this item.......2007-05-03

Don't know why this is here as I never purchased this item.

The Big Book of Customer Service Training Games (Big Book of Business Games).......2007-04-11

This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive.

Best for active customer service training and seminars.......2006-10-05

Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.

Customer Service Made Easy!.......2006-08-10

Easy to read book with great games, tips, ideas for elevating the level of customer service by your staff. Most projects take only about 15 minutes of staff time. Minimal props needed - paper, pens, flipchart and a few hand-outs. All activities invite group interaction, tips on coping with negative feedback and lessons about how to continually improve customer service skills while focusing on the value of the staff. I'm using it with the non-medical staff in a hospital setting.

Average customer rating:

Great Book
This Is A Must On Your Bookshelf!
Should be required reading in MBA programs
Very practical basedon experience....Awesome way to start the game. :-)
Nice, but Potentially Deadly!

The Great Game of Business
Jack Stack , and Bo Burlingham
Manufacturer: Currency
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books
Similar Items:

A Stake in the Outcome: Building a Culture of Ownership for the Long-Term Success of Your Business
Open-Book Management: Coming Business Revolution, The
Managing by the Numbers: A Commonsense Guide to Understanding and Using Your Company's Financials : An Essential Resource for Growing Businesses
Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm
Small Giants: Companies That Choose to Be Great Instead of Big

ASIN: 038547525X
Release Date: 1994-10-01

Book Description

In the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. That's when a green young manager, Jack Stack, took over and turned it around. He didn't know how to "manage" a company, but he did know about the principal, of athletic competition and democracy: keeping score, having fun, playing fair, providing choice, and having a voice. With these principals he created his own style of management -- open-book management. The key is to let everyone in on financial decisions. At SRC, everyone learns how to read a P&L -- even those without a high school education know how much the toilet paper they use cuts into profits. SRC people have a piece of the action and a vote in company matters. Imagine having a vote on your bonus and on what businesses the company should be in. SRC restored the dignity of economic freedom to its people. Stack's "open-book management" is the key -- a system which, as he describes it here, is literally a game, and one so simple anyone can use it. As part of the Currency paperback line, the book includes a "User's Guide" -- an introduction and discussion guide created for the paperback by the author -- to help readers make practical use of the book's ideas. Jack Stack is the president and CEO of the Springfield Remanufacturing Corporation, in Springfield, Missouri. The recipient of the 1993 Business Enterprise Trust Award, Jack speaks throughout the country on The Great Game Of Business and Open Book Management.

Customer Reviews:

Great Book.......2007-08-23

Incisive and inspiring....a look at what makes people work, as well as businesses

This Is A Must On Your Bookshelf!.......2007-04-04

I was recommended to read this from a
good friend and mentor. I fell in love
with the concepts and even hired them to
implement the things inside this book!

If you are in business and want to take
it to another level. I could not tell you
a better book to read then this!

Matt Bacak
Author of Secrets of the Internet Millionaire Mind
and The Ultimate Lead Generation Plan

Should be required reading in MBA programs.......2007-02-27

Open-book management isn't a silver bullet but it can be very powerful. This is a compelling example of how opening up and making the corporate decision-making more transparent can pay big dividends for everyone. If it can work in a manufacturing environment it can certainly work in service businesses full of knowledge workers.

Very practical basedon experience....Awesome way to start the game. :-).......2006-05-15

I read this book since i wanted to understand the business world. This book was very insightful about open book leadership and motivating employees with numbers and equity in the company. I saw some comments from others stating the chaina product price will beat all these principles. I think this guy got partial truth in his statement. A good business will do business using resources from chaina and focus on the advantages they have locally (Marketing and Selling). Principles are principles anywere. Awesome way to start the game. :-)

Nice, but Potentially Deadly!.......2006-03-31

Stack was chosen to lead a former International Harvester plant that was nearly bankrupt. Instead of massive layoffs he focused on rapidly increasing sales and obtaining employee involvement through opening the books.

Sounds too good to be true. Large unions have had open books for years - yet, G.M., Ford, etc. have not benefited to any great extent. The REAL problem in business today is "meeting the China price." To my knowledge China is only just now looking into diesel engine remanufacturing (Springfield Remanufacturing's business). We'll soon see how effective open books are in combating competition paying only 5-10% of American wages. If they fail, open books will have proven to be a fatal distraction. On the other hand, "open books" doesn't hurt, is somewhat helpful, and may be wonderful for firms not facing intense price competition.

(Several Internet searches on Springfield Remanufacturing were unsuccessful in obtaining latest financial performance data - I'm not even certain it still exists.)

3-d Negotiation: Powerful Tools to Change the Game in Your Most Important Deals

Average customer rating:

Buy it, Read it, Do it!
A strategic approach to negotiations
AN OUTSTANDING AND SUBSTANTIVE BOOK!
An excellent overview
excellent, groundbreaking work

3-d Negotiation: Powerful Tools to Change the Game in Your Most Important Deals
David A. Lax , and James K. Sebenius
Manufacturer: Harvard Business School Press
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Leadership | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Negotiating | Management & Leadership | Business & Investing | Subjects | Books
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Shaping the Game: The New Leader's Guide to Effective Negotiating
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Harvard Business Essentials Guide to Negotiation

ASIN: 1591397995

Book Description

Stuck in a “win-win versus win-lose” debate, most negotiation books focus on face-to-face tactics. Yet table tactics are only the “first dimension” of Lax and Sebenius’s path breakingtion™ approach, developed from their decades of doing deals and analyzing great dealmakers. deal makersheir “second dimension”—deal design—systematically unlock economic and non-economic value by creatively structuring agreements.

But what sets the 3-D approach apart is its “third dimension”: setup. Before showing up at a bargaining session, 3-D Negotiators ensure that the right parties have been approached, in the right sequence, to address the right interests, under the right expectations, and facing the right consequences of walking away if there is no deal. This new arsenal of moves away from the table often exerts the greatest impact on the negotiated outcome.

Packed with practical steps and cases, 3-D Negotiation demonstrates how superior setup moves plus insightful deal designs can enable you to reach remarkable agreements at the table, unattainable by standard tactics.

Customer Reviews:

Buy it, Read it, Do it!.......2007-09-01

This is a text book of modern negotiation. A great place to start your studies for the classic ideas, or a great place to go for the expert looking for fresh ideas. This book is worth while because the method works! Basically, the authors use the most advanced problem solving approaches and apply them to the study and practice of negotiation. Nice work!

A strategic approach to negotiations.......2007-03-26

Most books on negotiation combine the hardball win-lose tactics with the more effective win-win approach. 3-D Negotiation is different: it adds a new third dimension to negotiation, mainly the need for developing a dynamic strategy on how to set up and shape the optimum situation and overall conditions for negotiations (away from the table), and well before negotiations start. Of course, the authors believe that negotiators must employ all three dimensions as needed during most negotiations.

This new third dimension includes, among other things, "acting to ensure the right parties have been involved, in the right sequence, to deal with the right issues that engage the right set of interests, at the right tables, at the right time, under the right expectations, and facing the right consequences of walking away if there is no deal."

Here is real-world example of acting to ensure the right parties and the right sequence: A US firm was looking to establish a joint venture in Mexico and had identified three potential partners (one excellent, one good, and one that barely meets the set criteria). Should this firm start negotiations with the best prospect, and if those negotiations fail, then move to the next, and so on? Or wouldn't it be far better if this US firm makes it known in the industry (in Mexico) that they are looking for a joint venture partner, and induce these three prospects to come to the US firm? Negotiating simultaneously with the three potential partners was indeed better, especially that the US firm set up the negotiation conditions whereby the three Mexican prospects were rushing to compete for the joint venture!

Although this book introduces a third dimension to negotiation, the other two dimensions are also well covered by the authors, with a large number of real-world examples. The second dimension covers designing value-creating deals, including the traditional concept of enlarging the pie, and how to make lasting deals. The first dimension focuses on the tactics at the negotiation table, including problem-solving tactics such as shaping perceptions, setting ambitious target prices, interpersonal skills, cultural empathy, and many other tactics familiar to those who have read traditional negotiation books.

In short, 3-D Negotiation is a welcomed addition to the topic of negotiation, especially due to its strategic approach to negotiations. I particularly like the idea of backward mapping the negotiation process, starting with the desired target or outcome, then mapping all the parties, their interests, no-deal options. I was also intrigued by the authors' philosophy and the 3-D strategy of: "Let them have your way", as well as their concept of "Zone of Possible Agreement".

Although this excellent book is written with important and complex deals in mind, the 3-D approach can be indeed applied to simpler deals and negotiations. In fact, the reader will find a large number of examples of negotiations ranging from the simple ones such as buying a car or a house, to the more complex ones such as negotiations between countries, or among large international organizations.

AN OUTSTANDING AND SUBSTANTIVE BOOK!.......2007-02-12

Most books on negotiating fall into the win-win or win-loose categories, or some hybrid, but all of these focus primarily on the face-to-face tactics at the negotiating table. This book distinguishes itself by focusing not only on at-the-table tactics, but also on two other critical dimensions: 1. deal design, concerning value, substance, outcomes, and occurring "on the drawing board" and 2. setup, concerning architecture, and happens away from the table.

The authors delve into each of these three dimensions (tactics, deal design, and setup) in great depth, providing a powerful analytical framework, cases, and numerous guidelines and creative insights. This is a an outstanding and substantive book!

An excellent overview.......2007-01-20

For an experienced business negotiator, this paints a broader, "global" negotiating paradigm that is well worth read.

excellent, groundbreaking work.......2007-01-05

Not as readable as "Getting to Yes" or "Getting Past No", but very well-written. Not too academic, but deep enough for the professional negotiator. Accessible for those first being exposed to the topic.

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